by Alanna Smith | Mar 12, 2019 | Customer Experience
“KYC” means “Know Your Customer.” And there’s a reason why enterprises from all industries prioritize KYC best practices. It’s because they know that customer knowledge is at the heart of great day-to-day work and long-term success. But those best practices include... 
by Alanna Smith | Oct 17, 2018 | Customer Experience
As a customer, there’s nothing more frustrating than having an issue with something you spent hard-earned money on. And this frustration only increases when the issue isn’t resolved effectively by the company. Businesses often think of great customer... 
by Alanna Smith | Oct 3, 2018 | Customer Experience
It’s no secret that it costs about five times less to retain your current client base as it does to acquire new clients. Furthermore, retaining your existing clients can increase your profits by as much as 95 percent. With those statistics in mind, your ability... 
by Rodrigo Fernandez | Sep 25, 2018 | Customer Experience
Ever hear the saying, “a bird in the hand is worth two in the bush”? Setting aside the question of why one would ever want to handle any number of birds, this old adage deserves a second look. Why? Because many small business owners, marketers... 
by Alanna Smith | Sep 18, 2018 | Customer Experience, Small Business
A business is only successful when it can deliver a product or service in a manner that nobody else can. What’s more is that it’s arguably only as successful as its customers are satisfied. With this in mind, you should routinely take steps to ensure that... 
by Rodrigo Fernandez | Aug 28, 2018 | Customer Experience, Sales
Bringing in new leads for your business is a great feeling. However, you don’t want to be so focused on finding new leads that you start to ignore existing prospects. Although these leads have already entered your sales funnel, they may still be waiting for...
