Latest Customer Experience Posts

Check out this infographic to learn the benefits of customer retention for small businesses.
A strong customer retention rate is often the key to small business success. Learn how using Method:CRM can help you get more repeat customers.
A repeat customer is like the gift that keeps on giving. They make multiple purchases, are cheap to acquire, and even refer new business to you. So the question is, how do you get more of them?
Here are the top 6 customer retention strategies that will help you grow your business and make this your best financial year yet.
The main job of a CRM is to provide small businesses with a complete picture of their contacts. In this updated experience, you’ll enjoy an improved at-a-glance view of Contacts and their related information.
In a world where global giants like Amazon, Alibaba, and Walmart are steamrolling over small businesses with lower prices and faster service, there’s something to be said about the power of a great customer experience.
How a 360-degree customer view improves the customer journey through seamless service and a personalized experience.
Customer service issues are inevitable, but don’t let them scare you. These tips will help you handle issues effectively and keep customers coming back.
Don’t get blindsided by sudden client departures. These warning signs will let you know that trouble is brewing so you can snap into client retention mode.
Improve your customer service and boost your bottom line! Harness the power of CRM software and other tools to turn customers into repeat customers.