ServiceTitan is a favorite for many field service companies. With a diverse suite of features, it’s a popular option that offers an all-in-one solution to field service management.
You might already be using ServiceTitan and no longer feel like it’s the right fit for your business. Or, maybe you’ve heard of ServiceTitan and want to know what else is out there before committing to a field service software.
Our team discovered through using this product that while it’s an innovative platform for field service management, other ServiceTitan competitors — such as Method, ServiceMax, or mHelpDesk — might be a better fit for your company.
Keep reading to learn:
- Our top five picks for ServiceTitan competitors.
- How to compare alternatives that challenge ServiceTitan’s market dominance.
- Which field service solutions specialize in certain areas better than ServiceTitan.
- Why using field service software helps you compete aggressively in the market.
Let’s get started.
What is ServiceTitan?
Image credit: GetApp
ServiceTitan is a comprehensive field service management software that focuses on trades jobs that involve home or commercial services, such as HVAC and plumbing. Some ServiceTitan competitors operate the exact same way, such as ServiceTrade and ServiceMonster.
The platform offers features for:
- Scheduling.
- Dispatching.
- Time tracking.
- Estimates.
These features help you:
- Boost productivity.
- Simplify your workflows.
- Improve your customer support performance.
Unlike other ServiceTitan competitors like ServiceCore, this software gives you the choice between a cloud-based or on-premise deployment system. This choice is beneficial for companies that want to physically secure data access to a single location.
While ServiceTitan doesn’t advertise a price online, their service costs up to several hundred dollars per month, depending on what features you require.
How does ServiceTitan function?
ServiceTitan is a cloud-based platform that you can use from anywhere. From the office to the job site, technicians can access customer information and field service tools with ease. The best part is that you can use the software through its web-based platform or the mobile app for on-the-go functionality.
With accessibility from the Android and iPhone-supported app, your techs can:
- Process invoices.
- Collect payments.
- Find the most efficient routes to clients with GPS technology.
- Ultimately save money.
ServiceTitan’s features open up communication between service contractors, customers, and vendors using SMS notifications. This helps you get paid on time and expand your network of operations.
Why use ServiceTitan alternatives
We’ve gone over several reasons why businesses love using ServiceTitan. Now let’s talk about why you should instead consider ServiceTitan competitors.
While ServiceTitan is a great option for many trade industries, there arel some areas where people find alternative platforms a better option.
Increased functionality
Some ServiceTitan competitors offer additional or specialized functions that are better suited to specific business requirements.
For example, ServicePower supports multiple languages, while ServiceTitan is only available in English. This is useful for companies that operate around the world or have non-English speaking team members or customers.
More cost-effective pricing options
While ServiceTitan has many great features, not every business needs them all. With this in mind, there’s no point in paying for features you’re never going to use.
Smaller businesses often prefer field service management solutions with a basic set of core features and a smaller price tag to match. For example, ServiceBox costs as low as $25 per month, while ServiceTitan costs up to several hundred dollars a month.
Enhanced security features
Plenty of ServiceTitan competitors, like ServiceM8, focus on security features to protect your company and customer data. You can trust that your information is secure when you use software that offers:
- Two-factor authentication (2FA).
- A historical activity log that tracks data adjustments.
- The ability to wipe stolen devices clean of information.
Improved user experience and interface design
An intuitive and responsive interface is an efficient way to help your team learn to use software without spending a lot of time on training. While ServiceTitan does have a user-friendly design, it also has a steep learning curve.
On the other hand, ServiceTitan competitors like Housecall Pro and Workiz improve upon ServiceTitan’s weaknesses by offering a simple platform that’s easy to use. While these software platforms contend for the same target audience, Housecall Pro and Workiz outperform in user experience and efficiency.
Easier integration with other business solutions
Integrative field service management platforms position themselves as viable alternatives to ServiceTitan by connecting with other platforms you use.
ServiceTitan competitors like Service Autopilot integrate with email platforms, such as Gmail and Outlook, to save you time on manual email admin tasks.
Top 5 best ServiceTitan competitors
Method:Field Services
Method is the #1 field service management solution for QuickBooks and Xero users. Because it includes powerful CRM (customer relationship management) tools, you’re equipped with everything from dispatching features to sales and customer management.
With its powerful two-way sync with QuickBooks and Xero, your customer data updates in real time. This centralizes your data to a single platform where you can access powerful reporting features that help you make informed decisions.
Method:Field Services users can differentiate themselves with unique offerings with its flexible, no-code customization. With a free hour of one-on-one customization included, businesses can enhance their features to compete more effectively and personalize the platform to their unique workflows.
In comparison to ServiceTitan, it’s one of the cheaper products on the market at a starting cost of $44 per month for the Dispatcher plan. And unlike ServiceTitan, you receive a two-week free trial to see if it’s a good fit for your business before you commit.
Service Fusion
Image credit: Software Pundit
As one of the biggest ServiceTitan competitors, Service Fusion can provide comparable or superior service depending on your needs. They offer alternative solutions to ServiceTitan that include inventory management tools to target niche segments of the market.
Service Fusion starts at $166 per month. While the cost is pricy for small or mid-size businesses, its cheapest plan allows for unlimited users. With Service Fusion’s large list of features and customizable interface, it’s adaptive to larger field service companies and enterprises.
Users love Service Fusion because its comprehensive mobile app can emulate successful aspects of ServiceTitan. Field techs can quickly:
- Create invoices from job orders.
- Process payments.
- Update their accounting information in just a few clicks.
FieldEdge
Image credit: Software Advice
FieldEdge offers advanced features that innovate to stay ahead in the industry. Optimize your sales with a “Good, Better, Best” presentation tool and a mobile visual price book that offers value pricing for thousands of service materials and equipment.
In terms of functionality, FieldEdge does compare favorably in feature sets to ServiceTitan. They’ve taken the time to develop new technologies to gain a competitive edge and currently offer a robust suite of high-performance services.
And with detailed reporting tools, businesses can better understand where to focus their marketing efforts to expand their reach to new customers. This also helps them optimize their operations for better performance.
Like ServiceTitan, FieldEdge doesn’t offer a free trial. You need to request a quote to find out how much it will cost for your business. That said, costs run at a few hundred dollars a month. You also need to pay a one-time fee of $4,000 that covers training and system setup.
As a rival in terms of customer satisfaction, reviews state it has multiple perks that improve upon ServiceTitan’s weaknesses.
Jobber
Image credit: Jobber
Jobber is a market-leading field service management platform for freelancers and small businesses.
Starting at a lower price point of $210 a month, Jobber can counter ServiceTitan’s strategies effectively by focusing just on core features such as invoicing and dispatching — without the expensive additional services that come with ServiceTitan. And unlike ServiceTitan, you receive a free trial to see if the platform will align with your business needs.
Also, Jobber lets you integrate more seamlessly with other platforms so you can keep the tools you love and adapt quickly to changing market demands. Even if Jobber doesn’t have a feature you need, there’s a good chance it can integrate with one that can. This lets businesses consistently diversify their product offerings with new feature-rich services.
While some reviews report Jobber as user-friendly and easy to learn, others find it less customer-centric with long wait times for support. Plus, the platform isn’t scalable for larger companies. Users outgrow the system over time, which hinders long-term profitability.
FieldAware
Image credit: GetApp
FieldAware offers a versatile suite of technologically advanced features that align their services with emerging industry trends. Manage your fleet with:
- GPS technology.
- Workflow automation.
- Efficient scheduling tools.
You can also integrate your existing platforms, like QuickBooks or NetSuite, to gain valuable insights about your customers and cash flow. These integrations are designed specifically for mobile devices, and the information is accessible even without an internet connection.
FieldAware does not list their prices online and must be contacted directly for a quote. Like ServiceTitan, it does not include a free trial.
Our analysis of this product revealed that users found its out-of-the-box features reliable. However, they also reported that customization is difficult and not always possible.
Why is choosing field service management software necessary?
While many businesses successfully operate without field service management software, this progressive technology makes a big impact on your bottom line.
Being able to plan the most efficient route to your customers’ addresses frees up time to take additional jobs in a day and saves on fuel. Automated notifications open up communication between your field technicians and customers to avoid costly errors and build loyalty.
In short, field service management software supports your business to help you stay ahead of the curve.
Automation
Automation helps you with the jobs you can do, but don’t want to. It:
- Saves time on manual processes.
- Prevents human-made errors.
- Keeps your data up to date.
You have enough things to juggle at work. Automation takes the stress out of your day so you can stay focused on the tasks that need your attention the most.
As an example, ServiceChannel lets you schedule and track maintenance events automatically to prevent higher repair problems down the road.
Centralized control
Instead of logging into multiple platforms to access the information you need, field service management software gives you 360-degree visibility and control over your data. A system that integrates with your other platforms lets you do everything from a single, centralized place to stay organized and efficient.
For example, SimPro connects with Shopify to:
- Update inventory levels.
- Integrate your online store information.
- Avoid overselling.
Scale your business
A field service management software that grows with your business means that you don’t need to worry about moving all your business and customer information to a different platform once you’ve outgrown it.
As a result, you avoid:
- Spending time and money retraining your teams.
- Losing important information.
- Going through the trouble of setting up a new system.
Field service platforms that offer scalability include lower-cost plans depending on the features you require at the time. You can upgrade your plan to surpass the limitations of your current processes — without worrying about whether your software can keep up.
To offer an example, RazorSync is specially designed for businesses of all sizes, from individual freelancers all the way up to enterprise-level companies.
How does Method:Field Services stand out?
If you’re a QuickBooks or Xero user, Method: Field Services is the #1 field service management platform for you. Its patented two-way sync means your data is always up to date.
With robust scheduling and dispatching features, your field workers are able to plan the quickest routes to your customers. And Method’s convenient mobile app lets you easily:
- Convert estimates to invoices.
- Collect payments.
- Capture e-signatures.
In addition, you can add more features using its expansive integrations and flexible, no-code customization.
With the inclusion of powerful CRM features, this all-in-one package comes in at one of the lowest price points compared to any of the ServiceTitan competitors. Starting at just $44 a month, Method includes a free 14-day trial and an hour of free professional customization services. This gives you the opportunity to receive direct one-on-one support to help you get set up.
Key takeaways
When considering alternatives to ServiceTitan, it’s crucial to assess your specific business needs such as:
- Functionality.
- Pricing.
- Security.
- User experience.
- Integration capabilities.
The right field service management software significantly impacts business efficiency, growth, and customer satisfaction.
When considering ServiceTitan competitors, our investigation demonstrated that there are several options that surpass it in specific functionalities by offering better pricing, features, and support.
After putting it to the test, we recommend that you make a list of the following before committing to any one field service management software:
- Your budget.
- The features you need.
- The platforms the software can integrate with.
- Whether the software includes a free trial.
- Ease of setup and user-friendliness of the software.
- How much you expect your business to grow.
That said, if you’re a QuickBooks or Xero user, Method is your best bet. It gives you time back to spend on what counts.
Drive your business forward with Method. Start your free trial today!
ServiceTitan competitors: Frequently asked questions (FAQs)
Do any ServiceTitan alternatives offer superior integration with accounting software?
Yes, Method: Field Services offers the best integration with QuickBooks Online, QuickBooks Desktop, and Xero accounting software. It provides a patented two-way sync that updates your customer data in real time.
Which alternatives to ServiceTitan are best for small businesses?
There are many alternatives to ServiceTitan for small businesses. Designed to include essentials features and the smaller price point to match, you can consider field service management platforms such as Method:Field Services or ServiceCEO.
Method:Field Services offers scalability for growing businesses while ServiceCEO is a cheap option for companies that don’t plan on growing larger than a few people.
Which ServiceTitan alternative is the most budget-friendly?
The most budget-friendly option of the ServiceTitan competitors is Method:Field Services, which starts at $44 a month. Another low-cost alternative is ServiceBridge, which starts at $49 a month.
Some FSM software providers offer free versions, but they are extremely limited and not scalable for growth.
Image credit: Andrea Piacquadio via Pexels
