electric bill invoice blog

An electric bill invoice template to improve your bottom line

Is creating invoices taking up too much time? Here’s an electric bill invoice template to increase your efficiency and get more done!

An electric bill invoice template to improve your bottom line Read More »

Getting a signature and doing the job are only your first steps. Billing is the final and most crucial stage in your electrical business. 

Billing can be a scary word, but it’s without question that you need to set a standard for it. This way, all parties involved in your business arrangements remain in the loop about payment expectations. 

It’s your chance to leave a lasting impression on your customers and ensure that you get paid on time. So it’s important to deliver clear, concise, and timely invoices after each job. 

Our investigation demonstrated that creating an electrician invoice template Excel sheet is the quickest way to ensure that your invoices stay consistent and transparent. Using templates means that you barely need to lift a finger when sending invoices – this will save you tons of time and money in the long run.

In this article, you’ll receive instructions on everything you should include in an electric bill invoice template, as well as a few tips on how it simplifies your process to get you paid faster. 

Electric bill invoice 101

As per our expertise, an electric bill invoice is a document that you present to your customer detailing the work that’s been done and the final cost.

Typically, you present this invoice to your customer once the job is complete and they are satisfied with your work. 

If it’s a large electric job in the city, for example, it’s good to deliver multiple invoices throughout the job. This way, your customer can pay in installments, as opposed to facing one large bill at the end.

There are two main factors to consider when creating your electrical invoices. They are:

  1. The format of the invoice.
  2. The content of the invoice.

Although the content of your invoice may change based on the job and your customer, the format should stay relatively the same. Based on our observations, consistency standardizes your customer service workflows and helps answer any questions people may have about their bills.

The best way to ensure consistency in your electrical invoices is by creating an electrical bill invoice template. 

What is an electric bill invoice template used for?

An electrical bill invoice template is a form that has your invoice fields ready to go. Once you complete a job, all you have to do is plug in the numbers to generate a final invoice to your customers. 

Based on our firsthand experience, most invoices feature the same general information, meaning that you could use a template for different purposes. For example, the same document could serve as an electricity bill or a utility bill template. 

This saves you from creating thousands of invoices from scratch every year for the same products or services, which allows you to focus your time and energy into other business matters.

As a result of having easy-to-follow guidelines, you deliver your invoice quicker, get paid sooner, and keep your revenue flowing.

When it comes to creating your electric bill invoice template, you have several options, such as:

  • A Google Sheets electrical invoice template.
  • An electrician invoice template Excel file.
  • Downloading a basic invoice template online.

Through our practical knowledge, we know that both Excel and Google Sheets are popular options for creating the best electric invoice template, so let’s walk through how to create your own electrician invoice template Excel sheet.

What your electric bill format in Excel should include

The purpose of your electrician invoice template Excel file is to provide your customer with the following billing details:

  • The work that’s being billed.
  • The amount your customer owes.
  • When, where, and how to pay.

So you don’t want to leave anything out. 

Drawing from our experience, an electric bill invoice template with the standard fields in place is the best way to ensure nothing slips through the cracks. Just make sure to delete any sample text in your template.

Below are the key electrical work invoice details that your electric bill format in Excel should include.

Your company details

At the top of your electrician invoice template Excel sheet should be your business information and contact details. This is important for your customers’ records, and in case they need to get in touch with you about their bill.

Include company details such as:

  • Company name.
  • Phone number and email address.
  • Name of the electrician on the job.

What’s more, you should include your customer contact information as well to ensure that your invoice is delivered to the right area and person.

Material and labor costs

A key part of your electrician invoice is the breakdown of costs. 

There’s nothing worse than presenting a customer with the total cost of the job and receiving pushback or disagreement. 

Without a rigid breakdown of the costs of the job, you don’t have any proof you can show your customer for them to compare with that final number. This leads to angry customers and puts your business at risk. 

Detailing the cost of materials and labor avoids confusion and emphasizes your transparency. And breaking down the categories that comprise your expenses sheds light on your pricing strategy. 

It can be hard to gain votes of confidence from your customers, but our research indicates that transparency ensures that they won’t regret signing a contract. Be sure to include information such as:

  • The hourly rate of your electrician.
  • Total number of hours worked on the job.
  • A complete list of material used and quantity.
  • Price of materials per unit.
  • Utility bill expenses such as electricity, water, and natural gas.

You don’t need to account for every single kilowatt your tools use, but power consumption is high on every electrical job site, so utility usage should factor into your overall cost.

Then, don’t forget to calculate the total amount due!

Payment terms

No matter how well you break down the costs of the job in your electrician invoice template Excel sheet, if you don’t provide payment information clearly, you put your revenue at risk.

An electric bill invoice template is a great place to explain your prices and payment terms. It ensures that your customer has all of the information they need in one place.

Your payment terms typically include the date payment is due or how much time your customer has to make payment upon receipt of the invoice. 

If you and your customer agree on a payment plan, include each payment due date with day, month, and year to avoid ambiguity.

Our findings show that it’s also a good idea to have a section in your electric bill format in Excel explaining any additional charges you might impose. 

For instance, you should include your procedure regarding overdue payments  — including any late fees or penalties. 

Make sure to send a letter with reasonable notice to your customer before deciding to charge them more than the initial amount. This helps you avoid adding even more gas to the fire if your customer gets upset.

Payment methods

The last piece of information your customer needs is how to make their payment. 

First, detail how you accept payments, whether that be:

Next, list your accepted payment methods. If you take credit card payments, include the credit cards you accept. You can even mention which payment type and card provider you prefer. The easier you make it for your customers to access these payment methods, the more likely you are to receive payment.

An electrician invoice template Excel sheet increases your efficiency in the long run, but as indicated by our tests, it takes time to create the initial template. If you have concerns about that, we’ve got you covered.

Skip Excel: Download your electric bill invoice template

No one wants to navigate Excel if they don’t have to. Well, you don’t have to.

Go straight to the part where you boost efficiency by downloading your free electric bill invoice template, among other helpful template PDFs, in just a couple of clicks – no sign-up or registration required! 

Simply modify it to reflect your business, and you’re ready to bill any job in just a few minutes. You can consider it as a utility bill generator, too, because it’s the perfect template for Internet or utility bills. With a few minor tweaks, you can easily include whatever utilities you’re charging for.

You should be able to download the template to any device, including your mobile device.

If you don’t see the download form, download your template from this web page.

Electric bill invoice template transforms your business

Amongst the several electrical business forms you present to your customer, an invoice is the one that ensures that you get paid. Document management is tough enough without having to draft a new invoice from scratch every time you bill someone.

After putting it to the test, it’s clear that an electric bill invoice template ensures that you include the relevant information your customers need to make their payments on time. As a result, you get paid sooner and grow your electrical business.

Check out this blog in our library to learn how electrical invoice software drives even more efficiency.

Automate your invoicing process with a free trial of Method CRM.

Image credit: Kindle Media via Pexels

5 words of advice for companies when Pride month ends

Your support for the LGBTQ+ community shouldn’t stop in June. Check out this blog for tips for companies when Pride month ends.

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June is here, meaning that it’s Pride month. And for the first time in two years, much of the world’s Pride celebrations will be restriction-free. 

Companies often join in on the celebration by sponsoring Pride parades and working the Pride flag into their branding. But what happens to companies when Pride month ends? The initiatives of the month are often forgotten.

While it’s important for your business to show support for the LGBTQ+ community during June, it’s key to be authentic and consistent with your support throughout the year. This is especially true for those who keep your business going: your employees.

If you want to learn the responsibilities of companies after Pride month, you’ve come to the right place. Here are the top 5 ways to take your support for your LGBTQ+ employees beyond June Pride month.

1. Respect other people’s pronouns

One of the simplest yet most impactful ways for companies after pride month to support their employees is by using and respecting everyone’s preferred pronouns. 

To start, ask for job applicants to include their preferred pronouns with their application. This way, everyone is on the same page before an interview.

You want to avoid assuming someone’s pronouns based on how they look. If you’re not sure, ask. Better yet, make an effort to learn your employees’ pronouns as soon as you meet them.

Create a safe space by first introducing yourself with your pronouns. This allows your employee to comfortably tell you their pronouns and get it out of the way. 

Encouraging your employees to indicate their pronouns on tools like Slack or in their Zoom names further normalizes sharing your pronouns and acts a friendly reminder for your team!

What’s more, if your employee prefers a name that is not their legal name, respect them by using their preferred name.

If you accidentally misgender someone, here are the three things you should do:

  • Apologize.
  • Correct yourself.
  • Move on. 

Don’t be overly apologetic or make the moment about you. The best apology is to try to do better.

2. Provide channels for feedback

A key part of evolving as a company is listening to your employees. 

There may be flaws in your current company culture that may not make all of your employees feel safe . 

To fix that, you should provide a space for them to give you feedback directly or anonymously, and act on that feedback.

An essential part of supporting your LGBTQ+ employees year-round is to not take criticism personally. You may not realize that your actions hurt your employees, but you have the power to fix the problem and ensure that everyone feels comfortable at their job.

June Pride month is a good time to open the door for feedback if you haven’t already. However, continuous feedback for companies when pride month ends is the best way to ensure long-lasting, psychological safety for all your employees.

3. Stay up to date with current events

How often do you see something happen in the news and brush it off because it doesn’t immediately affect you? We’re all guilty of it. But when you manage a team, it’s important to consider their needs.

Human rights are an everyday issue. June Pride month isn’t the only time that the LGBTQ+ community exists, and unfortunately, its members experience hardships throughout much of the year. 

There are continuous discussions and changes in laws and policies that affect minority groups, including the LGBTQ+ community. 

When you keep up with these changes and address them, it shows your team that you pay attention and care. 

Beyond that, Pride isn’t the only awareness celebration for the LGBTQ+ community. Learn about the other awareness days that affect the LGBTQ+ community for year-round awareness. 

Here are just a few additional dates to put on your calendar:

  • March: Bisexual Health Awareness Month and Women’s History.
  • March 31: International Transgender Day of Visibility.
  • May 17: International Day Against Homophobia, Transphobia, and Biphobia.
  • June 28: The Stonewall Riots Anniversary.
  • November: Transgender Awareness Month.

By staying mindful of these dates, you’re automatically in a better position to support your employees and become known as one of the authentic companies when Pride month ends.

4. Strive for representation at all levels of your organization

Another positive move for companies after pride month is to encourage diverse representation across their organization. 

It’s important to note that this doesn’t mean filling a quota or pushing for anyone to share information they don’t want to. 

In fact, many people never disclose their full identity at work. According to the Human Rights Campaign, 46% of LGBTQ+ employees are closeted at work.

However, you should still stay mindful of building a diverse company that encourages people to be their authentic selves.

Take a close look at your company. If your leadership positions are comprised of all cisgender heterosexual men, ask yourself why that is and whether it’s time to reframe your hiring processes. 

You may not prioritize LGBTQ+ values or other values of marginalized communities in your recruitment process to attract a wide range of candidates.

5. Continue to educate yourself

June Pride month should not be the end of your LGBTQ+ support. 

The most effective way for companies when pride month ends to maintain LGBTQ+ support is to educate themselves year-round. Here are some ways to do that:

  • Train all staff on discrimination policies.
  • Seek LGBTQ+ literature.
  • Learn the proper terminology.
  • Encourage open conversations.

Business owners and managers have control over their companies when pride month ends and have a responsibility to continue to educate their employees throughout the year.

Don’t forget: Listen to your employees’ experiences, but only if they choose to share. It is not your employees’ responsibility to educate you.

Bonus: Put your money (and time) where your mouth is

Throwing a rainbow logo on your social media is often seen as a poor attempt by companies at allyship. Instead of this performative action, think about how your company positively impacts the LGBTQ+ community.

Here are a few examples to get the ball rolling: 

  • Start a scholarship fund for members of the LGBTQ+ community.
  • Donate your time and capital to a local charity that supports LGBTQ+ people in need. 
  • Invest in unconscious bias training for your employees. 

Recap: Companies when Pride month ends.

Companies after Pride month should continue to work with their LGBTQ+ employees to foster a safe and comfortable environment for all. 

This Pride month, here’s how to make a long-term impact:

  1. Respect others’ pronouns.
  2. Provide channels for feedback.
  3. Stay up to date with current events.
  4. Encourage representation across your organization.
  5. Educate yourself.
  6. Look for actionable ways to support your local LGBTQ+ community.

Image credit: Mercedes Mehling via Unsplash

Here’s how electrical invoice software grows revenue

Growing revenue is a vital part of running your electrical business. See how electrical invoice software can help.

Here’s how electrical invoice software grows revenue Read More »

Electrical contracting companies need simple solutions that improve operations for the office team and field technicians. With electrical invoice software, it’s easy to create professional invoices and custom templates that transform how you run your business.

Here’s your guide on how electric invoice software grows revenue for your small business. Let’s start with what electrical contractor software is and how it improves your invoicing process.

What is electrical contractor software?

Electrical contractor software gives electrical companies an all-in-one solution for:

  • Scheduling and dispatching.
  • Automatic invoicing. 
  • Reporting from field to office.
  • Business analytics.

The features software for electricians has helps you plan projects, track job details, and get real-time updates on jobs from your field technicians. It also improves your job scheduling with automated dispatching.

Electric invoice software vs. an electric invoice template

Using an electric invoice template offers a small portion of the benefits of electric invoice software. 

An electrical contractor invoice template lets you create an invoice with custom form fields such as:

  • Customer details.
  • Payment due dates.
  • Work order number.
  • Additional notes and instructions.
  • Total, sub-total, and taxes.

But seamless invoice creation is truly only possible with electrical invoice software. With customizations and automated processes, pen and paper invoicing just can’t compete.

Other reasons to implement an electric invoice software include to:

  • Improve revenue and reduce unnecessary costs.
  • Enhance customer service and communication.
  • Create custom reports to uncover business insights.

The bottom line is that electrical contractor software helps you increase productivity and earnings.

The top benefits of electrical invoice software

Check out the top four benefits your business gets with electrical software below.

Save time by automating your invoicing process

If you’re stuck with hours of invoicing, it’s time to start getting that time back with electrical invoice software

To start, create an invoice template with the form fields you need in your tool of choice. 

From there, automate your invoicing process with features like bulk invoicing, e-signature capture, online payments and more! 

Better yet, look for a tool that syncs with your accounting software of choice to save yourself even more time.

By automating your invoicing process, you can focus on:

  • Marketing efforts to bring in new customers.
  • Expanding your electrical services.
  • Scheduling more jobs.
  • Offering top-tier customer service.

Stay productive on the go with a mobile app

A mobile app for your electrical invoice software is a must if you want to increase efficiency and empower field technicians. Here’s why. 

First, it’s crucial for growing field service companies to access service history, customer details, and a real-time line of communication with your office team. And this is exactly what a mobile app enables.

Beyond this, an electrical invoice software mobile application lets your field techs:

  • Create estimates and invoices on the go.
  • Collect payments with a built-in payment processing system.
  • Edit invoices to match changes that occur on the job.
  • Update the office team about changes to schedules, jobs, and payments.

Make your small business look professional

Customer relationships make or break a small business. So it’s vital to have electrical invoice software that makes your templates, processes, and customer portal look as professional as possible. This way, your business can compete with larger competitors with more resources. 

Use an electric invoice software to personalize and brand your:

  • Estimates, invoices, and other documents.
  • Customer online portals.
  • Marketing campaigns.
  • Job schedules for your technicians.

Accounting software integration for an all-in-one solution

Integrating your accounting software with your electrical invoice software has never been easier, with many solutions offering native integrations. 

The beauty of this feature is that all your accounting details sync to your electric invoice software and vice versa.

With a solid electrician software solution, you’ll never worry about mistakes due to double data entry again.

The best electrical software for QuickBooks

Whether you’re using QuickBooks Online or Desktop, electrical invoice software like Method:Field Services combines your accounting workflows to create one, all-encompassing solution. 

Method:Field Services allows QuickBooks users to:

  • Empower field technicians to make sales while on the job.
  • Give accurate revenue reports by separating estimates from invoices.
  • Create personalized work orders.
  • Connect field technicians with office management at all times.

Below is an example of how Method:Field Services improves your day-to-day — from job scheduling to invoicing. 

Conclusion: Take the next step with electrical invoice software

Electrical invoice software grows revenue by allowing business owners to focus on growth strategies.

Here’s a recap on how electric invoice software saves you hours each workweek and increases revenue:

  • Automates your sales process from beginning to end.
  • Gives you access to job and customer information through a mobile app.
  • Personalizes invoices and other forms to make you look professional.
  • Avoid double data entry with integrations with accounting software like QuickBooks and Xero.

Find out how to improve your electrical work invoicing process with Method:Field Services here.

Image credit: Tomasz Zajda via Adobe Stock

10 best small business CRM software Australia offers

Keep on top of the competition and discover the power of CRMs. Find out the top 10 best small business CRM Australia has to offer.

10 best small business CRM software Australia offers Read More »

Drawing from our experience, customer relationship management (CRM) software offers small businesses crucial tools to compete with bigger competitors. For example, a CRM helps boost your customer’s experience and improve sales by automatically organizing your current customers and capturing new leads. 

And this is only the beginning of how this solution helps your business!

When choosing the right small business CRM Australia solution, it’s vital to understand what CRM software is and how it benefits your business. Read on to find out your top 10 small business CRM Australia options.

What is a CRM software?

As per our expertise, CRM software fuels your growing business with tools that track your contacts, capture leads automatically, and build the long-lasting relationships you want with your customers. 

When looking for a CRM software, make sure to keep an eye out for one that has:

  • Native integrations with your everyday tools like Gmail, Outlook, etc.
  • Automation tools for sales and marketing.
  • Two-way sync with your accounting software like QuickBooks or Xero.
  • Automatic follow-ups with leads and appointment reminders.
  • Online customer portals for a better customer experience.
  • A commissions calculator for your sales team.

The growth of CRM software in Australia

CRM software is one of the fasted-growing software markets worldwide. Our research indicates that it has an estimated growth of reaching $80 billion by 2026. 

The small business CRM Australia segment is key as the growth CRM enables for Australian businesses is created through a snowball effect. 

When companies implement CRM software, they see exceptional revenue growth, making it crucial for other businesses to invest in a quality CRM system to compete.

Australian businesses spent more than $2 billion on CRM software in 2018, and that number has grown exceptionally over the past few years. 

Why is the CRM market growing so fast?

Based on our firsthand experience, today, customer experience is vital to any small business’s growth. What’s more, internet use has migrated to mobile devices, which has boosted the use of CRM’s on-the-go.

Our findings show that more small businesses use CRM software to stay competitive against larger companies. Automation tools for sales and marketing drive growth and allow business owners to have more time to dedicate to new product lines or services.  

What does CRM software do?

Through our practical knowledge, small business CRM software is more than just a contact management solution. A strong CRM solution helps fill the gaps that slow down your sales process. 

Over time, we found that a CRM enhances your sales experience from lead capture to closing a sale.

The best small business CRM Australia contenders:

  • Connect your entire business in one software. 
  • Keep your team up-to-date with real-time sync with your accounting software.
  • Automate your daily repetitive tasks.
  • Simplify your workdays and get more time back to focus on growth.

Why consider CRM implementation or upgrade?

When it comes to implementing or upgrading your CRM system, it’s time to evaluate what keeps your small business from reaching your growth goals. 

Here are a few areas in which a CRM benefits your business:

  • Overview of customer data, interactions, and transactions shared company-wide.
  • Data collection, analytics, and reporting specific to your business. 
  • On-the-go access to your lead and customer data through a mobile app.
  • Integrations that power your operations.

How does a CRM help?

A CRM helps your business by never letting you miss a sales opportunity. With automatic lead capture and follow-up reminders, you’re on track to close more sales. 

Based on our observations, almost every aspect of your business benefits from CRM tools, as automation is possible for your daily, weekly, and monthly tasks.

Best CRM software in Australia

While it might be easy to search for the most popular, cheapest, or all-in-one small business CRM Australia software solution, it’s worth considering a few key areas before deciding.

Below are the top 10 best CRM software for small businesses. They each list their key features, pros, cons, and pricing.

1. Method CRM

Customizable software that automates your processes and saves you hours in your workday is what you get with this small business CRM Australia solution.

Tracks your sales process at every stage and never miss a sales opportunity again with Method CRM’s leading automation.

Key features

Method CRM offers features including:

  • Two-way sync for QuickBooks and Xero users. 
  • 24/7 online customer portals to empower your customers with self-service.
  • Integrations with Gmail, Outlook, Google Calendar, and more.
  • Manage customers and leads with a 360-degree view of their history and all interactions.
  • Lead capture from your inbox, website, etc.

Pros

  • Easily stay up-to-date and connected with their mobile app.
  • Improve your customer service with Method’s online self-serve customer portals.
  • Use their customizable, drag-and-drop tools to create your perfect CRM experience.
  • free trial with full access to all features and an unlimited amount of users.

Take advantage of a free hour of customization services with an in-house expert alongside your free trial.

Cons

  • Method is only available in English currently. 
  • To take advantage of all that Method CRM offers, you must be a QuickBooks or Xero user.

Pricing

Method CRM offers three pricing plans. All plans are billed in USD:

  • Contact management plan at $27 per month. 
  • CRM pro plan at $45 per month.
  • CRM enterprise plan at $73 per month.

These plans are available monthly or annually with no contract necessary.

2. Really Simple Systems

Image credit: Really Simple Systems

Our analysis of this product revealed that Really Simple Systems helps your small business create lasting relationships and close more sales. It’s an easy-to-use small business CRM Australia solution that manages your sales, marketing, and customer support processes.

Key features

Some of their key features include:

  • Customer history and interaction tracking.
  • Marketing and email campaign tools built-in.

Pros

  • Stellar and free customer support.
  • Simple to use and navigate.

Cons

  • Times you out of the software often.
  • Limited custom reporting.
  • Only offers a free trial for the Professional plan.

Pricing

Really Simple Systems offers a limited free version of their software and three paid pricing plans billed annually. All of their packages are billed in AUD:

  • Starter plan: $16 per month.
  • Professional plan: $35 per month.
  • Enterprise plan: $55 per month.

3. Salesforce CRM

Screenshot of the Salesforce dashboard.

Image credit: Salesforce

Salesforce offers a lot of choices for the right small business CRM Australia solution for your business. They offer tools to help you customize and automate your sales, marketing, and support processes.

Key Features

Salesforce’s key features include:

  • A seamless user experience.
  • Automation tools for repetitive tasks.
  • Tools for a variety of industries.

Pros

  • Flexible cloud solution.
  • Customizable options.
  • Marketing automation.

Cons

  • Customer support is difficult to reach.
  • A Salesforce specialist or consultant is usually needed (at a high price point).
  • Offers a limited free trial.

Pricing

Salesforce offers small business pricing plans billed in AUD:

  • Essentials plan: $35 per month.
  • Professional plan: $105 per month.
  • Enterprise plan: $210 per month.
  • Unlimited plan: $420 per month.

4. Zoho CRM

Screenshot of Zoho CRM dashboard.

Image credit: Discover CRM

Zoho CRM offers customer management tools covering all aspects of running your small business. From marketing to finances. They also offer a free version for up to 10 users and with limited software features.

Key Features

  • 360-view of customers.
  • Easy and fast lead capture.
  • Integration with other applications.

Pros

  • Customer support is highly accessible.
  • Form creation is highly customizable.

Cons

  • Vague reporting capabilities.
  • Their mobile CRM lacks tools available on their web version.
  • Unfriendly user interface.

Pricing

Zoho CRM has a 15-day free trial and four pricing packages billed in AUD. They include:

  • Free plan: $0 per month.
  • Basic plan: $75.90 per month.
  • Standard plan: $152.90 per month.
  • Professional plan: $383.90 per month.

5. Streak

Screenshot of Streak integration with Gmail.

Image credit: Streak

Our team discovered through using this product that if you’re looking for a small business CRM Australia option that has great integration with Gmail, Streak is an excellent choice. Streak offers great tools for various industries and covers many departments within your business, including sales and customer service.

Key features

Here are a few of Streak’s key features:

  • Sales pipeline templates.
  • Contact info from email is captured and put into your CRM.
  • Email marketing and sales follow-up automation.
  • The ability to share data easily across your business.

Pros

  • Easily customizable fields and forms.
  • User-friendly interface.
  • Offers a limited free version of their software.

Cons

  • Their lower-cost plans only offer email support.
  • Must use Gmail to benefit from this software.
  • Only offer a free trial on their Pro plan.

Pricing

Streak offers a free version of their software and three paid pricing packages. All of their packages are billed in USD. They include:

  • Solo plan: $15 per month.
  • Pro plan: $49 per month.
  • Enterprise plan: $129 per month.

6. HubSpot CRM

Screenshot of HubSpot dashboard.

Image credit: HubSpot

If you’re looking for basic CRM tools for small businesses, HubSpot has you covered. This software looks to follow your leads through the sales funnel from awareness to close. 

They offer tools for marketing, customer support, sales, and CMS hubs. 

Key features

Some of HubSpot CRM’s best features include:

  • Lead nurture through email marketing.
  • Contact management. 
  • Integration with more than 300 applications.
  • Live chat and chatbot support.

Pros

  • Provides data on which pages your customers view.
  • User-friendly interface and dashboard.
  • Web design software with internal content management.

Cons

  • Expensive depending on the tools you need.
  • Little flexibility with contract-based pricing plans.
  • HubSpot CRM templates are difficult to modify.
  • Transitioning from a WordPress website to HubSpot’s CMS can be complex.

Pricing

HubSpot CRM has a free version with upgrades for purchase as you scale. Their pricing plans are split into various hubs, including marketing, sales, customer service, and more.

Hubspot offers a Starter plan, Professional plan, and Enterprise plan billed in USD. Their Starter plan starts at $50 per month billed monthly or $540 billed annually, and you can request pricing for their other two plans. 

7. Nimble

Screenshot of the Nimble CRM dashboard.

Image credit: G2

Nimble is a CRM that focuses on communication and makes it simple to stay in touch with leads and customers. 

After using Nimble, we have found that the platform provides a user-friendly way to manage messages, segment customers, and keep on top of social media marketing. It’s a small business CRM Australia option at an affordable price.

Key features

Some of Nimble’s key features include:

  • Different methods to capture leads.
  • Easy segmenting of customers and leads.
  • Mobile app is available for iOS and Android.

Pros

  • Get emails, social media messages, Microsoft teams notifications, and more all in one place.
  • Easy to navigate interface.
  • Not very expensive compared to other CRMs.

Cons

  • Only offers a free trial.
  • Limited customer support.
  • Lacks many tools that other CRMs provide small businesses.

Pricing

Nimble’s pricing is straightforward, with a single plan costing $19 (USD) per user per month if paid annually or $25 (USD) per user per month if paid monthly.

All Nimble features are included, up to 25,000 contacts, 1,000 custom fields, and 2 GB of storage space per user. If you require more contacts or storage, upgrades are available.

8. Agile

Screenshot of an Agile CRM dashboard.

Image credit: Outils Webmarketing

Many businesses use Agile CRM to automate their sales, marketing, and customer service processes. When we trialed this product, we found it offers the basic tools small businesses need to thrive.

Key features

Here are some of Agile’s key features:

  • Easy to sync contact information to their platform.
  • Customizable contact and company fields.
  • Sorting, segmenting, and targeting tools.

Pros

  • Affordable software solution.
  • Contact management is simple.
  • Easy-to-use interface set up for those new to CRMs.
  • Automated sales processes making it easier to close deals.

Cons

  • Only offers one integration feature for their Starter package.
  • Email capabilities lack consistency and have bugs.
  • Limited third-party integrations.
  • Lack of tailored reporting capabilities.

Pricing

Agile offers a free version of their CRM software with three paid plans. All of their plans are billed in USD. They include:

  • Starter plan: $8.99 per month.
  • Regular plan: $29.99 per month.
  • Enterprise plan: $47.99 per month.

9. NetSuite CRM

Screenshot of an Oracle NetSuite CRM dashboard.

Image credit: Oracle NetSuite CRM

NetSuite is a popular and extensive customer management software system. We have found from using this product that accounting, finance, payment gateways, inventory management, and other services are among its specialties.

Key features

  • Cash flow management.
  • Tools for monitoring expenses and assigning expenses for certain projects.
  • Comprehensive dashboard with GANTT charts, profits, losses, tasks, and KPIs.

Pros

  • Open API for integrations with other software systems.
  • Offers dashboards specific to each employee.
  • Estimates are easily turned into invoices.

Cons

  • It can be a costly small business CRM Australia solution.
  • Works best for mid-sized to larger companies.

Pricing

NetSuite CRM starts at around $129 per month per user. All their pricing is billed in USD.

10. SugarCRM

Screenshot of the SugarCRM dashboard.

Image credit: Medium

SugarCRM is a CRM for small businesses and offers marketing, sales, and customer service automation.

Key features

Some of SugarCRM’s key features include:

  • Flexible customization.
  • Intuitive campaign builders.
  • Marketing and sales automation.

Pros

  • Support services for tech issues.
  • Enhanced marketing automation tools.
  • 360-view of every customer’s journey through the sales funnel.

Cons

  • Integrations with third-party apps are limited.
  • Dashboards are not user-friendly.

Pricing

SugarCRM offers these pricing plans billed in AUD:

  • Sell plan: Starting at $69 per month.
  • Serve plan: Starting at $112 per month.
  • Enterprise plan: Starting at $119 per month.
  • Market plan: Starting at $1400 per month.

So, which one should I get?

Choosing a small business CRM Australia solution requires considering features, pricing, and overall fit with your industry. Now that you know your top options, keep the following points top of mind:

  1. Your small business budget for software implementation.
  2. Areas where your business needs additional tools to operate best.
  3. Where automation will benefit your business.
  4. Current growth goals and how to achieve them. 

After putting it to the test, Method CRM offers the best features and integrations for small businesses using QuickBooks and Xero.

All the tools you need at an affordable price. Method CRM grows with you, and upgrades are available as you need them. 

Reach your next business growth goals with a free trial of Method CRM! 

Image credit: Pressmaster via Adobe Stock

The 8 best CRM systems for small business in UK for 2026

Here are the top 8 small business CRM UK options to streamline how you run your small business.

The 8 best CRM systems for small business in UK for 2026 Read More »

Customer relationship management (CRM) software gives your small business the tools to better your daily operations, from organizing current customers to ensuring you follow up with new leads.

Don’t know where to start when it comes to CRMs? Discover the top 8 small business CRM UK options for 2026 below. But first, let’s go over what a CRM is and how it benefits your small business.

What is small business CRM?

Small business CRM is the central system for managing your customers, leads, and sales process. From finding a potential buyer to closing the sale, a CRM is there to help you along every customer’s journey.

A helpful CRM system also prepares you for future engagements with current customers and new leads.

What does CRM software do?

You may have relied on spreadsheets or a pen and paper to do what CRM software does in the past. However, CRM software is more than just a place to store your customers and leads.

Your CRM software collects data from leads and customers and gives you the tools to categorize, clarify, and act on that data.

Some of the features found in a top-rated CRM system for small businesses include:

  • Two-way sync with accounting software like QuickBooks and Xero.
  • Automated lead capture through your Gmail or Outlook inbox.
  • Marketing and sales reports.
  • 24/7 access to customer portals.
  • Commissions calculator for your sales team.

Why consider CRM implementation or upgrade?

Consider implementing a CRM to get back hours in your work week and grow your business. Automate your current workflows to save time on menial tasks and reduce the chances of errors or missed opportunities.

Using a CRM benefits your small business as it gives you:

  • A 360-view of customer data, interactions, and transactions. 
  • Instant data collection, analytics, and report generation. 
  • Access to your lead and customer details through a mobile app.
  • Integration with third-party apps and accounting software.

How does a CRM help?

A CRM helps your business manage relationships to enhance customer experiences, better sales, and speed up processes.

Not only do you know that your current customers are accounted for, but that leads, and prospects are captured instantly, so you never miss a chance to make a sale.

It’s more than just contact management, as any useful CRM system offers an end-to-end solution to any hiccups in your sales process. 

The 8 best CRM systems for small UK small businesses in 2026

We’ve done the legwork by comparing some of the best small business CRM UK software available. Here are your top choices:

1. Method CRM

If you’re looking for a customizable software solution that automates your workflows and saves you hours, Method CRM is the software you’ve been searching for. 

This small business CRM UK solution tracks your sales process from the beginning and makes sure you follow up with every one of your leads and customers.

Plus, Method CRM is a powerhouse for workflow automation. This CRM solution works to scale with your business as your needs and processes advance.

Key features

Method CRM offers features for all of your small business workflows. Some of their key features include:

  • Two-way sync with accounting software such as QuickBooks and Xero. 
  • Customer portals to serve your customers at any time, without a 24-hour support team.
  • Integrations with Gmail, Google Calendar, Outlook, and more.
  • Manage contacts with a 360-degree view of each customer, their history, and all interactions.
  • Automatic lead capture for a successful and effortless sales process.

Pros

  • Easily sync and integrate with your everyday tools to stay up-to-date and connected.
  • Strengthen your customer service with online, self-serve portals.
  • Mirror how your business operates with customizable, drag-and-drop workflow automation.
  • Take advantage of a free trial with full access to tools and an unlimited number of users to help you with your small business CRM UK search.

Get a free hour of customization services with an in-house expert with your free trial.

Cons

  • Method is currently only available in English. 
  • To get the most out of Method CRM, you must be a QuickBooks or Xero user.

Pricing

Method CRM offers three subscription-based pricing plans billed in USD:

  • Contact management plan at $27 per month. 
  • CRM pro plan at $45 per month.
  • CRM enterprise plan at $73 per month.

These plans are available annually or monthly with no contract required.

2. Freshsales

Overview of a "Leads" page on FreshSales CRM software interface. It shows a lead's account information and recent history of calls.

Image credit: Mailshake

Freshworks offers an all-in-one CRM solution with essential features for small businesses that constantly juggle multiple tools and want to automate a few of their workflows.

Key features

  • Automated lead collection.
  • Visual sales process view.
  • CRM data is viewable through their mobile app.
  • Automated sales and marketing campaigns.

Pros

  • Stellar team collaboration with integrations with apps like Slack.
  • Fast and easy integrations with third-party applications.
  • AI chatbots for customer support.

Cons

  • Difficult to navigate user interface.
  • Reporting capabilities are limited.

Pricing

Freshworks provides a free version of its CRM software with limited features. They have three paid pricing plans billed in USD which include:

  • Growth plan: $18 per month.
  • Pro plan: $47 per month.
  • Enterprise plan: $83 per month.

3. HubSpot CRM

Screenshot of HubSpot dashboard.

Image credit: HubSpot CRM

HubSpot is a small business CRM that offers basic CRM tools that track leads, speed up the sales process, strengthen your website, and more.

Key features

  • Lead capture.
  • Contact management and organization.
  • Support through live chat and chatbots.
  • Integrations with third-party apps.

Pros

  • Easy to use dashboard and user interface.
  • Records every page a customer views to understand their needs.
  • Internal content management software for website design.

Cons

  • Their pricing plans are more expensive than other CRMs.
  • You get locked into a contract.
  • Hard to change HubSpot CRM templates.
  • Transitioning from a WordPress website to HubSpot’s CMS is difficult.

Pricing

HubSpot CRM has a free version of its CRM tools, and upgrades can be bought as your small business scales. They have different hubs, including sales, marketing, customer service, etc.

Their Starter plan starts at $50 per month billed monthly or $540 billed annually. They also offer a Professional plan and an Enterprise plan. All their plans are billed in USD.

4. Monday.com

Screenshot of a Monday Sales CRM project overview.

Image credit: monday.com

Monday.com is all about making sure you don’t miss your deadlines. This small business CRM UK software lets you organize your workflows in one visual tool.

Key features

Some of Monday.com’s best features include:

  • Customizable Kanban boards.
  • Detailed reports and analytics.
  • Extensive email integrations.

Pros

  • Track pre and post-sales processes.
  • Fantastic for team management and assigning tasks. 
  • Organize tasks by color.

Cons

  • Not a lot of choices for pre-made templates.
  • Limited training and education for customizations.

Pricing

Monday.com offers a free version of its software for up to 2 seats. They offer four paid pricing options billed in USD, which include:

  • Basic plan: $8 per month.
  • Standard plan: $10 per month.
  • Pro plan: $16 per month.
  • Enterprise plan: Contact them.

5. Salesforce CRM

Screenshot of the Salesforce dashboard.

Image credit: Salesforce

Salesforce is a giant figure in the CRM space.

They offer many choices regarding features, customizations, and customer resources. Many businesses use Salesforce to accomplish various growth goals and basic CRM functions.

Key features

Some of Salesforce’s key features include:

  • Built-in UI/UX features.
  • Automation tools to lessen manual admin work.
  • Templates and tools specific to different industries.

Pros

  • Highly customizable with point-and-click tools.
  • Flexible and accessible cloud software.
  • Advanced marketing automation tools.

Cons

  • Difficult to reach a real person for customer support.
  • You often need the help of a Salesforce specialist or consultant to benefit from the tool.
  • Higher costs compared to other CRMs.
  • Only offers a free trial.

Pricing

Salesforce offers small business pricing packages for their CRM software billed in GBP. These include the:

  • Essentials plan: £20 per month.
  • Professional plan: £60 per month.
  • Enterprise plan: £120 per month.
  • Unlimited plan: £240 per month.

6. Zendesk

Screenshot of the Zendesk Sell dashboard,

Image credit: Mopinion

Zendesk is a cloud-based platform that offers useful CRM tools for small businesses. Their focus is on making sure their users understand how to use their tools and features.

Key features

Some of Zendesks key features include:

  • Many third-party integrations.
  • Customizable dashboard.
  • Built-in click-to-dial call and recording
  • Lead and customer tracking.

Pros

  • Offers customer analytics and segmentation.
  • Template creation with auto-fill capabilities.

Cons

  • Limited sync and integration capabilities.
  • Lack of training tools to use the software.
  • Minimal customer support options.

Pricing

Zendesk offers a free trial to test the software before buying one of these billed plans:

  • Suite Team plan: £39 per month.
  • Suite Growth plan: £65 per month.
  • Suite Professional plan: £79 per month.

7. Zoho CRM

Screenshot of Zoho CRM dashboard.

Image credit: Discover CRM

Zoho is a well-known small business CRM UK option because of its free version, allowing up to 10 users with limited CRM features.

Key features

  • Integration with other apps.
  • Organization tools for customers and leads.

Pros

  • Customizable form creation.
  • Stellar customer service.

Cons

  • Reports are not very detailed or tailored.
  • Mobile app is not as user-friendly as the web version.
  • Complicated user interface for those new to CRMs.

Pricing

Zoho offers a 15-day free trial and four pricing plans billed in GBP. They include the:

  • Free plan: £0 per month.
  • Basic plan: £39 per month.
  • Standard plan: £79 per month.
  • Professional plan: £199 per month.

8. SugarCRM

Screenshot of the SugarCRM dashboard.

Image credit: Medium

SugarCRM offers sales, marketing, and customer support automation in one easy-to-use system. 

Key features

Some of SugarCRM’s best features include:

  • Flexibility in customizations.
  • Highly intuitive campaign builders.

Pros

  • Great tech support services.
  • A lot of marketing automation tools.
  • Maps every customer’s journey.

Cons

  • Weak integration capabilities.
  • Difficult to navigate dashboards.

Pricing

SugarCRM offers a few different pricing plans, including the:

  • Sell plan: Starting at £39 per month.
  • Serve plan: Starting at £64 per month.
  • Enterprise plan: Starting at £68 per month.
  • Market plan: Starting at £800 per month.

So, which one should I get?

Consider the following when deciding on a small business CRM UK solution:

  1. Your current small business goals.
  2. Which growth stage your small business is at.
  3. Your budget for software.
  4. Where automation could benefit your small business operations.

Keep in mind that Method CRM is a small business CRM solution that offers unmatched features and powerful integrations for QuickBooks and Xero users. 

Method offers pricing that scales with you and gives you all the tools your small business needs.

With a free trial of Method CRM, you can achieve your growth goals right away!

Image Credit: Seventyfour via Adobe Stock

9 best CRM for small business in Canada for 2026

Discover the top 9 small business CRM Canada options to transform your workflows and how you run your small business!

9 best CRM for small business in Canada for 2026 Read More »

From organizing your current jobs to making sure you follow up with new leads, customer relationship management (CRM) software gives your small business all the tools you need to manage your day-to-day. 

This guide outlines the best CRM for small business Canada options to check out.

Read on to find out what the top 9 best CRM for small business software platforms have to offer. But first, here’s a breakdown of what CRM is and how it benefits your business.

What is a CRM software?

Use a CRM software to: 

  • Track your contacts. 
  • Nurture leads. 
  • Build long-lasting relationships with customers. 

The best CRM for small business offer app integrations with other software platforms, so you spend less time on admin work and more time growing your business. 

Your CRM is the foundation for your sales cycle and helps customer interactions flow effortlessly.

The best CRM for small business Canada solution goes beyond contact management. CRMs automate your workflows with capabilities that include:

  • Two-way sync with your accounting software, like QuickBooks or Xero.
  • Instant lead capture through your Gmail or Outlook inbox.
  • Automatic follow-up emails and appointment reminders.
  • Commissions calculator for your sales team.
  • 24/7 access to customer portals.

Small business CRM Canada: When do you need one?

When you decide it’s time to grow your small business by strengthening customer relationships, it’s likely time to evaluate your best crm for small business Canada options. 

Especially, since customer retention is crucial for small business growth. A CRM for small business gives you the tools to keep customers happy and returning.

The best CRM software for small business helps you work smarter by keeping all customer and sales activities in one software. Plus, through third-party integrations, connecting all the software you use has never been easier.

What does CRM software do?

The best CRM for small business Canada contenders:

  • Connect your business workflows. 
  • Provide data and insights anywhere, anytime. 
  • Automate your menial tasks.
  • Make your workdays as simple as possible. 

These solutions capture and organize information from current and prospective customers, all in an integrated system. From your sales staff to your admin team, gain a single view of customer records, sales opportunities, and business operations. 

Plus, your team gets tools that help them better collaborate and coordinate.

Why consider CRM implementation or upgrade?

There are many reasons to consider implementing a small business CRM or upgrading your current system. The best crm for small business in Canada is one that improves communication among your employees and customers.

Notably, your small business benefits from using a CRM by having:

  • A shared hub for customer data, interactions, and transactions. 
  • Automatic data collection, report generation, and analytics. 
  • On-the-go access to your lead and customer details.
  • Integration with accounting software and other apps for a shared sense of truth across your team.

How does a CRM help?

When your small business gets to a particular growth stage, memory or pen and paper tracking isn’t enough. This is where choosing the best CRM for small business solution comes in to play.

A CRM keeps track of leads and customers, so you never miss a sales opportunity. 

Not only does a CRM organize your contacts, but it also records activities and sales to help you develop an effective sales strategy.

Top 9 best CRM for small business in Canada

The best CRM for small business Canada software solution are among the following nine options. Below, you’ll find the key features, benefits, and pricing for each one.

1. Method CRM

Method CRM is your one-stop-shop for automatic lead capture and simplified sales processes. This small business CRM software solution tracks customer history and makes sure you never forget to follow up with your leads and customers again.

Simplify your sales process with Method CRM to turn your leads into customers that keep coming back. 

Method is also a leading force for workflow automation, meaning this CRM software for small business grows with you as your needs and processes evolve.

Key features

Method CRM offers tools that go beyond customer management. Some of their key features include:

  • Two-way sync with accounting software, including QuickBooks and Xero. 
  • Automatic lead collection to make your sales process effortless and win deals.
  • Customer portals to service your customers anytime without a 24/7 support team.
  • Contact management for a 360-degree view of each customer, their history, and all interactions.
  • Integrations with Gmail, Outlook, Google Calendar, and more.

Pros

  • Automation allows you to create CRM workflows that reflect how your business operates with a customizable, drag-and-drop solution.
  • Data that’s connected and always up-to-date thanks to deep sync and integration with your everyday tools. 
  • Enhanced customer service with online, self-serve portals.
  • Enjoy a free trial with full access to tools and an unlimited number of users to help you with your small business CRM Canada search.
  • Get a free hour of customization services with an in-house expert with your free trial.

Cons

  • Method is only available in English at the moment. 
  • You must be a QuickBooks or Xero user to fully benefit from using Method CRM.

Pricing

Method CRM offers three subscription-based pricing plans:

  • Contact management plan at $27 per month. 
  • CRM pro plan at $45 per month.
  • CRM enterprise plan at $73 per month.

These plans are available annually or monthly with no contract required.

2. HubSpot CRM

Image credit: HubSpot CRM

HubSpot is a well-known CRM software for small business that gives you the basic tools you need for everyday tasks. This CRM solution tracks leads, speeds up the sales process, strengthens your website, and more.

This small business CRM solution has marketing, service, sales, and CMS hubs. It also has an ad management tool for paid campaigns on social media platforms. 

Key features

Some of HubSpot CRM’s best features include:

  • Email and lead nurture.
  • Contact management and organization.
  • Support through live chat and chatbots.
  • Integration with over 300 apps.

Pros

  • Records every page a customer views to understand their needs.
  • Easy to use dashboard and user interface.
  • Internal content management software for website design.

Cons

  • Can be expensive for some small businesses.
  • Pricing plan is based on contracts, so you lose out on the flexibility growing businesses need.
  • It’s hard to modify HubSpot CRM templates.
  • Difficult to transition from a website made in WordPress to HubSpot’s CMS.

Pricing

HubSpot CRM offers a free version of its CRM tools, and upgrades can be purchased as your small business grows. They split their pricing plans into different hubs, including sales, marketing, customer service, and more.

Their Starter plan starts at $50 per month billed monthly or $540 billed annually. They also offer a Professional plan and an Enterprise plan for when your business is ready to scale.

3. 1CRM

1CRM dashboard

Image credit: 1CRM

1CRM is an all-in-one CRM for small businesses in Canada. 

With it, manage your accounts, contacts, jobs, and projects from your computer or mobile device thanks to its cloud technology. 

Key features

Some of 1CRM’s best features include:

  • Automated marketing tools.
  • Sales forecasting and reports.
  • Custom dashboards.
  • Project and job tracking.

Pros

  • Supported in both English and French in Canada. 
  • Manages and stores large amounts of sensitive data.
  • Personalized customer service for your small business.
  • Integration with third-party applications. 

Cons

  • The user experience is not very interactive.
  • Complicated email marketing setup.
  • Project management tools are outdated.
  • Basic-level customization options. 

Pricing

1CRM offers a free trial for their cloud service CRM and on-premise CRM.

They offer four pricing plans for their cloud service CRM which include:

  • Startup plan: $15 per month.
  • Startup+ plan: $23 per month.
  • Professional plan: $33 per month.
  • Enterprise plan: $39 per month.

4. Act!

Act! CRM sales pipeline feature

Image credit: Act!

Act! is a fully customizable CRM for small business with several subscription plans available. They offer a basic CRM solution that you can upgrade as your business scales.

Key features

Some of Act!’s most popular features include:

  • A 360-view of all your contact activities, interactions, and sales.
  • Connections with third-party apps like Outlook, Gmail, and Zapier.
  • Cloud-based or on-premise solutions.
  • An easy-to-navigate interface. 

Pros

  • Caters to small businesses in a wide range of industries.
  • Adapts to your business’s current workflows.
  • Personalized marketing campaign management.
  • Calls, emails, and other documents are all in one place.

Cons

  • A short free trial is available. 
  • Customer support is limited.
  • Lacks educational material and help with building reports.

Pricing

They offer two pricing plans for their cloud service CRM:

  • Standard plan: $30 per month.
  • Expert plan: $45 per month.

5. CentrixOne

Image credit: SelectHub

CentrixOne is a CRM for small businesses looking to stay organized and gain an all-around view of their sales pipeline. They offer a subscription plan for every step of growth in your industry.

Key features

Some of CentrixOne’s best features for small businesses include:

  • An all-in-one system for contacts and communications.
  • Marketing automation and ready-to-use email templates.
  • Access to your customer information from a mobile device. 

Pros

  • Supported in English and French.
  • Specifically developed for small businesses.
  • Integrates with Quickbooks Online and Acomba.

Cons

  • Weak sales team management.
  • Only a free trial.

Pricing

CentrixOne offers four pricing plans for their CRM:

  • Solo plan: $19.95 per month.
  • Team plan: $39.95 per month.
  • Growth plan: $74.95 per month.
  • Enterprise plan: Starts at $99.95 per month.

6. The Fish Tank

Image credit: Sitecore

Organize your customers, sales pipeline, products, and projects with The Fish Tank. This CRM software Canada solution is specifically designed for small businesses to help their daily operations.

Key features

The Fish Tank offers these key features:

  • Email marketing.
  • Access to CRM tools through a mobile app.
  • Social media integration.

Pros

  • Lead management and interaction tracking.
  • Keeps all of your contact histories in one place.
  • Internal chat integration.

Cons

  • Limited integrations with other tools.
  • Steep learning curve.
  • Limtied customer support.

Pricing

The Fish Tank offers a free trial for users to test the software before buying. They also offer a free version of their software. Their paid plans start from $40 per month per user.

7. Copper

Image credit: Salesdorado

If you need a small business CRM system that integrates with Google Workspace, Copper is the right choice. Copper offers a lot of the CRM features that any small business would need.

Key features

Some of Copper’s key features include: 

  • Compatibility with G Suite business tools.
  • Email open tracking.
  • Integration with compatible mobile apps.
  • Reporting and forecasting.

Pros

  • Good value pricing plans.
  • Intuitive and user-friendly interface.
  • Integration with Google Suite.

Cons

  • Basic customer support.
  • Little customization compared to other CRMs.
  • Only offers a free trial.
  • Limited to Gmail email accounts.

Pricing

Copper offers three pricing plans:

  • Basic plan: $29 per month.
  • Professional plan: $69 per month.
  • Business plan: $129 per month.

8. Freshsales

Overview of a "Leads" page on FreshSales CRM software interface. It shows a lead's account information and recent history of calls.

Image credit: Freshworks

Freshsales is for small businesses that find themselves juggling multiple tools to run their business. They offer an all-in-one CRM solution with many vital features that small businesses need for growth.

Key features

  • Automated lead capture.
  • Visual sales pipeline.
  • View your CRM data with their mobile app.
  •  Automated sales campaigns.

Pros

  • Easily integrated with third-party applications.
  • AI-powered chatbots to chat with customers.
  • Integration with apps like Slack to improve team collaboration.

Cons

  • Unfriendly user interface.
  • Limited report creation capabilities.
  • Basic customer support.

Pricing

Freshsales offers a free version of its software with limited CRM capabilities. They have three paid pricing plans which include:

  • Growth plan: $18 per month.
  • Pro plan: $47 per month.
  • Enterprise plan: $83 per month.

9. InfoFlo

Inflo lead management feature

Image credit: InfoFlo

InfoFlo offers an affordable and easy-to-use CRM software for small businesses in Canada. They offer a monthly subscription for cloud-based CRM software, or an on-premise software for a one-time cost.

Key features

  • Mobile app to take your CRM on the go.
  • Sync all Outlook contacts, companies, categories, calendar events, and emails.

Pros

  • Integrates seamlessly with Outlook.
  • Offers a free trial.
  • Choice of a one-time fee versus a monthly subscription.

Cons

  • Difficult to sync previous data.
  • Lack of customer support.

Pricing

InfoFlo offers two pricing plans for cloud-based subscriptions and one one-time cost for an on-premise software solution.

  • On-premise plan: $99 per user with addons for $75 per user.
  • Cloud Starter plan: $30 per user per month.
  • Cloud Advanced plan: $35 per user per month.

So, which one should I get?

When choosing the best CRM for small business, it’s important to consider the following:

  1. Your current growth stage and budget for software.
  2. Tools that your business can’t operate without.
  3. Where your business needs automation.
  4. Your small business growth goals.

For QuickBooks and Xero users, the best CRM for small business Canada option is Toronto-based Method CRM, which offers unbeatable features and powerful integrations.

With all the tools you need at an affordable price, Method is a CRM for small business that grows with you and upgrades are available as you need them.

Best CRM for small business FAQs

What is a small business CRM software?

A small business CRM is a customer relationship management platform that caters to small business needs. It can automate tasks such as customer onboarding, sales pipeline optimization, appointment scheduling and more. 

It allows you to capture customer information, manage customer relationships and optimize your daily operations.

The best CRM for small business is one that provides features tailored specifically to your company’s size, such as an easy-to-use interface and workflow automation, at an affordable cost.

Is a CRM worth it for a small business?

A CRM is a critical tool for any small business. It provides a comprehensive view of your customers and prospects, allowing you to better serve them and create more personalized experiences. The best CRM for small business owners enables intelligent automation, creates efficiencies and frees up time that can be used to focus on growth.

What can a CRM do for your business?

A CRM does a lot for your business. It allows you to capture, manage and optimize customer data, helping you target more effectively and generate more leads. It also automates tedious tasks such as appointment setting and lead qualification.

On top of that, the best CRM for small businesses will offer features that help you tackle the challenges specific to your business, so you can focus on growing confidently.

Take back control of your business with a free trial of Method CRM! 

Image Credit: Flamingo Images via Adobe Stock

The 10 best small business CRMs for 2026

A small business CRM could be what makes all the difference for your business this year. Find out your options in this blog.

The 10 best small business CRMs for 2026 Read More »

Looking for the best small business CRM to hit your business goals this year? Then, you’ve come to the right place! 

In this blog, you’ll learn what a small business CRM can do for you and discover the best CRM solution for your business.

What is CRM?

CRM stands for customer relationship management, which is an essential component of the success of any business. 

Managing your customers is the key to scaling your business and sustaining that growth long-term. However, as your customer base grows, it becomes more difficult to keep up and ensure a positive customer experience.

That’s where small business CRM software comes in.

The solution: Small business CRM software

There are several elements to a good CRM for small business, including:

  • Separating your leads from your paying customers.
  • Maintaining communication with your contacts.
  • Keeping up with sales opportunities as they come up.
  • Ensuring customer satisfaction from first contact to close.

That’s a lot of work to do with only 24 hours in a day. The good news is that small business CRM software simplifies the process to create a smooth workflow.

Why consider upgrading to small business CRM software?

Although it may seem like spreadsheets work for your business now, they are a method of the past. 

To keep up with today’s fast-paced world, you need to leverage technology when operating your business. And a CRM is the easiest way to achieve that.

Here are the top reasons why you should consider a CRM for your small business:

  • Streamline your sales process from first contact to invoicing.
  • Automate repetitive tasks to save time and increase productivity.
  • Organize your contacts, ensuring that each one gets the attention they need.
  • Improve customer retention by delivering exceptional customer service.
  • Keep your team on the same page using one central platform for data.

This is all possible thanks to the variety of CRM software features.

What does CRM software do?

CRM software assists — and in some cases, fully takes on — your customer relationship management tasks. This allows you to build better relationships with your customers and gives you time to generate more revenue.

A small business CRM simplifies tasks thanks to features such as:

  • Contact management: Segment your contacts to make sense for your business.
  • Lead generation: A CRM that allows you to create lead gen forms is a great way to capture demand.
  • Payment collection: Expand your payment options and make it easier for your customers to pay to strengthen your revenue.
  • Mobility: A CRM with a mobile app takes your business on the road so that you never miss an update.
  • Reporting: Pull data into detailed reports for a comprehensive view of your customers, sales, and revenue to improve your business.
  • Integrations: Connect your CRM to your favorite tools to create an all-in-one platform for your business operations.

Small business CRMs are scaling up

Did you know that 91% of businesses with ten or more employees use a CRM? CRM software has become a must for growing companies. 

To continue to push the limits of your success, you need a CRM that enhances your favorite business tools and grows with you. 

Better yet, a customizable small business CRM ensures that your software solution keeps up with your growth and stays personalized to your business. 

Plugging in third-party integrations

The best small business CRM software takes you beyond just a CRM by combining with other tools to create an all-in-one solution. Through native integrations, you can connect your workflows and accomplish tasks quicker.

Common CRM integration options that strengthen your workflow include:

  • Accounting software integrations such as QuickBooks or Xero.
  • Calendars such as Google Calendar and Outlook.
  • Email tools such as Gmail and Mailchimp.
  • Popular payment gateways such as Paypal.

Taking CRM on the road

Business doesn’t stop just because you aren’t in the office. In today’s environment, mobility is everything. So taking your business with you on the road is a powerful advantage that a CRM provides.

Choose a CRM that has a mobile app so that you can stay connected no matter where your business takes you. 

What’s more, if you have a field service crew who spend most of their time at customer sites, a mobile app empowers them to stay connected with your office team.

Now that you’re a CRM expert let’s explore your options.

Small business CRM players to watch in 2026

Choosing a CRM is a big decision, so you want to take your time selecting the right one for your business. 

But with so many solutions on the market, making that decision can be a challenge. The good news is that we’ve done the hard work for you. 

Here are your top 10 small business CRM options for this year.

1. Method CRM

Method CRM is the #1 QuickBooks and Xero CRM for small businesses. From lead generation to invoicing and payment, Method CRM connects your processes to save you time and create one smooth workflow. 

Key features

  • QuickBooks two-way sync so that your data is always up to date.
  • Online customer portal for an improved customer experience.
  • Lead gen forms for simple lead management.
  • Mobile app to take your business on the go.
  • Custom reporting for detailed analytics.
  • Native integrations with apps such as Gmail, Outlook, Mailchimp, and more.

Pros

  • Instantly sync your data between Method CRM and QuickBooks Online or QuickBooks Desktop.
  • Convert estimates into invoices with a few clicks to skip the paperwork.
  • Give your customers additional payment options with payment gateways and a self-service portal.
  • Build custom reports and reusable templates for helpful insights into your business.
  • Customization experts at your service to personalize your perfect solution.

Cons

  • For now, you must be a QuickBooks or Xero user to use Method.
  • The software is currently only available in English. 

Pricing

Method offers a Contact Management plan at $27 per user per month, and a CRM Pro plan at $45 per user per month. However, you can get started today with a free trial.

2. Copper

Screenshot of a Copper CRM dashboard.

Image credit: Salesdorado

Your next small business CRM option is Copper. Known for its Google Workspace integration, Copper is a good choice for those who primarily use Google Suites to operate their business.

Key features

  • Contact list manager.
  • Integrations with Google, LinkedIn, Slack, and more.
  • Mobile app.
  • Pre-built email templates.

Pros

  • One of the top Google Workspace CRMs.
  • Services a variety of industries.
  • The ability to set up recurring tasks.

Cons

  • Lacks native integrations for email automation.

Pricing

Copper’s basic plan starts at $25 per user per month. They also offer a free free trial.

3. HubSpot CRM

Screenshot of HubSpot dashboard.

Image credit: HubSpot

HubSpot is known for their marketing software, but they also offer a free CRM solution. 

This is a great option for small businesses looking for a starter CRM, but be aware that scaling with HubSpot comes with a dramatic price increase of up to $1,600 per month for five users. 

Key features

  • Pipeline management.
  • Deal and call tracking.
  • Landing page builder.

Pros

  • Detailed reports on sales activities.
  • Up to 1,000,000 contacts.
  • Over 1,000 integrations available. 
  • Affordable basic plan.

Cons

  • On the free plan, forms and landing pages all have HubSpot branding with no option for removal.
  • Pricey premium plans.

Pricing

HubSpot’s CRM is 100% free. You can upgrade to their Starter plan for $50 per month, but the Professional plan jumps to $890 per month.

4. Freshsales

Overview of a "Leads" page on FreshSales CRM software interface. It shows a lead's account information and recent history of calls.

Image credit: Mailshake

Next, we have Freshales. 

Powered by Freshworks, Freshsales offers features that give you a 360-degree view of your customers to keep track of each stage of the sales pipeline.

Key features

  • AI-powered chatbots to chat with visitors in real-time.
  • Customizable web forms.
  • The ability to track visits to your site.
  • Predictive contact scoring.
  • Mobile app.

Pros

  • The ability to communicate across phone, email, chat, and SMS.
  • AI-based deal insights.
  • Create automated sales campaigns.

Cons

  • Freshsales lacks some of the standard app integrations you expect across small business CRM solutions, such as email marketing tools.

Pricing

Freshsales offers a free basic plan to get started. To unlock additional features, such as AI predictive contact scoring, you need to upgrade to the Growth plan at $15 per user per month or the Pro plan at $39 per user per month.

5. Salesmate.io

Screenshot of Salesmate CRM contact card.

Image credit: Capterra

Our next small business CRM is Salesmate.

Salesmate aims to make providing quality customer service simple while making the lives of your sales teams easier.

Key features

  • Built-in calling and text messaging.
  • Customer journey automation.
  • Sales forecasting and reporting.
  • Shared team inbox.
  • Web forms.
  • Two-way Google Calendar sync.

Pros

  • Strong email automation capabilities.
  • A sales activity tracker monitors every step of the sales pipeline.
  • Starts every day with a personalized message.

Cons

  • Some users say that the system is occasionally slow. 

“At times the product gets slow and takes time to recover. It takes multiple hard refreshes to fix this and their status page is not updated a the time of the incident.”

Review via G2

Pricing

Salesmate’s Starter Plan is $12 per user per month. Their most popular plan – the Boost Plan – is $40 per user per month.

6. Keap

Keap Screenshot

Image credit: Keap

Keap’s software offers a range of solutions, from ecommerce to CRM. 

Made for small businesses and entrepreneurs alike, Keap makes it easy to manage your day-to-day operations from one place.

Key features

  • Automated lead capture.
  • Automated email marketing.
  • Mobile app.
  • Native payment processors.

Pros

  • Easy migration from Mailchimp and Constant Contact.
  • Integrates with several everyday apps such as Outlook and Shopify.
  • Robust email marketing features such as A/B testing, reporting, and analytics.
  • Built-in appointment scheduling software.

Cons

  • One of the pricier options.

Pricing

Keap has three plans:

  • Lite: $59 per user per month.
  • Pro: $129 per month for two users.
  • Max: $199 per month for three users.

Keap also offers a free version of their software, but warns that it’s only meant for small businesses just starting out.

7. Bigin by Zoho CRM

Image credit: Capterra

Bigin is a “pipeline-centric CRM” meant to level up small businesses.

Brought to you by Zoho, Bigin is a more affordable CRM that provides a great starting point for small businesses.

Key features

  • Real-time notifications.
  • Built-in telephony.
  • Twitter integration.
  • Customizable web forms.

Pros

  • Customizable deal stages and options for multiple pipelines.
  • Personalized list views and smart filters.
  • Easily create product lists and apply discounts.
  • Affordable.

Cons

  • Overall automation is weak.

Pricing

Bigin’s pricing plans are as follows:

  • Free Plan: $0 per user per month.
  • Express Plan: $9 per user per month.
  • Premier Plan: $15 per user per month.

8. Daylite

Screenshot of Daylite by Marketcircle dashboard.

Image credit: Marketcircle

Daylite is a small business CRM for MAC. This software solution gives you one app to operate your entire business on your MAC, iPad, or iPhone.

Key features

  • Use Siri to add tasks on the go.
  • “Insight View” to access hundreds of patterns and details at once.
  • At-a-glance schedule view.

Pros

  • Supports CardDAV to have all of your contacts in one place.
  • Create tasks, appointments, and opportunities from Apple Mail.
  • Daylite support provides assistance for set up and configuration.

Cons

  • Must be an Apple user.

Pricing

Daylite costs $39.99 per month or $399.99 per year.

9. Nimble

Screenshot of the Nimble CRM dashboard.

Image credit: G2

Nimble describes their solution as a “relationship-focused CRM.” This software manages your team so that they can better manage your customers. 

Key features

  • Compatible with Outlook and Gmail.
  • Customer segmentation. 
  • Personalized email template with tracking, analytics and reporting. 
  • “Today” page for an at-a-glance view of your day. 

Pros

  • The ability to unify your contacts from over 160 apps.
  • Access to social handles in your CRM.
  • Automatically ties your team’s tasks, events, and communications together.

Cons

  • Only compatible with Office 365 and Google Workspace. 

Pricing

Nimble is $19 per user per month. 

10. Salesflare

Screenshot of the Salesflare Opportunities page.

Image credit: Software Advice

Last on our list of small business CRM options is Salesflare. 

What makes Salesflare unique is that their software is made for small businesses selling B2B. At the core of their solution is automation so that your business reaches peak efficiency. 

Key features

  • Email, link, and website tracking.
  • Sidebar plug-in for Gmail and Outlook.
  • One central address book.
  • REST API to connect to your CRM or other systems.

Pros

  • Automatically gathers contact information into your address book.
  • Organizes opportunities by importance.
  • The mobile app has full CRM functionality.

Cons

  • Some users claim that it isn’t the most intuitive solution.

“The only con of Salesflare is that it’s not the most intuitive software. It took me a while to get used to some of the functions and how they interact with each other.”

Review via Software Advice

Pricing

Salesflare starts at $35 per user per month. 

So, which one should I get?

The best small business CRM depends on your needs and the future you want for your business. When choosing a solution, ask yourself:

  1. Which tools do you use that you can’t go without?
  2. Which processes do you want to enhance or automate?
  3. What’s your budget for CRM software?
  4. How much do you expect your business to grow in the next few years?

For QuickBooks and Xero users, Method CRM is hands-down the best choice for robust features and powerful integrations at an affordable cost. Method CRM allows your tools to grow with you and reduces the obstacles to your success.

Start growing your business today with Method CRM! Sign up for your free trial.

Image credit: Brooke Cagle via Unsplash

The definitive guide to asking for payment: How to get paid on time and avoid unpaid invoices

When demanding overdue payment from a customer, it’s a challenge to stay polite. Here are some tips to keep your follow-up professional.

The definitive guide to asking for payment: How to get paid on time and avoid unpaid invoices Read More »

Introduction to asking for payment

There are many reasons business owners might incur overdue payments. 

For example, a customer might have lost their original invoice or simply forgotten to pay on time. These scenarios are why it’s important to learn how to ask for payment for the products or services that your company provides, including communicating payment terms clearly.

Whatever the reason for late payment may be, as per our expertise, you have to send a payment reminder email to get your customer to settle as quickly as possible. This involves following up on outstanding invoices.

However, sending a late payment reminder email to people is difficult. Especially if you’re worried about sounding rude or demanding to your clients. 

In this guide, you’ll learn a few tips for writing a direct yet friendly late invoice email and how to follow up when your customer fails to pay. 

Why is it important to ask for payment?

Drawing from our experience, following up on late payments keeps your cash flow healthy and is an excellent way to maintain a positive business relationship. 

And through our practical knowledge, when you follow up on late payments, you garner your customer’s respect without jeopardizing your reputation or finances when you hold your customers accountable. 

How to ask for payment professionally

To ask for payment politely and professionally from a client for the work completed, you must follow these steps:

Approach your customer for payment at the right time

Letting too much time pass after sending an overdue invoice significantly decreases your chances of getting paid. Politely requesting a payment a day after it’s due is a good idea – you never know when they might’ve just overlooked their outstanding invoices.

Check if your customer received an unpaid invoice

Before figuring out how to ask for payment again, make sure that you indeed have already requested payment.

You don’t want to follow up on an outstanding invoice only to find out you forgot to send one in the first place! This includes requesting a deposit or retainer upfront to secure the agreement. When sending payment reminders, make sure there were no miscommunications or errors on your end. A part of providing detailed invoices is asking the customer if they encountered any problems with receiving original invoice and sending them another copy if necessary.

Provide multiple payment options

Based on our observations, it’s possible that your customer hasn’t paid on time because they struggle to meet your payment options. Our investigation demonstrates that if you encounter this problem frequently, you might want to consider setting up a payment schedule and accepting multiple forms of payment like: 

  • Credit card.
  • Money order.
  • Check.
  • Online payment portal.

If you’re wondering how to request payments, payment reminder emails are the best way to do so. Based on our firsthand experience, a phone call or request for payment via text message are options, but will likely annoy your customer. 

Stop spending your time on endless admin work.

What to include when asking for payment in a message

Our findings show that one of the most important elements in figuring out how to ask for payment is knowing what to include in your request.

When asking your client for payment in a message, make sure to include the following in your overdue invoice email

  • A direct subject line: Let your customer know what the email is about from the get-go. Write something like: “Payment for Invoice # [Number].” Providing the invoice number in the subject line makes it clear what payment is overdue.
  • A copy of the invoice: Save your customer the time finding your initial email by attaching a copy of your original invoice. Make sure this document includes the agreed invoice amount, due date, and project reference. As per our expertise, you can also highlight invoice information as a way of clarifying anything customers may overlook.
  • Your payment terms: Reiterate your payment terms, including the payment process, accepted payment methods, your late payment fee, and any other relevant payment details. Enforcing late payment fees when negotiating payment arrangements is one of the most effective ways to ensure timely payments.
  • Your bank account or payment provider information: Don’t leave anything to guesswork – make it easy for your customer to pay you by providing your complete bank account or payment provider information. 

Make sure that with each payment you receive, you record the client name and provide a receipt. This way, you ensure that there are no mistakes on your end before you request an overdue payment.

When to send a payment request email to a customer

Our research indicates that one important element to know how to ask for payment is knowing when to ask for payment.

You don’t want to let too much time pass before sending a reminding your customer of an unpaid invoice. Our investigation demonstrates that the best time to send your first reminder is when the invoice is due.

Your next question might be: how often should I follow up with a late-paying customer? Consider sending follow-up emails within regular intervals like: 

  • The day after the invoice is due.
  • A week after the invoice is due.
  • Two weeks after the invoice is due.
  • A month after the invoice is due.

The longer it takes a customer to pay you, the more you’ll have to adjust your invoice late fee wording. Be professional but make sure they know your request is urgent – be firm, direct, and list the consequences they can expect from non-payment.

What does it mean to be rude when asking for your payment?

Based on our observations, part of figuring out how to ask for late payment is learning how to do so in a friendly way.

Talking about outstanding payments is never a comfortable conversation to have. In some cases, professionals will fail to follow up for fear of being rude. So, how do you get over this fear and ask for the compensation you deserve?

Before you send your follow-up email, consider the following: 

  • Is the project fully complete?
  • Did you discuss your contract terms and methods before starting the project? 
  • Are you asking for the agreed-upon amount? 

If you answered “yes” to all these questions, you could justify sending your customer a polite reminder about their payment. When being professional in your request letter, the most important thing to keep in mind is not to make things personal – don’t discuss why you need to be paid on time or how on-payment affects your business. Focus on making a clear demand and providing helpful information.

Dealing with late payments

When dealing with late payments, consult your payment terms. Remember to log the payment in your system, and follow up with your client. 

Your payment terms will likely include a protocol for late payments, like one that is interest-based. If so, ensure your customer’s late payment includes this additional fee. Otherwise, you’ll have to follow up again.

Payment follow up email

Are you unsure of how to word your follow-up email reminder? Use this email template for reference.

“Hi there [Name],

We hope this email finds you well. We understand that it may be a busy time, but we wanted to remind you of your outstanding payment on invoice # [number] due [date]. We have attached an additional copy of the invoice for easy reference. 

If you have any questions regarding your payment, please don’t hesitate to reach out. We are happy to answer any of your questions. 

Thank you in advance,

[Your name]”

Our findings show that many companies use an invoice template to save time, but email templates improve efficiency as well. Hopefully this sample letter for payment reminders proves useful for you. 

How to ask for payment if you’re still not getting paid?

Your method of how to ask for payment will be different if you have trouble reaching your customer. In the worst-case scenario, you might not get a response from your customer at all. While it can be frustrating, taking a more direct approach can work to your advantage. 

Speak to the customer by phone

Drawing from experience, phone calls are harder to ignore compared to emails. If you can get your customer on the phone, they can’t dodge any questions or make up excuses. Plus, they might’ve simply overlooked your invoice email and just need a stronger nudge.

Consider cutting off future work

If you have other ongoing projects with your non-paying customer, pause existing work to reinforce their overdue invoice as an urgent problem. Pausing work can also mitigate the risk of going an additional few months without payment.

Research collection agencies

If a customer still refuses to pay, you may have no other option but to consult a collection agency. However, remember that using a collection agency should be your last resort, and through our practical knowledge, collecting payments this way will likely ruin your business relationship. Also, note that debt collectors will typically keep a percentage of the money they get back for you.

What if your backup plan doesn’t work?

Based on our observations, if none of the above tips work in your favor, now might be the best time to consider legal action. Some legal options for non-payment include: 

  • Placing a lien on your customer’s business.
  • Going to a claims court or debt collection agency.
  • Filing a civil case for larger amounts.

For corporate customers, you can also file complaints at institutions like the Better Business Bureau. These organizations specialize in things like speeding up overdue payments.

Need an easier way to keep your QuickBooks data up-to-date?

Tips and strategies for getting paid on time

Although it’s good to know how to ask for payment in case you do end up in a situation where your customer’s payment is overdue, based on our firsthand experience, it’s best to avoid getting into that situation in the first place.

One of the best ways to avoid chasing a payment that is days or weeks overdue is to make sure your customers pay on time from the beginning. Aside from offering discounts for early payments, here are a few tips for helping your customer avoid missing a payment deadline.

Provide the customer with precise records of your work

Keeping detailed and accurate records of your projects means you’ll always have proof of when you need to receive payment from customers. Using timekeeping software helps you keep detailed track of your billable hours and send these reports to your customers whenever necessary.

Pick a great payment processor

As much as possible, you’ll want to introduce multiple payment options to make it more convenient for customers to pay you. With more options on the table, customers are more likely to pay upfront and have no excuse for non-payment. 

Popular payment processors that are easy to deploy and require low transaction fees include PayPal and Stripe, which are available internationally. 

These services debit your client’s accounts and credit yours automatically. This resolves customer hesitation over the payment process.

Invoice efficiently

While you shouldn’t judge a book by its cover, our findings show that customers are more likely to pay businesses that provide clean and aesthetically pleasing invoices. When invoices are inaccurate and hard to read, customers may become discouraged from settling them or following up to ask questions. 

An invoicing tool can help keep your documents consistent and automatically save information for repeat customers. Automated tools can also reduce the risk of human error and provide quick reminder options through email, phone calls, or SMS.

Draw a contract

Our research indicates that invoices are not legally binding, but contracts are. To avoid any issues regarding future invoicing, thoroughly outline your payment policy through a contract agreement. A solid contract should include the following information: 

  • The parties involved (you and your customer).
  • The scope of the project.
  • The date for project delivery.
  • Payment terms and methods.
  • Penalty fees in the case of late payment.
  • An outline of potential legal action in case of a dispute.

While a comprehensive contract doesn’t guarantee on-time payment, our investigation demonstrates that it’ll make customers less likely to deviate from your payment schedule.

Ask for an advance deposit

Sometimes, it’s hard to scope out the customers who are willing to pay from those who aren’t. 

One of the best ways to determine whether a customer is willing to compensate you fully and on time is to impose an advance deposit or down payment. This amount is up to your discretion, though our findings show that most freelancers and businesses are charging a down payment of 40% and 50% of the final bill.

Once partial funds are deposited into your account, your client is less likely to evade a full payment. 

If you think a higher advance deposit might scare away your customers, you can consider decreasing this number or asking for incremental payments when you achieve specific project milestones. It might take some experimentation to find the right balance for your business’ finances.

Download your invoicing email templates for free

Unsure of how to word your payment follow-up email?

Use these free email templates to send invoice follow-ups and payment requests to your customers.

If you don’t see the download form, download template here.

Key takeaways

Knowing how to ask for payment is a key skill for every business owner. When sending a payment reminder letter, you can avoid being rude by using firm yet friendly and professional language. To ensure that you reach the goals you want, take precautions to provide all the information your customer needs to pay you on time. 

Are you looking for a better way to keep track of your customers and what they owe you? Method CRM is an all-in-one CRM solution that syncs with QuickBooks. Try it now and make handing out invoices easier than ever!

How to ask for payments FAQs

What is the process for requesting payment?

The process for requesting payment varies between organizations, but it generally consists of the same fundamental steps. To request payment:

  • Consult your invoice agreement and terms of payment.
  • Draft a message that outlines the conditions of the invoice and requests payment.
  • Deliver the message through your client’s preferred means of communication.

What is the most professional way to ask for payment?

The most professional way to ask for payment is through an email or direct letter reminder. Make sure this letter is:

  • Clear and concise.
  • Polite.
  • Timely.

Where do I keep track of payments?

Keeping track of payments is a crucial part of every business. There are a few ways to do so, but the best is to use CRM software like Method CRM. 

With Method CRM, you easily keep track of everything that goes on in your business within a single interface, including payment history. Better yet, schedule automatic alerts and reminder emails when an invoice is overdue with Method CRM.

Get paid on time, every time, with Method CRM. See how!

Image credit: Towfiqu Barbhuiya via Unsplash

How to use invoice payment terms to get paid faster

One of the best ways to get paid on time is to set understandable invoice payment terms. Find out how payment terms can get you paid fast.

How to use invoice payment terms to get paid faster Read More »

Did you know that over one-third of invoices are paid late? Unfortunately, there are many reasons you might have to chase a late payment, such as: 

  • Lost invoices.
  • Limited payment options.
  • Poor budget-setting. 

The good news is that setting clear invoice payment terms can help you get paid faster. In this guide, you’ll learn how to control your cash flow better and get paid on time by incorporating clear payment terms in your invoices.

What are the payment terms on an invoice?

Invoice payment terms outline when and how you want to be paid. These typically include a detailed description of your arrangement, including:

  • Your preferred payment method (i.e., credit card, payment portal, or cash on delivery).
  • Late payment fees and policies.
  • Accepted currencies.
  • Due dates.

Why are invoice payment terms important?

Payment terms keep customers accountable for what they owe you and ensure that your cash flow stays healthy. Here are a few other ways they can benefit business owners.

Control when you get paid

Payment terms tell your customers exactly when you expect to receive on-time payments. Ideally, they ensure that you get prompt payments without inconveniencing your customer. Most small businesses and freelancers enforce net-30 payments that are due 30 business days from the invoice date. 

Make payment terms part of your contract

Including payment terms in your contract ensures that they are legally binding. If your customer fails to settle their unpaid invoice within the agreed period of time, you can take your customer to court. Discuss these terms with your customer before signing the contract to level expectations.

Predicting payment means healthier cash flow

Most freelancers and small business owners will often struggle with overdue payments. Fortunately, setting effective invoice payment terms and facilitating online payments can make it more convenient for your customer and ensure positive cash flow. 

Knowing when you can expect a monthly payment also helps you budget and determine when you are most liquid. 

How long should you give someone to pay an invoice?

Historically, net-30 is the most common payment term. These grace periods are popular because they allow businesses to run monthly checks and make income more predictable. However, several factors can impact the terms you ultimately set, such as:

  • The scope of the project.
  • The total invoice amount.
  • Customer’s payment history.

For instance, for longer-term projects with a higher invoice amount, requesting a partial payment in two sums might be more convenient for you and your customer. Alternatively, you can settle for a longer payment period such as net-60 or net-90.

What are the best invoice payment terms for businesses?

Carefully set terms ensure faster payment. If an on-time payment is something you want to achieve, consider incorporating these terms into your invoice.

Shorter terms

While most standard payment terms enforce a payment period of 30 days, online payments have made it easier for customers to settle their bills. Take advantage of this by setting shorter terms between 15 and 30 days.

Late payment policy

Enforcing a late fee penalty encourages customers to make their payment in advance or at least on time. However, be sure to discuss your overdue invoice policy beforehand, including details in the final contract. 

Most freelancers and small businesses set a late fee interest rate of between 1% and 1.5%.

Several methods of payment

Having more than one payment method makes it easier for your customer to pay and increases your chances of them settling an invoice on time. If you only accept credit card payments, you might want to consider introducing more options like:

  • Money order.
  • Check.
  • Debit card.
  • Cash.
  • Payment portals.
  • Bank transfers.

You can also consider allowing customers to set up an automatic monthly credit payment every time you send invoice balances.

Incentivized early payment

Offering payment discounts to customers who settle their bills early can incentivize them to always be on time. Most businesses offer a 2% discount for customers who pay within ten days of receiving their invoice.

How to choose invoice payment terms for your business

To avoid payment delay and encourage your customers to settle their invoices on time, setting the right terms matters. Here are some best practices to keep in mind.

Cash flow considerations

While you want to carefully consider your customers’ needs when setting your expectations for payment, you also have to prioritize cash flow. Set payment schedules that keep your cash flow steady and predictable while keeping things manageable for your customers.

Industry considerations

Terms for payments will vary depending on the industry. For instance, while most industries will adhere to a net-30 standard, the construction industry is more used to a net-90 cash basis. On the other hand, most landscapers send net-7 invoices. While not as common, there is also a billing option for 21 days.

Customer history

If you provide ongoing services to a specific customer, you can set invoice payment terms according to their payment habits. For instance, if they tend to incur an outstanding balance frequently, you might want to consider setting shorter deadlines or request a down payment.

However, more complex projects might make it difficult to allow shorter payment terms, so you’ll want to consider making a payment request for milestones instead.

Size of the invoice

The larger the invoice, the more time your customer should have to make up the funds to pay you. If working on a big project with a new customer, consider asking for an upfront deposit to avoid non-payment.

What to include in your invoice payment terms

The payment terms you set and how you iterate them will influence how quickly you get paid. So, what should you include in your contract? Let’s take a look.

Invoice due date

Other than the invoice amount, the most important piece of information to include in your contract is the due date. There are two ways to outline a due date: 

  • Provide a specific due date, which is the day you expect to receive the payment.
  • Provide a net date, which is how many days your customer has to pay upon receiving the invoice balances.

Terms of sale (TOS)

The terms of sale (TOS) between buyers and sellers typically include the following:

  • Chosen payment method.
  • Cost per product or service.
  • Invoice amount.
  • Invoice date payment or net due date.

Sales tax

Depending on where you supply your customers, expect to fulfill Federal Goods and Service Tax (GST). Here is a list of sales taxes according to your Canadian province or territory.

  • Harmonized Sales Tax (HST): Ontario, Nova Scotia, New Brunswick, Labrador, Newfoundland, and Prince Edward Island.
  • Provincial Sales Tax (PST): Manitoba, British Columbia, and Saskatchewan.
  • Quebec Sales Tax (QST): Only in Quebec.

Currency

If you offer your products and services to international customers, you’ll have to agree on a currency to transact with. Accounting software like QuickBooks Online provides multi-currency support that automatically reflects exchange rates.

Recurring payments if ongoing

If your business provides subscription-based products or services, recurring methods of payment can make it easier for customers to settle individual invoices.

Improving your invoice payment terms

As your business operations change, so will your professional invoices. When reviewing your invoice templates, make sure to apply the following tips:

Keep them short and concise

Especially if you accept various methods of payment, keeping the language on your invoices simple can make things clear and prevent miscommunications.

Send your payment request on time

Do you want to process payment right away? Send your invoice as soon as possible so your customer doesn’t forget to settle.

Say please and thank you

While it may seem obvious, using polite and professional language can help you avoid a payment delay. Customers love to feel appreciated and valued — playing to this will get you paid faster.

Be realistic and flexible

Like any business owner, you probably want to get paid as soon as you close up a project. However, circumstances may not always be ideal and you don’t want to put unnecessary pressure on your customer. So, be realistic and make it easy for customers to pay you by offering more than one efficient payment option. 

If you offer limited methods of payment, consider introducing something new like bank payments, mobile payments, or credit card payments if these aren’t already on your roster.

What payment methods should you accept?

One of the easiest ways to make accurate cash flow projections and get paid on a regular basis is to offer more than one collection method. Some commonly accepted payment methods include:

  • Credit cards.
  • Cash.
  • Third-party online banking service.
  • PayPal or Stripe.
  • Check or money order.
  • Bitcoin or other cryptocurrency.
  • Payment via mobile device.

Download your invoicing email templates for free

Unsure of how to word your payment follow-up email?

Use these free email templates to send invoice follow-ups and payment requests to your customers.

If you don’t see the download form, download template here.

Invoice payment terms: Key takeaways

Deciding on your payment settings can spell the difference between receiving your pay on time or having to chase down customers with a follow-up payment request

While there are many ways to get your scheduled payment on time, incorporating clear payment terms and more than one collection method can help your cash flow tremendously.

Are you looking for a better way to organize your accounting records and individual invoices? Method is the software for accounting professionals that keeps your invoice payments on track!

Set clear invoice payment terms with Method CRM. Start your free trial today!

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How to effectively follow up on overdue invoices: Crafting the perfect email to get paid on time

Are you having trouble getting your customer to settle their overdue invoice? Learn how to write the perfect overdue invoice email!

How to effectively follow up on overdue invoices: Crafting the perfect email to get paid on time Read More »

Whether you’re a small business owner or enterprise manager, late payments can bring consequences to your bottom line. It can be tempting to let it slide, especially if you want to avoid confrontation. But as a business, getting paid is necessary, and you often don’t have a choice but to follow up on your late payment.

While sending an overdue invoice email to a client can be uncomfortable, as per our expertise, it’s the best way to get your due balance. In this guide, you’ll learn how to write an overdue invoice email and get must-know tips for following up.

What is an overdue invoice email?

An overdue invoice email – or past-due invoice email – is a message you send to customers who have not met payment terms. This email will include vital information, such as: 

  • Invoice details such as the invoice number.
  • The amount of the overdue payment.
  • Number of days overdue.
  • Instructions for moving forward with the late payment.

Why do you need to send overdue invoice emails?

Past-due email reminders are a way to ensure that customers stay true to their commitment and keep your business’ cash flow healthy. Our findings show that they also help you maintain healthy relationships and increase your chances of repeat business with the right customers.

These emails are a quick solution to a missed payment issue. Overdue invoices are often a matter of clients overlooking or forgetting about their invoice. Or there could be an issue with their accounts.

And based on our observations, when business owners don’t hold their clients accountable, their small group of non-paying customers grows.

When should you send an overdue invoice email?

Drawing from experience, the time you send a polite email reminder is nearly just as crucial as sending one at all. But what should you consider the right time?

Our research indicates that some of the best times for businesses to send late payment reminder emails are: 

  • The day after the invoice is due.
  • A week after the invoice is due.
  • Over the weekend, when you have less competition for your customer’s attention.

If there’s no response, keep trying to touch base with your client. 

You can also include how overdue the invoice is in your subject lines. This implies urgency which often results in quicker payment.

Once enough time’s passed that you’re confident they won’t pay for your product or services, it might be time to get a legal team involved. 

Drawing from experience, if it’s in regards to a valuable customer like a partner, you might want to give a bit more leeway with late payments. So make sure to double check the client name before reaching out.

When your customer does pay, make sure to still send a receipt and email saying thanks. 

Keep reading this blog for more ways to make sure you get paid what you’re owed for your products.

Stop spending your time on endless admin work.

How to write a polite payment reminder email

If this is your first time sending a reminder email for a past due invoice, keep these steps and email templates in mind. 

1. Mention the invoice in the email subject

One of the best ways to capture your customer’s attention is to reference the invoice in the email subject line. Include your company name for some context. For example:

“Subject: [Company_Name] Invoice [Invoice_Number] Overdue Notice.”

2. Include a polite opening

In the best-case scenario, your customer won’t need more than a quick and polite reminder to settle their bill. Maybe they just haven’t checked their accounts payable in a while.

As such, you’ll want to begin your overdue email with a polite greeting, which maintains the possibility of future contracts. Establish a friendly and positive connection by referring to them with a preferred name and giving them a gentle nudge regarding their purchase. For instance: 

“Dear {{client name}},”

I hope you are doing well! This is a friendly reminder that your invoice [number] sent on [date] was due [date]. We understand you must have a busy schedule but would greatly appreciate it if you took a moment to look over the invoice.”

3. Reference the due date and amount

Based on our observations, if your customer does business with other suppliers, it can be all too easy to get lost in a sea of invoices. To avoid any confusion, you’ll want to include as much information as possible, such as: 

  • When you sent the invoice.
  • When the invoice was due.
  • The invoice amount due.

You can emphasize essential details in your outstanding invoice email by highlighting them in bold or italics.

4. Explain payment options

Remind your customer that settling overdue invoices can be simple by highlighting the payment options you accept. If you have an online payment portal, make sure to include this in your email. Our findings show that payment services that debit accounts directly have a better chance of getting you the money you’re owed.

Similarly, include a mailing address to send a check or money order if you offer these options. The simpler you make transactions, the more likely you are to receive the funds.

5. Specify the next steps

Based on our firsthand experience, one of the best ways to avoid non-payment is to make the next steps clear in your reminder email. 

You’ll want to state your late fee policies and consequences for non-payment. Especially when following up with a customer who has incurred outstanding invoices before, or if they have multiple invoices overdue. 

In these cases, you might want to charge interest or a one-time late fee.

If necessary, you may have to outline potential legal action. Here’s an example:

“This is to remind you that we enforce a late payment fee of $X, and failure to settle will require us to close your account for referral to a collections agency.” 

What if payment request emails for outstanding payments don’t work?

The payment request email you send after one day won’t be the same as the one you send after two weeks. If your customer fails to settle an outstanding payment for longer periods, here are a few tips for tailoring your invoice late fee language according to the situation.

One week late

If there’s no response after your initial late payment reminder, it’s time to consider a 2nd email. 

While you want this additional payment reminder email to still be polite and friendly, you’ll want to start firming up your tone and being more direct at the one-week mark. Get to the point quickly and state your late fee policy clearly. Also, include another copy of your invoice.

Consider this overdue payment reminder email template: 

“Hello [customer Name],

As per our records, you still have not settled your payment on invoice # [number], which has been overdue for seven days. If you have already sent this payment, please disregard this email. Otherwise, we have attached an additional copy of the late invoice for your reference. 

For added convenience, here are our payment options and a breakdown of our late policies.” 

Two weeks late

At this point, a late invoice unsettled for more than two weeks may require an additional payment reminder email and a phone call. On top of this reminder, ask your customer to confirm whether they have received your message, prompting them to reply urgently. Through our practical knowledge, it’s possible that your messages were sent to their spam folder.

Use this template for your letter: 

“Hi there [customer Name],

I have emailed you several times regarding your invoice # [number], now overdue by two weeks. We have attached another copy of your invoice in case it was lost or deleted. If you have any further questions about payment, please don’t hesitate to reach out. 

Please be reminded of our late policy and reply to this message to let me know you have received it.” 

One month late

Missing a payment deadline by a month can significantly hurt your bottom line, so don’t hesitate to take a firmer, tougher approach. As per our expertise, to get your client to take their past due invoice more seriously, communicate the consequences. 

Specify any new charges to your client, especially if you plan to enforce late fees. If you are working on other ongoing projects with the same customer, let them know you will have to put a halt on tasks until they can settle all late invoice payments. 

Remember, you want to be firm but not personal or accusatory. Keep things formal, and never undermine your professionalism by making sweeping statements. 

Consider sending a similar message:

“Hi there [Name], 

This is to remind you that invoice # [number] has not yet been settled and was due 30 days ago. Please be aware that outstanding invoices more than 30 days late may incur additional fees. 

Please don’t hesitate to reach out if you have any questions. Otherwise, we can arrange payment terms that work for you.”

60 to 90 days late

Between 60 and 90 days of following up on your original invoice is when you might want to start considering turning the account over to a collection agency by a specific date. Make sure to let your customer know if you plan on making a claim.

Here’s a letter sample: 

“Hello [Name],

This is to let you know that we still have not yet received payment for invoice # [number] and will require immediate attention. We have reached out several times requesting payment, and have outlined all the relevant payment details. 

Please be aware that if you cannot settle the invoice for the amount of [amount] due on [date]. If you cannot settle the outstanding balance by [final date], we will have to refer your account to a collection agency.”

Extend the limits of QuickBooks with Method.

How to prevent late payments in the first place

While your business can suffer from late payments, sending friendly payment reminder emails can still be an uncomfortable process. After putting it to the test, the best way to avoid having to follow up on a past-due payment is to prevent late payments from happening in the first place. 

Our findings show that you avoid late payments when you:

  • Are clear about your repayment time frame.
  • Outline your late payment policies, including any late fees.
  • Send reminders before an invoice is due.
  • Provide your product or services only after you receive payment.
  • Charge a retainer fee as insurance.
  • Give clients easy access to make transactions from their bank accounts to yours.
  • Provide a site for clients to pay easily, like a customer portal.

Download your invoicing email templates for free

Unsure of how to word your payment follow-up email?

Use these free email templates to send invoice follow-ups and payment requests to your customers.

If you don’t see the download form, download template here.

Overdue invoice email: Key takeaways

Nobody wants to deal with an invoice that is weeks overdue. However, based on our firsthand experience, following up with your customers is necessary, especially if you want to keep your cash flow healthy. If tracking that money down is an uncomfortable experience for you, we hope these tips on how to write an overdue invoice email have helped.

As per our expertise, running a business and keeping track of your expenses can be challenging, but using a QuickBooks CRM such as Method CRM can streamline your workflow. 

Overdue invoice email FAQs

What is the outstanding balance?

An outstanding balance is the amount of money that is owed in a given transaction. So, if you’re sending an overdue invoice email, you’re requesting that your recipient pays their outstanding balance.

How many overdue invoices are there?

Our findings show that the amount of overdue invoices you have is totally circumstantial. Drawing from experience, though it’s good practice to keep a record of all your unpaid invoices, as they can prove detrimental to the financial health of your business. 

How do you calculate late fees?

There are a few ways to calculate late fees. Depending on your late fee policy, you may opt to charge based on interest or a lump sum.

To calculate based on interest, multiply your interest rate by the number of days the payment has been overdue.

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