Attachment Details Method-CRM-vs-Freshsales-CRM-Comparison

Freshsales vs Method CRM Comparison

Find out how Freshsales vs Method CRM compare to see which platform fits your business best, from pricing and features to reporting.

Freshsales vs Method CRM Comparison Read More »

Don’t you just love a workday when everything falls into place – leads are tracked, quotes go out on time, and everything runs like clockwork? That’s what having reliable CRM software feels like.

If you’re tired of messy spreadsheets, this Freshsales vs Method CRM comparison is for you. They’re both great options for customer relationship management, built-in automation, and smooth workflows.

But when you dig a little deeper, they start to look pretty different. We’ll break down functionality, explore key features, and explain how each one fits into your daily operations.

What is Freshsales?

Built by Freshworks, Freshsales launched as part of a larger suite, but it’s now a dedicated platform for lead management, email marketing, and sales automation.

Freshsales works best for businesses that want a sales-focused CRM system and don’t need a lot of customization. It runs well on its own or with other Freshworks tools, and it covers most of the basics out of the box.

You get built-in tools for workflows, contact management, email tracking, and forecasting — an all-in-one sales CRM platform.

What is Method CRM?

Method CRM is a solution built for small businesses, with QuickBooks already well-integrated into its system. It connects directly with QuickBooks Online and Desktop, which means you get real-time visibility into your invoices, customer data, and estimates. 

What makes Method CRM different is how customizable it is. You’re not stuck with stock features or generic templates. You can build custom workflows and dashboards and set up detailed follow-ups, essentially handling every stage of your sales process exactly the way your business runs.

Online payments, automated leads, and customer management?

Freshsales vs Method CRM: Side-by-side comparison

Let’s go through each platform’s core features, one by one.

FeatureFreshsalesMethod CRM
Best forSales teams that want a CRM platform with built-in lead management, email, and chat toolsBusinesses that rely on QuickBooks and want custom workflows and real-time sync
QuickBooks integrationView invoices and payment info via built-in integrationTwo-way sync with QuickBooks Online and Desktop
CustomizationCustom workflow automations, dashboards, and AI-powered features via FreddyDrag-and-drop builders for screens, fields, and business processes
Contact managementCRM with lead scoring, email tracking, segmentation, and activity timelinesFull contact management, tag-based filters, client portals, and QuickBooks-linked data
Invoice handlingView QuickBooks invoices in-app; no native invoice creationCreate invoices, schedule payments, send reminders, sync to QuickBooks
Lead managementAI-powered scoring, capture forms, and sales pipeline drag/dropConfigurable lead stages, notifications, and automation across the sales pipeline
Marketing automationEmail campaigns, email tracking, and template supportEmail and task automation via Zapier, Mailchimp, and Gmail integrations
Dashboard and reportingCustom dashboards, visual metrics, and forecastingFully customizable dashboards covering customers, sales, and finances, synced to QuickBooks
Customer supportIn-app chat and help centerLive chat, phone, onboarding, and a searchable knowledge base by a dedicated support team
PricingFree plan available; paid tiers from $9–$59/user/monthStarts at $25/user/month; $44 for Pro and $74 for Enterprise per month

How the features stack up

It’s time to see what these CRMs are actually built to do.

Pricing

Freshsales offers a Free plan for up to three users with Kanban views and email templates. Paid plans start at $9/user/month for lead tools, with Pro ($39) adding AI features and Enterprise ($59) unlocking more roles and permissions. Pricing climbs as automation and CRM features increase.

Method CRM starts at $25/user/month with full two-way QuickBooks sync. Pro ($44) adds workflow automation and customer portals, while Enterprise ($74) supports larger teams with deeper customization.

Freshsales suits early-stage teams looking to close deals fast with built-in tools, but as you get more advanced features, costs rise. Method CRM offers straightforward pricing, and you get the CRM features that matter from the start, which is ideal if your business is past trial mode and ready to streamline real operations.

QuickBooks integration

Freshsales connects to QuickBooks via a built-in integration. You can view customer balances, but you won’t be able to create, edit, or sync records back to QuickBooks.

Method CRM was built for QuickBooks users from the start. It syncs invoices, payments, customer records, estimates, and more in both QuickBooks Desktop and Online. This is why it’s trusted by both accountants and sales teams.

So while Freshsales gives you read-only access to finance data, Method CRM makes QuickBooks an active part of your customer relationship management process.

Workflow automation

Both Freshsales and Method CRM offer automation. Freshsales supports rule-based workflows, email triggers, deal assignments, and activity reminders. You can use Freddy AI for lead scoring and follow-ups. The experience is polished, and it’s useful for those familiar with HubSpot CRM or Pipedrive.

Method CRM goes deeper. You can build custom workflows using drag-and-drop tools. Automate approvals, route invoices, create custom reports, and trigger tasks off QuickBooks changes. It doesn’t come preloaded with a native AI assistant, but it gives you control over every step. 

Freshsales has smart defaults with AI flair. Method gives you the keys to design your business process from scratch.

Ease of use and onboarding

Freshsales has a clean, modern user interface (UI) with little onboarding friction. The mobile app (available on iOS and Android) works well for reps on the go. Most new users can get this up and running without a consultant. Customization is light but manageable.

Method CRM offers guided onboarding and hands-on support. Also available on mobile, the interface is user-friendly but has more depth. It lets you build modules and dashboards tailored to your workflow. That extra power adds a learning curve, but the Method team helps configure it with you.

Freshsales is fast to start, but Method gives you more support and customization.

Contact management and customer experience

Freshsales covers core contact management. With built-in chat, calling, and SMS, it’s great for managing daily customer interactions and sales communications.

Meanwhile, customer records are tied to QuickBooks activity when using Method CRM. You can create portals for clients to track status or upload files. Tag filters, custom fields, and workflow-based reminders let you shape the CRM around your customer journey.

Freshsales is great for tracking sales convos. Method gives you a 360° view tied directly to your financials.

Invoice and billing

Freshsales can’t create invoices on its own. You’ll need QuickBooks or another billing system, although the app does let you see invoice totals and payment status from within the contact record.

Method CRM is tightly integrated with QuickBooks and lets you create, edit, and schedule invoices right from the CRM. You can also send reminders, collect payments, and update records automatically without ever leaving the system.

Freshsales keeps billing separate, but Method builds it into your daily sales flow.

Inventory, project, and e-commerce

Neither tool is a dedicated project management or inventory solution. Freshsales has no built-in inventory tools and focuses on sales opportunities, pipeline, and email. You can connect to other tools like Shopify or Outlook, but these are more sales-enabling than operations.

Method CRM doesn’t do inventory tracking natively either, but because it pulls real-time data from QuickBooks, you can see current stock levels, pricing, and order status as part of the sales process. For teams that sell physical goods and invoice out of QuickBooks, it helps streamline quoting and delivery updates.

This makes Method a stronger choice, as it offers better operational context if your sales team needs to know what’s in stock.

Reporting and dashboards

Freshsales dashboards are built around sales KPIs. Conversion rates, deal status, and revenue projections are easily viewable. Pro and Enterprise tiers unlock insights to help reps and managers prioritize.

Method CRM brings in sales, operations, and finance views, all powered by your real-time QuickBooks data. You can build role-specific dashboards to track open invoices, new leads, overdue payments, or any custom process you’ve designed.

Freshsales focuses on forecasting. Method brings sales and finance together in one view.

API and integrations

Freshsales offers integrations with Microsoft 365, Gmail, Slack, Zoom, and social media tools. You also get webhook support and open APIs to build on top.

Method CRM connects directly with Gmail, Outlook, Mailchimp, Zapier, and others. It also offers a full API for dev teams building custom logic or client portals. You can tie the system into calendars, form tools, and e-commerce systems.

With Freshsales, you’re conveniently connected to your sales stack. Method, however, can connect you to your entire business stack.

Method CRM lets you run your business, your way.

Who should choose Freshsales?

Freshsales is built for fast-moving sales teams that want everything in one place without dealing with complicated setups. 

  • You run a small sales team that needs to drag deals across a pipeline, send emails, and track calls all from one screen.
  • You don’t need heavy customization or QuickBooks integration, and you are focused on managing the sales funnel.
  • You’re early stage and want to keep things simple now, with the option to layer in automation and AI as you grow.

Who should choose Method CRM?

Method CRM makes more sense for service-based teams that live inside QuickBooks and need a CRM that works as their business does.

  • You’re juggling estimates, invoices, and customer follow-ups, and need a system that keeps your sales and accounting teams in sync.
  • You’ve got workflows that don’t fit the average CRM mould, and want something customizable enough to match how your team already works.
  • You work with repeat clients and want more control over the customer relationship.
  • You want real visibility into project milestones/tasks, sales pipelines, and financials that don’t have to be split across different apps.

FAQs

Is Freshsales CRM free?

Freshsales offers a Free plan for up to three users. It includes basic CRM features like contact management, a visual sales pipeline, email templates, built-in phone, and chat. But if you want workflow automation, lead generation tools, or sales forecasting through Freddy AI, you’ll need to upgrade to a paid plan.

Is Freshsales easy to migrate over to Freshsales Suite?

Yes. It’s a smooth transition. When you move from classic Freshsales to the Suite, your data is cloned and not deleted, so you can test everything first. You get a 21-day window to adjust before switching completely.

How fast does data sync between Method CRM and QuickBooks?

Method CRM syncs with QuickBooks Online and Desktop in real time. That means changes made in either system are reflected immediately in the other. This tight two-way sync is one of Method’s biggest advantages for small businesses that rely on QuickBooks as their financial source of truth.

Which one is better for small businesses?

It depends on how you work. Freshsales is great if you want a cloud-based CRM with built-in email, chat, and native AI. But if your business runs on QuickBooks, Method CRM gives you two-way sync, custom workflows, and tighter control over customer interactions. Method is built for small teams that need real-time data and a customizable CRM that fits how they actually operate.

Freshsales vs Method CRM: What’s the verdict?

Both Freshsales and Method CRM give growing teams a way to stay organized, follow up faster, and keep deals moving forward, so nothing slips through the cracks.

Freshsales leans into built-in communication tools, AI-driven lead scoring, and fast onboarding. It’s a solid pick for teams starting from scratch who want everything in one clean, modern UI.

Method CRM is the go-to choice for this: giving QuickBooks users full control over their customer information, sales workflows, and invoicing. It’s flexible, powerful, and built to grow with small businesses that need more than off-the-shelf CRM features.

If you’re tired of patching together spreadsheets, email chains, and stale sales data, Method CRM keeps your tools and your team in sync.Try Method CRM free today and finally get a system that works the way your business does.

Method CRM vs Procore

Procore vs Method CRM: Which Is Right for You?

Compare Procore vs Method CRM to find the best fit for your construction business. Explore pricing, features, QuickBooks sync, and ease of use in this guide.

Procore vs Method CRM: Which Is Right for You? Read More »

When you’re managing construction projects, you need software that can keep up. This means finding a smart, streamlined solution that keeps your team connected, your workflows efficient, and your bottom line healthy. Two popular choices for managing construction businesses are Procore and Method CRM. But they’re built with very different goals in mind.

In this comparison, we’ll break down the functionality, pricing, integrations, and best use cases of Procore vs Method CRM. Whether you’re a general contractor juggling subcontractors or a small construction business looking for better client follow-up and QuickBooks integration, we’ll help you figure out which platform fits your business needs best.

Let’s dive in.

Method CRM vs Procore: Comparison table

Here’s how Method CRM and Procore stack up side by side across key features for construction businesses.

FeatureMethod CRMProcore
QuickBooks integration🟢 Full, two-way sync with QuickBooks in real time.🔴 No native QuickBooks integration. Requires third-party connectors.
CRM functionality🟢 Robust CRM features built specifically for small service-based businesses.🔴 Not designed as a CRM. Limited contact tracking only.
Project management🟡 Basic job tracking and custom workflows available.🟢 Comprehensive project management built for the construction industry.
Customization🟢 Fully customizable workflows, templates, and fields without coding.🟡 Limited to predefined modules. Customization is possible but complex.
Automation🟢 Strong automation tools for tasks, follow-ups, and workflows.🟡 Some automation available, mainly for project scheduling.
Job costing🟡 Available via custom setup or QuickBooks integration.🟢 Built-in job costing tools tailored for construction.
Mobile app🟢 Available on Android and iOS, focused on sales and customer workflows.🟢 Full-featured mobile access for on-site project teams.
Real-time sync🟢 Real-time data syncing with QuickBooks and between teams.🟡 Updates happen within the platform, but not focused on accounting sync.
Construction-specific features🔴 General CRM tools only. Not tailored for construction management.🟢 Built specifically for construction businesses and contractors.
User-friendliness🟢 Intuitive and easy to navigate, even for non-technical users.🟡 Powerful but comes with a steep learning curve.

Overview of Procore

Procore is a cloud-based construction management platform designed for medium to large construction companies. It handles nearly every aspect of a construction project, from preconstruction planning to closeout. If you’re managing large-scale construction projects with many subcontractors and stakeholders, Procore gives you detailed control over project management, job costing, takeoffs, and change orders.

It’s built for the construction industry and acts as an all-in-one solution for managing complex business processes, especially when multiple team members and vendors are involved.

However, Procore is not a traditional CRM platform. While it allows for some client and stakeholder tracking, it lacks advanced customer relationship management tools like lead management, marketing automation, or customer journey tracking.

Overview of Method CRM

Method CRM, on the other hand, is designed for small and mid-sized businesses, especially those using QuickBooks. It’s customizable CRM software that simplifies sales, service, and accounting tasks. Think of it as a bridge between your customer-facing team and your accounting software.

Where Method CRM shines is in workflow automation, customer support tracking, and invoicing. You can build custom templates, automate follow-ups, manage your sales process, and even give customers self-service portals. It also integrates with Gmail and Outlook, and offers a real-time two-way sync with QuickBooks Online and Desktop. With Method CRM, all your customer data stays synced across platforms.

Method CRM lets you run your business, your way.

While not built specifically for the construction industry, Method offers significant value through its job-based workflows, estimates, and field service coordination. It offers enough flexibility and customization to support construction businesses that don’t require advanced project management capabilities.

In-depth feature breakdown: Procore vs Method CRM

Now let’s dive deeper into what each platform offers — feature by feature — to help you decide which one fits your construction business best.

Project management

Procore is built for construction project management. It includes tools for job costing, scheduling, daily logs, change orders, takeoffs, and collaboration with subcontractors. For larger construction companies or developers, Procore acts as a robust ERP-like system focused on managing the job site and team logistics.

Method CRM offers basic project and task management, but its strengths are in automating the sales pipeline and service delivery. It can be used to manage estimates, follow-ups, and project milestones, but it doesn’t replace a full project management suite like Procore.

Which Is Best? For large construction projects: Procore. Small business sales and service workflows: Method CRM.

CRM functionality

Method CRM is a fully customizable customer relationship management platform. You get tools for lead management, segmentation, contact tracking, and marketing campaigns. Its automation features make it easy to create workflows that nurture leads and support client retention.

Procore isn’t a CRM in the traditional sense. It helps manage customer information tied to a project, but doesn’t support broader lifecycle management, email marketing, or forecasting.

Which Is Best? For customer relationships and marketing automation: Method CRM.

Invoicing and accounting integration

If you rely on QuickBooks, Method CRM is the clear winner. It offers deep, two-way syncing with QuickBooks Online and Desktop, meaning your estimates, invoices, payments, and customer data all stay updated in real time. This eliminates double entry and helps your sales and accounting teams stay aligned.

Procore supports accounting workflows and integrates with QuickBooks and Xero, but setup is more complex and usually requires technical support or third-party integrations.

Which Is Best? Seamless invoicing and QuickBooks integration: Method CRM.

Customization and scalability

Procore is powerful, but complex. It can be customized, but most changes require technical expertise or support from the Procore team. It scales well for large enterprises but can overwhelm small teams.

Method CRM offers a user-friendly drag-and-drop customization interface. You can adjust dashboards, permissions, modules, and templates without a developer, making it ideal for small businesses looking to grow without investing in custom code.

Which Is Best? For intuitive customization: Method CRM.

Team collaboration and mobile app

Both platforms offer cloud-based access and mobile apps for Android and iOS. Procore’s mobile features are geared toward job site communication and documentation. You can upload photos, log progress, and coordinate tasks with team members in real time.

Method CRM’s mobile app is more focused on managing client data, sending estimates, and keeping sales reps informed on the go. It’s perfect for service-based construction companies that want their sales and support teams to stay connected.

Which Is Best? On-site construction management: Procore. Mobile sales and service: Method CRM.

Dashboards and analytics

Procore has dashboards for project tracking, job costing, and forecasting. Its reports are geared towards construction KPIs and team performance.

Method CRM offers dashboards for sales pipelines, customer interactions, and service delivery. It tracks metrics like deal stages, conversion rates, and task completion, which are essential for sales and customer success teams.

Which Is Best? Construction metrics: Procore. Sales and customer data: Method CRM.

Automation and workflows

Procore supports automation in the context of construction workflows, such as automating change order approvals or scheduling tasks, but it’s not built for customer lifecycle automation.

Method CRM is strong in automation. You can trigger follow-up emails, create custom workflows, and even automate lead scoring or sales handoffs. For growing businesses trying to reduce repetitive tasks, this is a big win.

Which Is Best? Workflow automation and sales follow-up: Method CRM.

Method CRM lets you run your business, your way.

Pricing comparison

While it doesn’t list exact pricing online, reviews suggest Procore is expensive and best suited for large construction companies with complex needs. Costs can scale with the number of users, projects, and required features.

Method CRM is more affordable and transparent. It offers pricing packages that start small and scale based on your needs. It’s especially cost-effective for small businesses looking for a QuickBooks CRM with deep functionality and real-time syncing.

Which Is Best? Enterprise-scale construction companies: Procore. Cost-effective small business growth: Method CRM.

Who should choose Method CRM?

Method CRM is ideal for construction companies that rely on QuickBooks and want a flexible, user-friendly CRM to streamline daily operations. If you’re looking to improve customer relationship management, automate repetitive tasks, and give your team real-time visibility, all without a steep learning curve, Method is a smart choice.

Choose Method CRM if:

  • You use QuickBooks and want your CRM to sync flawlessly with your invoices, estimates, and contacts.
  • You run a small to mid-size construction business focused on client relationships and sales processes.
  • You want a CRM software that’s easy to customize, user-friendly, and doesn’t require developers or coding.
  • You need marketing automation and follow-up tools to grow your customer base.
  • You prefer a CRM that integrates with Gmail, Outlook, Xero, and Zapier.

Who should choose Procore?

Procore is a powerful project management software built for large-scale construction projects. If you manage complex builds and multiple subcontractors and need robust tools for budgeting, scheduling, and on-site coordination, Procore’s all-in-one platform delivers enterprise-level functionality that helps keep every stakeholder aligned from the ground up.

Choose Procore if:

  • You’re a general contractor managing multiple subcontractors across complex construction projects.
  • You need advanced project management software with construction-specific tools like takeoff, job costing, RFIs, and change orders.
  • You have the time and budget for onboarding and don’t mind a learning curve.
  • You’re looking for an all-in-one ERP-style system for the construction industry.
  • You want job site collaboration features and strong mobile capabilities for on-site updates.

FAQs

Here are some quick answers to the most common FAQs about Method CRM and Procore.

Is Procore a CRM?

Not exactly. Procore includes tools for managing contacts, subcontractors, and communications, but it isn’t a full customer relationship management (CRM) solution. It’s primarily designed as a construction management and project management platform. If your main goal is to nurture leads, manage your sales pipeline, or automate client follow-ups, you’ll need a dedicated CRM like Method alongside Procore.

Does Method CRM work with QuickBooks?

Absolutely. Method CRM offers the most advanced Quickbooks integration on the market. It syncs everything, including invoices, estimates, payments, and customer data, in real time. This means no more double data entry, fewer accounting errors, and a clear view of your business performance across teams.

Can small businesses use Procore?

Technically, yes, but it may not be the best fit. Procore is tailored for mid-sized to large construction firms that are managing complex projects with multiple stakeholders. Smaller construction teams may find the platform too robust, pricey, and time-consuming to implement compared to more lightweight tools designed for small business needs.

Is Method CRM suitable for construction businesses?

Definitely. While Method CRM isn’t built exclusively for construction, it’s a powerful asset for service-based construction companies. It helps manage customer relationships, streamline quoting and estimating, and automate follow-ups, all without requiring a dedicated IT team. It’s especially helpful for small to medium-sized businesses using QuickBooks that want to grow efficiently.

Method CRM lets you run your business, your way.

Final thoughts

At the end of the day, choosing between Method CRM and Procore depends on your business model. If you’re building complex projects and juggling dozens of subcontractors, Procore’s specialized construction management tools will give you an edge. But if you’re a growing service-based construction company looking for better sales processes, QuickBooks integration, and customer engagement, Method CRM is the right tool for you.

Method CRM helps streamline your customer relationship management, automate your workflows, and give your team full visibility without the learning curve or enterprise pricing.

Want to empower your team with a CRM that integrates perfectly with QuickBooks? Try Method CRM today and close deals faster, with less admin work.

Method CRM vs NetSuite - CRM Comparison - Method Blog Header Image

NetSuite vs Method CRM: What’s best for your business?

Compare NetSuite vs Method CRM—explore pricing, features, QuickBooks integration, ease of use, and deployment to find the solution that fits your growing business.

NetSuite vs Method CRM: What’s best for your business? Read More »

Choosing the right CRM can feel like finding a good show to watch on Netflix. With so many options, it’s easy to get overwhelmed. But when it comes down to it, your decision should focus on what your business really needs. Are you looking for an all-in-one ERP that does everything but walk the dog or a QuickBooks-integrated CRM that keeps your sales team humming?

In this article, we compare NetSuite vs Method CRM to help you decide which is better for your business. We’ll look at pricing, features, ease of use, and more without drowning in tech jargon.

What is NetSuite?

NetSuite is a cloud-based enterprise resource planning or ERP system from Oracle that features financial management, inventory management, project management, e-commerce, and CRM tools.

It offers strong core capabilities across modules but is designed for mid-sized to large, growing businesses with complex operations.

Some of NetSuite’s key strengths are:

  • End-to-end financial processes in one unified system
  • Built-in CRM, customer service, and lead management capabilities
  • Marketing automation, email templates, and campaign tracking of the sales pipeline
  • Real-time dashboards for forecasting and business processes
  • Native support for e-commerce workflows with inventory and order processing
  • Scalability across geographies, divisions, and lines of business

The trade-off is that NetSuite complexity and scalability require more resources to set up, train and maintain. You might use IT or external providers for implementation support, especially where custom modules or advanced workflows are concerned.

What is Method CRM?

Method CRM is a cloud-based system built specifically for QuickBooks users. It is packed with handy features that help small businesses and service providers manage their sales leads, customer data, and invoices without the fuss of a full ERP system.

Method CRM brings together contact management, lead management, workflows, invoices, and email marketing automation all in one central place with real-time, two-way sync to QuickBooks Online or Desktop.

You can easily build your own automated workflows, such as sending a follow-up email after a new lead is added or triggering a task in the sales process when an invoice is overdue. There’s no code required, just clean drag and drop configuration supported by templates, tutorials and live customer support.

Method CRM is a good fit for businesses that need a powerful CRM solution with strong QuickBooks CRM integration and the ability to streamline daily operations without the learning curve of an ERP.

Key features comparison table for NetSuite and Method CRM

Here’s a side-by-side comparison of Method CRM and NetSuite to help you see how they stack up.

FeatureMethod CRMNetSuite
Intended sizeSmall businesses and service providersMid to large enterprise scale
Pricing strategyClear monthly plans per userCustom quotes and add-on modules
QuickBooks integrationTwo-way real-time syncNo native QuickBooks support
Core accounting softwareQuickBooks Desktop and QuickBooks OnlineNetSuite has built-in accounting
Workflow customizationEasy drag and drop buildersAdvanced functionality requiring IT
AutomationEmail automations and workflow rulesPowerful ERP process automation
Installation modelCloud-based onlyCloud or on-premises options
User-friendlinessSmooth and intuitiveSteep learning curve
Lead managementBuilt-in tracking and pipeline toolsRobust CRM but requires setup overhead
Invoice handlingSeamless invoice creation synced to QuickBooksFully featured SaaS invoicing
Reporting and dashboardsCustomer-centric real-time dashboardsFull enterprise analytics and forecasting
Contact managementSimple contact records with activity trackingExtensive data with segmentations
Integration ecosystemAPI support and third-party connectorsFull module support and integration platform
Project managementBasic task and job trackingAdvanced project management suite
Inventory and e-commerceLight integrations via APIFull stock control and e-commerce engines
Marketing campaignsTemplates and email automationAdvanced marketing suite
Customer supportPhone and live supportIntended for ticketing and enterprise support
ScalabilityDesigned for growing small to mid-sized teamsBuilt to scale globally and across sectors

In-depth feature breakdown: NetSuite vs Method CRM

Let’s dive deeper into the key features of NetSuite and Method CRM to see which one better fits your business needs.

Pricing

Method CRM offers simple monthly plans per user. All features are clearly listed to align with business needs. You can scale up or down, and you’ll know your costs from day one.

NetSuite requires custom quotes that vary based on modules and the number of users. Setup and maintenance costs often add up. It’s powerful, but the overhead of customer relationship management isn’t cheap.

For flexibility and predictable budgeting, we recommend Method CRM. For large-scale enterprise solutions where cost is less of a concern, NetSuite is a strong option.

QuickBooks integration

Method CRM is purpose-built for QuickBooks, making it the most user-friendly option for QuickBooks users. You can create invoices, estimates, and customers in either Method or QuickBooks, and the other platform always syncs in real time.

NetSuite does not support QuickBooks directly. You’ll need third-party tools to connect them, which complicates data flow and reliability.

If you are already on QuickBooks, Method CRM gives you a seamless connected experience.

Workflow automation

Method CRM offers robust automation right out of the box with drag-and-drop workflow builders. That means automating lead intake, status changes, email follow-ups, and invoice reminders without tech help.

NetSuite offers enterprise-level process automation and advanced features, but it often requires professional implementation and developer time. It has wide functionality in business operations but limited accessibility for non-technical users.

For fast deployment and admin-level control, Method CRM is easier to work with for non-IT staff.

Ease of use and onboarding

Method CRM is designed to be intuitive with built-in templates, screenshots, tutorials, and responsive customer support. Most users can self-onboard in days.

NetSuite, on the other hand, is feature-rich but complicated. It often requires formal training and deeper investment to use well.

If training and user adoption are a concern, we suggest Method CRM.

Contact management and customer experience

Both platforms give you a central place to store customer information, but Method focuses on visual simplicity and ease of use. You can access invoices, jobs and interactions in one simple view through your own permissions.

NetSuite manages mass customer data and segments for global operations, but requires expert configuration to avoid clutter.

For small to mid-sized teams, Method CRM offers just the right mix of customer data without overload.

Invoice and billing

Method CRM creates QuickBooks-synced invoices, estimates, and payments directly through email or the customer portal. Everything stays in sync without double data entry.

NetSuite includes enterprise-grade invoicing built directly in. However, it’s part of its overall financial ERP architecture and is less friendly for QuickBooks users.

If you live in QuickBooks, Method CRM delivers efficiency and reliability.

Inventory, project, and e-commerce

NetSuite offers advanced inventory management, e-commerce engines, web stores, and full project management with task dependencies.

Method CRM can integrate with third-party inventory and e-commerce platforms, but focuses on sales workflows rather than ERP.

For deep e-commerce or inventory control, NetSuite has a clear advantage.

Reporting and dashboards

Method CRM dashboard tools are designed for sales teams with metrics like pipeline progression, open invoices, and return customer rates updated in real time.

NetSuite offers deep analytics, including forecasting and cross-departmental KPIs, but setting it up requires IT assistance.

For easy day-to-day insights, Method CRM delivers a better experience to business owners and service teams.

API and integrations

Method CRM has a well-documented API that makes integration with tools like Gmail, Mailchimp or Stripe easy. You can build exports and new automations without code.

NetSuite provides a full API suite but requires deeper technical knowledge or certified partners to use it effectively.

For DIY integrations, Method CRM is more accessible.

Who should choose Method CRM?

Choose Method CRM if you are a small business or service provider already using QuickBooks Online or Desktop, and you’re looking for:

  • A CRM solution that integrates with invoices, quotes, and financials in real time
  • Flexible workflow automation and lead management systems
  • A user-friendly interface with fast onboarding and great customer support
  • Clean CRM features for contact management, dashboards, and email automation
  • Transparent pricing so your budget stays in control
  • A tool that can scale with you without needing developers or IT staff

Who should choose NetSuite?

Choose NetSuite if your business requires:

  • Full-scale enterprise resource planning with financial management, inventory, project logistics, and e-commerce
  • Advanced modules and global process control
  • An ERP ecosystem that can scale across divisions and countries
  • Strong forecasting, multi-currency operations, and risk management
  • Support for long, complex workflows across the finance, supply chain, and sales
  • Budget and access to expert consultants and developers

FAQs

Still have questions? Here are some answers to help you decide between Method CRM and NetSuite.

Is NetSuite a CRM or ERP?

NetSuite is an ERP with a built-in CRM module. It offers tools for lead management and customer tracking but has a strong focus on finance, inventory, and operations.

Does Method CRM work with QuickBooks?

Yes. Method CRM provides real-time two-way sync with both QuickBooks Online and Desktop to keep your invoices, payments and customer records aligned automatically.

Does Method support Xero?

Yes. Method CRM also supports Xero, allowing users to choose between popular accounting software options.

Can I customize workflows in Method CRM?

Absolutely. Method CRM includes an easy drag and drop builder where you can define workflows, triggers, and email templates. No coding needed.

Can NetSuite handle e-commerce and inventory?

Yes. NetSuite includes the inventory, order, and e-commerce modules to serve product companies and global retailers.

Which one is better for small businesses?

Method CRM is built for small teams and QuickBooks users. NetSuite is designed for a more complex enterprise scale.

Final thoughts

Let’s recap.

If you use QuickBooks and want a CRM that is easy to use and automates your workflows into sales and customer activities, Method CRM is a smart choice. It keeps things real with accurate invoices and offers flexible automation without requiring code.

If you need power, scale, and global ERP with deep inventory and financial control, NetSuite may be the right solution, but you’ll need to consider its complexity and cost.Take time to consider your current systems, team capacity, and future needs. Then choose a tool that helps your business improve instead of burdening it.

Method CRM vs Odoo - CRM Comparison - Method Blog Header Image

Method CRM vs Odoo: Which is right for your business?

Compare Method CRM and Odoo to find the right fit for your business—streamlined QuickBooks integration versus flexible ERP options, so you can choose with confidence.

Method CRM vs Odoo: Which is right for your business? Read More »

Running a business is complicated. And when you’ve got a lot on your plate, your CRM should simplify the chaos, not add to it.

Tired of tracking leads in spreadsheets, struggling with disconnected systems, or just need better visibility across your operations? It’s time to pick a CRM that actually fits your workflow.

Introducing today’s contenders: Method CRM vs Odoo.

They’re both popular CRM solutions, but they take very different approaches. If you’re comparing the two, you’re probably wondering which will help you get more done, without dragging your team into a maze of clunky menus, complex setups, or costly add-ons.

Let’s break down the key differences, from ease of use to integrations to price. By the end, you’ll know which CRM system makes more sense for your business.

Quick comparison: Method CRM vs Odoo at a glance

FeatureMethod CRMOdoo
Best forSmall to mid-sized service businesses using QuickBooksCompanies looking for an all-in-one ERP and CRM solution
QuickBooks integrationDeep, two-way syncLight, one-way sync (via connector)
CustomizationDrag-and-drop, no code neededHighly customizable, but technical
SupportPersonalized onboarding + live phone supportTicket-based support with paid options
PricingStarts at $25/monthFree basic version, paid for apps and users
Ease of useUser-friendly for non-tech usersSteeper learning curve

What Is Method CRM?

Method CRM is a cloud-based customer relationship management platform built for small businesses, specifically those that run on QuickBooks. It’s best known for its deep two-way QuickBooks sync, user-friendly interface, and ability to customize workflows without needing a developer.

From lead tracking and estimate approvals to customer portals and payment collection, Method is designed to streamline every step of your sales process and customer interactions.

If you’re a service-based business that lives in QuickBooks but needs more automation, better follow-ups, and a centralized CRM system, Method hits the sweet spot.

What Is Odoo?

Odoo is an open-source ERP platform with a built-in CRM module. It’s part of a larger suite that includes tools for accounting, inventory, marketing, HR, and more.

You can start using Odoo CRM for free with basic features, but to unlock its full power, especially for things like advanced workflows or integrations, you’ll need to add paid modules or hire developers.

Odoo works best for businesses looking for an all-in-one business management platform. It’s flexible, but requires more setup and maintenance, especially for non-technical users.

Comparing Method CRM vs Odoo by feature

Choosing the right CRM system is more than just checking off a list of features. It’s about finding a solution that fits how your team works, sells, and interacts with customers every day. When comparing Method CRM vs Odoo, the differences become clear once you look at how each tool supports real business needs.

Method CRM is built specifically for small and mid-sized service-based businesses. It offers deep QuickBooks integration, a clean user interface, and no-code customization that lets teams work smarter without needing technical support. It’s designed for ease of use and flexibility, helping you streamline your processes and save time.

Odoo is a broader ERP platform that includes CRM capabilities along with tools for finance, HR, inventory, and more. While this makes it powerful, it also adds complexity. Businesses may need developers or consultants to set it up correctly and unlock all of its features.

To help you make an informed decision, we’ve compared both platforms across key features like pricing, automation, integrations, and usability. Whether you’re prioritizing simplicity or scale, this breakdown will help you choose the CRM that fits your business best. Let’s take a closer look at how they stack up.

QuickBooks integration

Let’s start with one of the biggest differentiators.

Method CRM offers the most powerful QuickBooks integration on the market. It boasts two-way sync with both QuickBooks Online and Desktop, meaning no duplicate entry and real-time updates across your CRM and accounting.

With Method, you can:

  • Create estimates and invoices in Method and sync them to QuickBooks instantly
  • Let customers approve estimates or pay online
  • View real-time balances and payment history inside the CRM

Odoo, on the other hand, doesn’t offer a native QuickBooks integration. You’ll need to use a third-party connector, and even then, it only works one-way. That means you’ll still end up switching tabs or doing manual work.

Winner: Method CRM

Customization

Every business works a little differently. Your CRM should fit your flow, not force you into theirs.

Method CRM makes this easy. Its drag-and-drop customization engine lets you tweak forms, automate workflows, or create entirely new apps, all without writing code.

When you’re ready to add a custom field, build a quote approval process, or create a follow-up system that fits your team, Method gives you the tools to make it happen.

Odoo is also highly customizable, but it’s built for developers. If you want to change the interface or business logic, expect to use Python or hire a pro. For some companies, that’s great. For others, it’s a barrier.

Winner: Method CRM (unless you’ve got devs on deck)

CRM features

Both platforms cover the CRM basics: contact management, lead tracking, pipelines, task management, and reporting.

Where they differ is in depth and usability.

Method CRM offers features like:

  • Automated lead capture and follow-ups
  • Activity tracking and appointment scheduling
  • Estimate, invoice, and payment handling
  • Customer self-serve portals
  • Real-time dashboards and customizable reports

It’s all built with the goal of helping you close deals faster and increase customer satisfaction without all the extra clicks.

Odoo CRM includes strong pipeline management and lead scoring tools. But many features (like email marketing, reporting, or customer support tools) require paid add-ons or separate modules. The UI also feels more like an ERP, which might be overwhelming for sales teams.

Winner: Method CRM for ease and sales automation, Odoo if you want deeper ERP tools

Pricing

This is where things can get a little tricky.

Odoo markets itself as free, and it is, for one app and one user. But once you start adding modules (CRM, invoicing, help desk, etc.) and team members, the costs stack up quickly.

There are also hosting, support, and customization costs to consider if you go the open-source route.

Method CRM starts at $25/month per user and includes:

  • Full CRM functionality
  • Two-way QuickBooks sync
  • Unlimited customizations
  • Customer portals
  • Email support and onboarding (phone support on higher tiers)

It’s simple, transparent pricing with no surprise modules.

Winner: Depends on your needs. Method is more predictable, Odoo may be cheaper if you only need basic tools.

Ease of use

This one’s pretty clear-cut.

Method CRM is built for non-technical users. The interface is intuitive, the setup is fast, and everything feels familiar if you’ve used QuickBooks or G Suite.

You don’t need a training session to get started. And if you want help, Method’s support team is just a phone call away.

Odoo, while powerful, has a steeper learning curve. You’ll need to explore menus, understand modules, and possibly train your team to use the system properly.

Winner: Method CRM

Who should choose Method CRM?

Method CRM is a top pick if you run a service-based business — think landscaping, construction, cleaning, and other field-based industries — and you want a CRM that works with you, not against you.

Here’s why Method stands out:

  • QuickBooks integration: Method offers two-way sync with QuickBooks, keeping your financials and customer data updated automatically with no manual re-entry or reconciliation.
  • No-code customization: Build your own lead management flows, estimates, invoices, and customer lifecycle stages using drag-and-drop templates. You don’t need developers or expensive third-party help.
  • Real-time visibility: Monitor your sales pipeline, service operations, and project management through custom dashboards that show exactly what’s going on at any given moment.
  • Seamless communication: Integrated with Gmail and Outlook, Method lets your team track emails and stay on top of customer interactions from one central place.
  • Flexible API access: Need to expand? Developers can build custom connections and automations through Method’s robust API.
  • Support and speed: With responsive customer support, in-depth tutorials, and a clean, user-friendly interface, Method is built for teams that want to move fast and skip the tech headaches.

If you’re comparing providers like Zoho or Odoo and your top priorities are ease of use, rapid deployment, and process optimization, Method CRM delivers without the bulk or learning curve of an ERP.

Who should choose Odoo?

Odoo is a better fit if you’re managing a complex, multi-department business and need more than just a CRM. For example, if you’re looking for a full ERP platform with broad functionality and room to scale.

Here’s where Odoo excels:

  • All-in-one ERP: Odoo includes modules for everything, including CRM, inventory management, accounting, HR, billing, and even e-commerce, all in one platform.
  • Built for developers: If your team includes developers or IT specialists, you can take advantage of extensive customization through APIs, custom templates, and backend configuration.
  • Advanced business tools: For product-heavy or logistics-focused businesses, Odoo offers robust project management, order fulfillment, and marketing automation features. You’ll also find smart forecasts, customer segmentation, and lifecycle tracking tools.
  • Flexible deployment: Choose between cloud or on-premise installations based on your data control preferences or compliance needs.
  • Deep integrations: Connect Odoo with your existing software stack, including accounting, social media, help desks, and ticketing systems.

That said, there’s a trade-off:

  • Odoo requires more setup time
  • Many features demand technical know-how
  • You’ll often need to dig through screenshots, walkthroughs, and support docs to get started

Bottom line? Choose Odoo if:

  • You want a unified platform to run your entire business.
  • You have the technical resources to handle implementation.
  • You value complete control over your system, from marketing campaigns to HR.

It’s a solid choice for companies with complex needs and the bandwidth to handle a longer ramp-up.

Final verdict: Method CRM vs Odoo

Both Method and Odoo have their strengths.

Odoo shines when you need an all-in-one ERP solution and are ready to invest in custom development.

But if you’re looking for a CRM that plays nice with QuickBooks, is easy for your whole team to use, and lets you automate without code, Method CRM is the winner.

It’s purpose-built for small and mid-sized businesses that want to move faster, serve better, and stop living in spreadsheets.

Bonus: Method CRM works the way you work

Afraid of your team messing with your sensitive QuickBooks data?

Integrate with Method CRM to give everyone complete visibility into your business performance without impacting your financials. Method centralizes your lead and customer data to provide your whole team with the full picture, without the risk of someone messing up your books.

Plus, with real-time dashboards, automated workflows, and customer self-serve portals, Method helps you stay efficient and impress your clients at every stage. Ready to ditch the spreadsheets and simplify your CRM? Try Method CRM free today and see what streamlined growth really looks like.

Method CRM vs Thryv - CRM Comparison - Method Blog Header Image

Method CRM vs Thryv: How do the tools stack up?

Sick of software that overpromises but always underdelivers? Running a business is already a full-time job in itself, so the last thing you’d want is a customer relationship management system that contributes to the mess.  The good news is that there are many excellent CRM platforms in the market, two of which are Method CRM

Method CRM vs Thryv: How do the tools stack up? Read More »

Sick of software that overpromises but always underdelivers? Running a business is already a full-time job in itself, so the last thing you’d want is a customer relationship management system that contributes to the mess. 

The good news is that there are many excellent CRM platforms in the market, two of which are Method CRM vs Thryv. They’re both solid tools, but only one will fit the way you specifically work. Each of them caters to different types of businesses and has its own set of strengths. 

In this article, we’re breaking down the factors that actually affect your day-to-day. By the end, you’ll have a clear answer and no more CRM-induced headaches. 

Let’s get into it.

What is Method CRM?

Method CRM is a cloud-based CRM platform that’s built specifically for businesses that use QuickBooks as their accounting backbone.

What makes Method stand out is its real-time, two-way sync with QuickBooks, giving you complete visibility into customer transactions, invoices, and activity, without having to jump between systems.

Yet there’s more to Method CRM than being a sync tool. It’s designed for teams that need flexibility. You can build customizable workflows, automate follow-ups, create approval systems, and manage every aspect, from estimates to payments, in one platform.

Method gives you full control over how your CRM system works, so it can match your workflow no matter how you operate.

What is Thryv?

Thryv is an all-in-one CRM software built for small businesses, especially those in service industries. It’s for owners who want simple tools to manage customers, book appointments, send invoices, and get paid — and don’t want to deal with setup headaches or figure out integrations.

Everything lives in one place: customer messages, reviews, payments, calendars, and even social media posts. The appeal is that you can log in and get to work fast without having to chase down separate apps for email marketing, scheduling, or payment processing.

That said, it’s not built for complex workflows that need detailed lead management, advanced reporting, or a fully customizable sales process. If your top priority is a unified system to ease everyday operations, Thryv could be a great fit.

How Method CRM and Thryv stack up

Here’s how Method CRM and Thryv compare across key features.

FeatureMethod CRMThryv
Best forSmall service businesses using QuickBooks, needing customizable workflows and real-time syncLocal small businesses wanting an all-in-one setup with fast onboarding
QuickBooks integrationDeep two-way sync (Online + Desktop) with real-time updatesBasic connector available, but no live sync
CustomizationDrag-and-drop workflow builder, API, app builder; hands-on controlPrebuilt templates and simple flows; limited tweak ability
Contact managementAdvanced contact management, activity tracking, tags, and notesBasic profiles, custom fields, and integrated messaging
Invoice handlingCreate invoices, estimates, and payments synced with QuickBooks automaticallyBuilt-in invoice creation; payment processing via ThryvPay
Lead managementCustom pipelines, automatic follow-ups, triggered remindersSimple forms, pipeline touchpoints, and some automations
Marketing automationEmail workflows, tags, Gmail, Mailchimp, Zapier, Outlook integrationsHandles email marketing, SMS, and social media posting
Dashboard and reportingCustom dashboard views tied to sales, contacts, and transactionsPrebuilt metrics, simplified widgets for quick insights
Customer supportLive phone support, help desk, on-demand onboarding24/7 phone support, chat, ticket system, and a knowledge base
PricingStarts at $25/user/month, $44 Pro, $74 EnterpriseFrom $244/month per location, plus a $250 onboarding fee
Ease of useAn easy-to-use platform for non-technical users who want control, but are flexible for growthSimple for beginners, but may feel restrictive for growing teams

Breaking down the features: Method CRM vs Thryv

It’s time to get down to the nitty-gritty. We’ll walk through what each tool actually does, and tackle which one feels like it was built more for your daily grind.

Pricing

Method CRM starts at $25 per user/month, with Pro and Enterprise tiers offering extra features for businesses that need it.

Thryv charges by location. It begins around $244/month, but there’s a free “Command Center” version that covers basics like messaging and invoice creation. To get features like marketing automation, social media, and full payment processing, though, you’ll have to upgrade.

If you’re adding users and growing a process-heavy team, Method gives you more flexibility per dollar spent.

QuickBooks integration

Both platforms sync with QuickBooks, but the way they connect and what they actually sync vary quite a bit.

Thryv uses a manual sync via Web Connector for customers, invoices, estimates, and payments, which updates every 12 hours.

Meanwhile, Method CRM offers real-time sync with both QuickBooks Online and Desktop, covering sales orders, items, custom fields, and refunds without extra plugins or sync delays.

Method clearly wins this round if your accounting needs to be spot-on and instant.

Workflow automation

Method CRM lets you build custom pipelines, automatic follow-ups, approval steps, and triggers, no coding necessary.

Thryv lets you use basic automation tied to built-in templates: automated appointment reminders, follow-up messages, and straightforward drip campaigns.

For real control and automation muscle, Method delivers more functionality. But if you want quick setup and basic tracking, Thryv’s user-friendly flows get the job done.

Ease of use and onboarding

Thryv is designed for fast setup and simplicity. It offers prebuilt templates and a clear dashboard, which makes it easy for business owners to hit the ground running. The mobile app works on iOS and Android, making it handy for business owners on the go.

Method CRM gives you more control, but the setup takes a bit more effort. That said, it’s still intuitive for non-technical users, thanks to drag-and-drop builders and a clean UI. Onboarding support is hands-on, and the mobile app, also available on iOS and Android, means you can manage leads, contacts, and invoices from anywhere.

If you want to hit “go” right away, Thryv gives you that. But if you’re planning to scale and need more customization without losing mobile access, Method is built for it.

Contact management and customer experience

Thryv covers the essentials: customer notes, custom fields, integrated messaging, booking history, and review tracking. Its system keeps things tied to the customer profile, so you don’t lose context.

Method CRM nails contact management with tags, history, activity tracking, roles, and permission levels tailored to your team. This way, you can give a more personalized customer experience at every stage.

Method is the go-to choice for managing growing customer data. Thryv hits the sweet spot for local service check-ins and quick responses.

Invoice and billing

Method CRM creates invoices, estimates, and payments synced to QuickBooks automatically. You can send reminders or trigger workflows around overdue payments.

Thryv builds and sends invoices inside the app, processes payments through ThryvPay (cards, ACH), and automates reminders. However, these sync to QuickBooks on a schedule, not instantly.

For QuickBooks users who need synced billing, Method wins. But if you’re fine keeping billing within a single app, Thryv handles it neatly.

Inventory, project, and e-commerce

While neither platform is full-blown management software like an ERP, both offer tools to help businesses stay on top of tasks and projects.

When it comes to project management, Thryv offers a unified space for small business owners to handle scheduling, task assignments, and client follow-ups. It’s made for service providers who want to manage bookings, appointments, and team responsibilities without switching between platforms.

Method CRM gives you more options for managing projects and operations. While it doesn’t have built-in inventory management, it integrates with platforms that do. Its customization options enable you to build job tracking or project workflows tailored to your team.

Thryv supports day-to-day business management right out of the box. Method makes sense if you’re looking for a specific solution and are ready to set it up.

Reporting and dashboards

Method CRM offers custom dashboards that connect your metrics to financial data and sales activity. It’s flexible and customizable.

Thryv has prebuilt widgets showing booking counts, reviews, payment activity, and engagement with marketing and management tools. It’s easy to read, but can’t be easily tweaked.

Want numbers your way? Method delivers. Want quick insights without setup? Thryv offers that.

API and integrations

Method CRM includes a full REST API and integrates with Gmail, Outlook, Zapier, Mailchimp, Hubspot, and more. You’re free to plug and build.

Thryv sticks mostly to built-in functionality: email, SMS, social media, and payments in-house. There are some app integrations, but it’s not built for heavy API use.

If you’re into integration and extensions, Method’s platform gives you the power. If you’d rather stay inside a single tool with fewer moving parts, Thryv aims for simplicity.

Who should choose Method CRM?

If your sales pipeline is already set up in QuickBooks but your team is stuck juggling spreadsheets, Method CRM gives you power, control, and flexibility without overwhelming your ops.

Choose Method CRM if you:

  • Run a business that already uses QuickBooks Online or Desktop.
  • Want workflow automation with triggers, custom pipelines, and follow-up reminders.
  • Rely on detailed contact management with roles, permissions, tags, and activity tracking.
  • Prefer a customizable dashboard tied directly to sales and financial data.
  • Need a CRM that’s easy to use, but powerful enough to grow with your team.

Who should choose Thryv?

If you’re running a local service business and want everything in one place, Thryv is the fast, no-fuss setup made for you.

Choose Thryv if you:

  • Want an all-in-one tool for marketing campaigns, reviews, booking, messaging, and payments.
  • Prefer quick setup with minimal customization or tech hassles.
  • Like using prebuilt widgets to see bookings, payments, and reviews at a glance.
  • Don’t need real-time QuickBooks sync; just simple, in-app billing and automation.

FAQs

Do I have to use QuickBooks to run Method CRM?

Yes. Method CRM is built around QuickBooks, offering seamless two-way sync with both QuickBooks Online and Desktop. You can’t use Method without connecting to QuickBooks.

Can I use Method CRM and Thryv on mobile?

Yes. Both Method CRM and Thryv offer apps for iOS and Android, so you can manage invoices, leads, bookings, and follow-ups on the go.

How can Method CRM and Thryv help me run marketing campaigns?

Method seamlessly integrates with tools like Mailchimp, Gmail, and Zapier for email workflows and automated follow-ups. Thryv gives you email, SMS, and social media marketing campaigns in‑app, with no add-ons needed.

How long does it take to sync QuickBooks data into Method CRM?

Once connected, your data, like customers, invoices, and items, syncs with Method CRM in about 15–30 minutes. After that, it updates in real time.

What is the best option for small businesses?

Method CRM is ideal for QuickBooks users who want control and customization, while Thryv suits businesses looking for an all-in-one platform with fast setup and built-in tools. Both are reliable CRM platforms that help teams stay organized, manage leads, and improve the customer experience.

Final Thoughts: Method CRM or Thryv?

Both CRM platforms bring value to the table, but it really comes down to what your business needs most. If you’re looking for a unified solution with minimal setup, Thryv offers a clean solution that works well straight away for local service providers.

But if you want a system that can grow with you, Method CRM gives you deeper functionality where it counts. You get real-time accounting sync, flexible workflows, and full control over your sales pipeline, invoice automation, and contact management — all without compromising your books.

Try Method CRM for free today to see how it keeps your customer relationship management and accounting aligned. You’ll spend less time fixing errors and more time growing your business. No more spreadsheets. Time to level up.

NetSuite Alternatives for Small Business - Method Blog - Header Image

7 Top NetSuite Alternatives for Small Businesses

Explore the 7 top NetSuite alternatives for small businesses. See why QuickBooks + Method CRM is a smarter, more affordable way to scale your operations.

7 Top NetSuite Alternatives for Small Businesses Read More »

Are you a small business owner feeling caught between the limitations of QuickBooks and the overkill of Oracle NetSuite? You’re not alone. Many growing businesses reach a point where QuickBooks’s basic accounting isn’t enough—you need better inventory tracking, customer management, and automation. NetSuite, a powerful all-in-one ERP, might appear to be the next step, but then you see the price tag (often $10k+ per year just in fees) and the complexity of implementation, and wonder: “Isn’t there a more small-business-friendly option?”

In this guide, we’ll compare NetSuite vs other popular solutions for small businesses. You’ll learn how NetSuite stacks up in terms of features, pricing, and suitability, and get candid insight into which option might be the best fit for your business.

In this article:

Let’s dive in and find the right solution for your business.

What is NetSuite ERP and why do small businesses seek alternatives?

NetSuite is a cloud-based enterprise resource planning (ERP) platform that helps businesses streamline and automate their core business operations including:

  • Financial management.
  • Customer relationship management (CRM).
  • E-commerce.
  • Procurement.
  • Inventory management.
  • Supply chain management.
  • Human resources.

With NetSuite, users get real-time visibility into key business metrics and they’re able to support multi-subsidiary, multi-currency, and multi-country operations. It’s a scalable solution that allows businesses to optimize productivity, reduce IT complexity, and make data-driven decisions, in a single system.

NetSuite offers an impressive suite of tools, but this can be a challenge for small businesses. The high cost of licensing, complex implementation process, and the platform’s extensive features can be overwhelming. It’s often more than what a lot of small to mid-sized businesses (SMBs) actually need. 

Instead of jumping straight to a robust – and expensive – solution like NetSuite, many small businesses take a gradual approach by adding to their existing systems. For example, if you already use QuickBooks for accounting, adding a tool like Method can extend your capabilities significantly. This allows smaller businesses to scale more sustainably, using tools tailored to their actual needs.  

What small businesses need from a NetSuite alternative

While every business will have distinct needs, there are some key capabilities small businesses typically require when looking for a CRM or ERP system to replace NetSuite. When looking for an alternative for NetSuite, look for the following:

  • Accounting integration: The platform must sync seamlessly with trusted accounting software. Many small businesses already use platforms like QuickBooks, so any solution should either connect to it or replace its capabilities.
  • CRM capabilities: A solution should offer built-in CRM tools that help organize and automate essential processes like tracking leads, managing customer relationships, and following up with customers.
  • Inventory and operations: Whether you’re selling products or managing projects, small businesses need tools to handle inventory, work orders or service workflows.  
  • Customization: A good solution should allow for customization of forms, workflows, and reports without needing to enlist a developer or learn to write code.
  • Integrations: Connecting your tech stack with your CRM/ERP solution is key to ensuring everything works together seamlessly. 
  • Customer support: Small businesses need responsive customer service, clear documentation, and onboarding help without having to pay a premium.    
  • Cost-effectiveness: When looking for a NetSuite alternative, cost matters. The right platform should have clear, tiered pricing with no hidden fees.
  • Scalability: The ideal solution should be able to grow with you. It should be able to start with just a few users and scale affordably as the business grows. 

Let’s dig into nine of the top NetSuite alternatives.

Software solutionBest for…
QuickBooks + Method… Businesses running on QuickBooks that need more than just accounting.
Microsoft Dynamics 365 Business Central… Businesses that have outgrown QuickBooks in areas like manufacturing or advanced inventory and have in-house IT.
Zoho.. Brand-new small businesses that haven’t invested in a system and want an inexpensive all-in-one solution.
Acumatica… mid-sized manufacturing, wholesale, or distribution businesses needing advanced inventory/warehouse/production management.
Odoo… Tech-savvy startups or growing businesses that want full control over their systems and have access to developer resources.
Epicor… Larger small and medium-sized enterprises in manufacturing.
Sage Intacct… Growing businesses with a dedicated finance team.

QuickBooks + Method CRM = The #1 NetSuite alternative for small businesses

Method CRM - Alternative to NetSuite - Method Blog

Whether Online or Desktop, QuickBooks is considered the gold standard accounting solution for small to medium-sized businesses. Best known for its user-friendly interface and affordable pricing, it makes managing your finances easy. From invoicing and expense tracking to payroll and reporting, QuickBooks handles accounting tasks exceptionally well. 

Method CRM lets you run your business, your way.

QuickBooks is mainly finance-focused. It offers limited CRM capabilities and minimal workflow automation. For businesses that need to tackle more – like managing leads, tracking work orders, or customizing processes – this creates a gap. That’s where Method comes in.

QuickBooks + Method: The dynamic accounting/sales duo

Method is a customer relationship management and process automation platform purpose built for QuickBook users. Designed to integrate with both QuickBooks Online and Desktop, Method offers real-time, two-way sync. So when you add or update a customer, invoice, or estimate in Method, it’s automatically reflected in QuickBooks and vice versa. This eliminates double data entry, reduces errors, and ensures you’re working from a single source of truth for financial and customer data.

While QuickBooks effortlessly supports your accounting needs, Method steps in to handle your front-office capabilities. With features like contact and lead management, sales opportunity tracking, and even customer portals for online payments and self-service, Method helps small businesses close the loop between sales and finance—all without switching platforms. 

Let’s take a deeper look at QuickBooks + Method as an alternative to Netsuite. 

Key features

  • Real-time, two-way QuickBooks sync keeps customer, invoice, and payment data consistent – eliminating double data entry and reducing errors.
  • End-to-end financial management handles invoicing, expenses, reporting, payroll, and taxes through QuickBooks, with full visibility into financials at every stage. 
  • With complete CRM functionality you can track leads, manage contacts, and organize your pipeline in one place.
  • Customize job tacking, scheduling, and work order management to fit your processes – perfect for field services, contractors, and project teams.
  • Tailor the system to your business’s needs by building custom workflows, forms, and dashboards without writing code.
  • Scale your system without a major platform switch or costly upgrade by simply adding users as needed.
  • Get full CRM and automation without the enterprise-level cost or complex set up with an affordable and easy-to-use system

Pros

  • Data is always up-to-date across Method and QuickBooks with real-time sync.
  • Customer portal allows clients to view and pay invoices online. 
  • Affordable and comprehensive platform built for small to mid-sized businesses. 
  • Method makes QuickBooks work even longer—so there’s no need to outgrow it anytime soon.

Cons

  • Small but manageable learning curve when onboarding new users.
  • Best for businesses using or planning to use QuickBooks

Comparing costs: QuickBooks + Method vs. NetSuite

It might seem like paying for two separate platforms might not be the more affordable solution, so let’s break down the math.

NetSuite pricing typically starts around $1,000+ per month for a basic license, with additional fees for each module and user you add. Most plans require an annual contract and professional implementation, which can add thousands more in upfront costs – not to mention the set up time.

On the other hand, QuickBooks Online Advanced – the highest-tier plan – costs approximately $180-$200 per month. And this plan supports many users and advanced financial features. If you’re using QuickBooks Desktop Enterprise, pricing starts around $5,000 per year for larger teams. With Method, you gain full CRM and workflow functionality and only add $25-$49 per user per month to your costs.

For example, imagine you’re using QuickBooks Online Plus ($80/month) with 5 Method users at $44/month. You’d be paying roughly $300/month total. That’s less than one-third the cost of a typical NetSuite setup, and that’s before factoring in NetSuite’s implementation fees. 

When to consider Method

Use Method when your business runs on QuickBooks but needs more than accounting – like tracking leads, managing sales, or customizing workflows. It’s ideal for small to mid-sized businesses that want to connect their front-office with their back-office without switching platforms.

6 more NetSuite competitors for small businesses

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 - Alternative to NetSuite - Method Blog

Microsoft Dynamics 365 Business Central is Microsoft’s cloud-based ERP software for small to mid-sized businesses. It combines accounting, sales, inventory, purchasing, and project management in an all-in-one platform with robust integration across Microsoft 365 tools like  Outlook, Excel, and Teams. 

Key features

  • Automate approvals, notifications, and business processes with customizable workflows.
  • Supports multiple entities, currencies, and locations for streamlined global operations.
  • An ERP that brings financials, sales, purchasing, and more in one unified system.
  • Flexible cloud deployment with the ability to scale up as your business grows.

Pros

  • Adapts to complex workflows via Microsoft’s Power Platform and third-party apps.
  • Has a 30-day free trial to allow you to test the platform for your business needs.
  • Backed by Microsoft’s security, infrastructure, and partner network. 

Cons

  • Setup and training can be time-consuming for smaller teams.
  • May be too complex or feature-heavy for basic use cases.
  • Les compatible with Google Workspace.

Pricing

Microsoft Dynamics 365 Business Central offers the following pricing plans:

  • Essentials: $70.00 per user per month. 
  • Premium: $100.00 per user per month. 
  • Team Members: $8.00 per user per month (this plan provides limited access to users).

Typically, it requires a partner or consultant to implement the system, adding to startup cost.

When to consider Microsoft Dynamics 365

A strong fit for small businesses that have outgrown QuickBooks in areas like manufacturing or advanced inventory—and have the IT resources to support a more complex system.

Zoho One

Zoho One - Alternative to NetSuite - Method Blog

Zoho One is a bundle of 40+ integrated apps including Zoho Books (accounting), Zoho CRM, Zoho Inventory, and more. Designed for small to mid-sized businesses, it aims to provide a single, unified platform at a highly competitive price. 

Key features

  • All-in-one app suite that covers CRM, accounting, email, project management, and more.
  • CRM and sales tools to provide centralized management across all apps.
  • Automate workflows with Zoho Flow and gain insights using Zoho’s AI assistant. 
  • Most Zoho apps are fully accessible via mobile.

Pros

  • Pricing per user is low for the product.
  • Fully cloud-based, and you get a bit of everything.
  • A strong ecosystem for smoother cross-functional workflows

Cons

  • Accounting in Zoho is not as widely used or robust as QuickBooks.
  • Not all areas are equally robust (e.g. Zoho CRM versus Zoho Inventory).
  • Integration gaps between modules or limits unless on higher tiers.

When to consider Zoho One

If a brand-new small business hasn’t invested in any system yet and wants an inexpensive all-in-one, Zoho One is attractive. But for those established on QuickBooks, Zoho might not be worth the switch.

Pricing

Zoho One offers the following pricing plans:

  • All Employee: $50 per user per month (must purchase licenses for all employees on payroll). 
  • Flexible User: $115 per user per month. 

Acumatica

Acumatica Cloud ERP - Alternative to NetSuite - Method Blog

Acumatica is a modern, cloud-based ERP platform designed for mid-sized businesses. With strong modules for finance, distribution, and manufacturing, Acumatica is often viewed as an SMB-friendly alternative to larger ERPs like NetSuite. 

Key features

  • Comprehensive accounting, budgeting, and financial reporting tools.
  • Supports complex warehouse management, order processing, and supply chain operations.
  • Modules for production planning, scheduling, and shop floor control.
  • Cloud-native platform that can be accessed anywhere.

Pros

  • Implement only the modules you need, then scale up as your business grows.
  • User-friendly interface with a modern UI.
  • Easily connects with third-party apps and services.

Cons

  • Set up can be complex, costly, and require a partner.
  • Pricing is relatively high when compared to other systems.
  • May be overpowered for very small businesses.

When to consider Acumatica

Choose Acumatica if your small or mid-sized manufacturing, wholesale, or distribution business is outgrowing basic tools like QuickBooks and needs advanced inventory, warehouse, or production management. 

Pricing

Acumatica offers flexible, resource-based pricing which is custom for each business. 

Odoo

Odoo - Alternative to NetSuite - Method Blog

Odoo is an open-source business management suite with a wide range of ERP and CRM applications. As a modular solution, Odoo lets businesses choose from apps for accounting, sales, inventory, HR, and more.

Key features

  • Full access to open source code allows deep customization. 
  • Build customized workflows tailored to business processes using custom code.
  • Globalization tools offer multi-language, multi-currency, and tax localization support.
  • Modular ecosystem has over 40 integrated apps.

Pros

  • Free to use if self-hosted; paid version is still lower cost than many full ERPs.
  • Scalable as you add functionality as your business grows.
  • Large developer community with integrations, third-party apps, and community resources.

Cons

  • Requires technical expertise.
  • Accounting module may not meet U.S. standards.
  • Implementation can be time-consuming without a skilled partner.

When to consider Odoo

Odoo is a strong choice for tech-savvy startups or growing businesses that want full control over their systems and have access to developer resources. Small businesses without technical support may find it harder to manage than plug-and-play alternatives.

Pricing

Odoo offers the following pricing plans:

  • One App Free: $0 unlimited users.
  • Standard: $24.90 per user per month.
  • Custom: $37.40 per user per month.

Epicor

Epicor - Alternative to NetSuite - Method Blog

Epicor is a comprehensive ERP known for its deep expertise in manufacturing, distribution, and automotive industries. It is designed for complex, process-heavy businesses that need robust operations and supply chain capabilities.

Key features

  • Supports production planning, MES, shop floor control, and quality management.
  • Real-time visibility and control over warehouse and logistics operations.
  • Multi-site, multi-currency, and regulatory compliance features.
  • Industry-specific solutions for manufacturing, distribution, retail, and automotive.

Pros

  • Highly configurable and scalable.
  • Strong industry track record with decades of development.
  • Modern interface and an excellent user experience. 

Cons

  • Software, implementation, and support are all premium-priced.
  • Requires IT support for configuration and maintenance.
  • Historically on-premise; cloud version is newer and still maturing

When to consider Epicor

Epicor is another high-end ERP often mentioned, but it’s generally used by larger SMEs in manufacturing and would be overkill for a typical small business looking to replace NetSuite.

Pricing

Epicor’s pricing model is tailored to the specific needs and size of each business and available upon request. 

Sage Intacct

Sage Intacct - Alternative to NetSuite - Method Blog

Sage Intacct is a cloud-based financial management solution designed for growing companies that need advanced accounting functionality. It’s especially popular with finance teams seeking strong reporting, multi-entity management, and GAAP-compliant processes.

Key features

  • Strong core financials including general ledger, accounts payable/receivable, and cash management.
  • Handle accounting across multiple businesses and currencies.
  • Real-time financial insights tailored for CFOs and finance teams.
  • Connects with CRMs like Salesforce and other tools.

Pros

  • Excellent for complex accounting needs and GAAP compliance.
  • Robust reporting and customizable dashboards
  • Strong security, audit trails, and compliance features.

Cons

  • Accounting-only platform.
  • Higher cost than typical SMB solutions.
  • Implementation is complex and usually requires a Sage partner.

When to consider

Sage Intacct is best suited for growing businesses with a dedicated finance team, especially those needing advanced reporting, multi-entity consolidation, or project-based accounting. If your business has outgrown QuickBooks but doesn’t need a full ERP suite, Intacct is a strong next step.

Pricing

Sage Intacct pricing is available upon request. 

Choosing the Right Solution for Your Small Business

There’s no one-size-fits-all ERP or CRM solution. The right choice depends on your business’s size, industry, budget, and how fast you’re growing. While NetSuite offers a powerful all-in-one ERP for those who need it, many small businesses are better served by more focused, cost-effective options. 

For many small businesses, especially those already using QuickBooks, there’s a smarter first step. QuickBooks combined with Method adds the customer management, automation, and customization you need – without the steep price tag or long implementation cycle. Method+QuickBooks fills the CRM and workflow gaps, helping you scale efficiently while keeping things simple.

Method CRM lets you run your business, your way.

If your business grows to include multiple entities, global operations, or highly specialized workflows, it might be time to consider a full ERP like NetSuite. But until then, there are more affordable and functional solutions for your business needs.

Before taking the plunge into enterprise systems, consider test-driving Method with your QuickBooks data – you might find it delivers everything you need, without the enterprise overhead.

Start your test drive today with Method’s free 14-day trial

Customer Self Service Portals - Method Blog - Header Image

What is a customer self-service portal? (And do you need one)

Discover how a self-service portal can save time, boost customer satisfaction, and be easy to set up with Method CRM.

What is a customer self-service portal? (And do you need one) Read More »

Your service and support team—which, let’s face it, might be just you and one other person—spends hours every week answering the same questions and chasing down unpaid invoices. You know there must be a better way. 

If you’ve ever wondered how you can streamline your support function while still delivering a great user experience for your customers, we’ve got the answer: Launch a customer self-service portal

Read on to find out more about what exactly a customer self-service portal is, the key features that make it effective, and how you can set one up – especially if you need it to sync up with QuickBooks. We’ll explain how a customer self-service portal can transform your customers’ experience and free up your valuable time – a true win-win. 

(And, in case you’re wondering what makes Method the expert: Method is a QuickBooks-integrated CRM platform that provides a portal out-of-the-box, tailored for small business. We’ve helped tens of thousands of users set up and use custom-branded portals with our customer service portal software.)

In this article:

Whether you’re new to the concept or looking to enhance your existing customer portal, you’ll find actionable insights here. Consider this your small business guide to launching a customer self-service portal.

Online payments, automated leads, and customer management?

Definition of a customer self-service portal

A self-service portal is exactly what it sounds like: a secure web page where your customers can help themselves – whether it’s easy access to support resources and tools like FAQs and knowledge base articles, checking on an order or support ticket, or even paying a bill. It’s available 24/7, delivering instant customer satisfaction and giving you fewer fires to fight. 

It’s typically part of a company’s service toolkit, often linked to their CRM or helpdesk.

Imagine, for instance, instead of calling to ask for a shipping update, a customer could log in and see the message ‘in transit – expected delivery July 5’ on their portal. No call needed. Easier for the customer— and the bonus is your team is freed up to focus on other things.

How to tell if you need a self-serve portal

Running a small business is a challenge. If you neglect your customers and stretch your teams too thin, that challenge will only grow. 

A self-service portal may be right for you if you answer “yes” to even one of these questions:

  • Are your customers waiting too long for answers, even to common questions, leading to frustration and lower customer satisfaction?
    Long response times can drive customers away or damage your reputation.
  • Have you experienced lost revenue opportunities because of lack of customer satisfaction?
    Poor customer experiences reduce repeat business, referrals, and overall customer lifetime value.
  • Are your support teams overwhelmed with repetitive customer interactions?
    Troubleshooting or other basic issues can clog up the queue, wasting time and resources that your small team could spend on more complex or high-value problems.
  • Do you offer limited support hours, creating gaps in service agent availability?
    Customers in other time zones or outside business hours may be left waiting, causing missed opportunities and dissatisfaction.
  • Are you finding that simple customer requests are eating up too much of your team’s time?
    Tasks like updating contact info or retrieving invoices result in unnecessary back-and-forth and administrative overhead for your support team.
  • Is your small business trying (and not fully succeeding) to convey professionalism and modern service expectations?
    If you’re not providing self-service features, or are unable to respond to support requests in real time, you may be appearing outdated or unprepared for today’s customer expectations.

Online payments, automated leads, and customer management?

Still not sure? You can find even more insights into why your small business needs a customer self-service portal here.

Key features of a great customer self-service portal for your small business

Not all portals are created equal. The most effective customer portals for small businesses like yours include certain key features and functionality—offering a range of self-service options to improve the customer experience. 

QuickBooks-linked invoice access and online payments

Instead of emailing an invoice, then simply crossing your fingers and hoping the client mails you a payment or calls with a credit card, you just upload the invoice to the portal. Even better, the invoice can appear automatically if you’re using Method+QuickBooks. 

With a portal linked to QuickBooks, your customer can log in at midnight, see the new invoice, and pay it right then and there—and you’ll see the payment reflected in QuickBooks instantly.

Account access and personal info

Customers can log in securely to see their profile and update their address or contact info whenever they need to. And, any changes they make are reflected automatically in your database so there’s no need for you to re-type anything and no phone tag—saving time and streamlining the whole process.

Here’s an example: If a customer updates their phone number through the Method portal, it automatically updates in your Method CRM and syncs to QuickBooks, so the records stay current effortlessly. Customers don’t even need to remember another password: Method’s portal uses secure email links and single sign-on.

Submit and track support tickets or cases

Customer self-service support – support provided via self-serve resources rather than through live agents—streamlines the whole customer experience. Rather than sending an email or calling about an issue, the customer fills out a support request form, which they can then track. This is a big upgrade from a generic contact form because the customer can see if their issue is open, in progress, or resolved, and even read responses.

If you were using Method’s case management functionality, for instance, and a customer submitted a support ticket through the portal, it would be immediately visible to your support agent in the CRM. The support agent can then update its status – which the customer can check anytime.

This level of user-friendly transparency reduces confusion and follow-up emails, much more effectively meeting customer needs.

View orders, quotes, and approve documents

With sales and service workflow automation, you can post quotes, estimates or proposals for the customer to review and approve digitally. No more printing, signing, scanning, and chasing customers to sign quotes – the customer just clicks ‘Accept’ or ‘Approve,’ speeding up deal sign-off. Your customer can also log in to see if their order is in progress, or shipping, and they don’t have to call your team. 

Online payments, automated leads, and customer management?

Consider how this functionality has helped HealthLinc Medical Equipment: The medical equipment dealer, based in British Columbia, Canada, uses Method for equipment tracking, order processing, and customer management. This includes a customized customer portal, which acts as an online form for hospitals and therapists to order equipment—replacing handwritten faxed requisitions. “We’re killing multiple birds with one stone through this point-and-click customer portal,” says HealthLinc’s president of operations Cameron Fleming.. “It’s huge for both sides—it’s a win-win.”

Other nice-to-have functionality

  • File downloads and uploads: Customers can download resources from across your knowledge base, such as FAQs, user manuals, templates, fixes for common issues, and personalized documents, or upload forms and files securely.
  • Mobile accessibility: Your customers can take the self-service experience on the road with them so they can access customer support, FAQs, tutorials, or even their own customer data on the go.
  • Custom branding: The portal feels like a cohesive extension of your business so your customers know it’s you—including your company name, brand colors and voice.
  • Security features: Set the permissions you want. For instance, you could allow a customer to see a dashboard with their invoices and support tickets, but not their full account balance.

How to set up a customer self-service portal

So, a self-service customer portal sounds like it could really streamline your customer interactions, help your support team, and deliver a better customer experience, right? But how exactly do you get started?

It’s easier than you might think. With Method, your customer self-service portal is largely out-of-the-box. It’s as simple as toggling on portal access for your contacts and choosing what they can see

Online payments, automated leads, and customer management?

You can incorporate your own branding—upload your logo, choose colors—and you can choose from Method’s various features, such as Cases and Payments features, to further customize your portal’s functionality. You can also set the security permissions to the level that suits your needs.

Not a coder? No problem. While programming your own customer self-service portal from scratch requires advanced IT skills and resources, Method’s portal is code-free for the user – any heavy lifting can be handled by Method’s team or partners. With Method, you tell us how you want your portal to work, and our team helps make it happen – from branding to adding custom fields your business needs. 

Tips to drive customer adoption of your portal

Once you set up a customer self-service platform, here are some best practices to get people using it. 

  • Tell them it’s there: Send an announcement email explaining the portal benefits—and focus on how convenient it is for them.
  • Make it super easy to access: Put a clear “Customer Portal” button on your homepage.
  • Train them: Offer a short tutorial video showing how to log in and where to find things. 
  • Seed it with valuable info: Make sure customers can easily find something useful when they visit the portal, like past invoices and frequently asked questions.
  • Encourage portal use in your workflows: Train your team to redirect customers to the portal. And add a line in your support agent auto-response to say: “You can find instant answers and resources in our self-service portal.”
  • Keep it updated: Include new FAQs and keep content current (and remove outdated notices). 
  • Reward usage: Offer incentives—for example, give customers a small discount on early payment if they download their invoice from the self-serve portal. Or simply thank them for using it.

Improve your customer experience (and your own peace of mind)

Faster customer service, higher satisfaction, reduced support workload, 24/7 service without 24/7 staff, elimination of back-and-forth for simple tasks, and professionalism and polish: what small business wouldn’t want all that?

A customer self-service portal isn’t just a ‘nice-to-have’ in this day and age – it’s quickly becoming essential for businesses that want to scale their service without scaling their headaches.

By giving your customers a self-service experience so they can help themselves – whether it’s paying a bill, checking an order, getting customer support, or finding an answer to a frequently asked question in your knowledge base – you’re improving their customer experience and reclaiming precious hours for your team.

Online payments, automated leads, and customer management?

If you’re using QuickBooks and wondering how to get started with a portal, Method:CRM has you covered. Our CRM tailored for QuickBooks users comes with a built-in, customizable customer portal. Start a free trial and see how it works with your own data. 

Get customer experience portals with your free trial of Method CRM.

CRM Evaluation Checklist - Method Blog - Header Image

CRM Evaluation Checklist: 6 steps to choosing the right CRM system for your business

Learn how to evaluate CRM software objectively with this comprehensive CRM evaluation checklist. From identifying your business needs to comparing features and functionality, our guide helps small and mid-sized businesses make an informed decision on the right CRM.

CRM Evaluation Checklist: 6 steps to choosing the right CRM system for your business Read More »

Selecting the right CRM for your growing business can feel overwhelming. With dozens of CRM solutions promising to streamline your sales and customer management, how do you cut through the noise and pick the right one?

Method has been providing customer relationship management solutions to businesses like yours for more than 14 years, and we’ve put together a 6-step checklist to help you find the CRM system that suits your business best.

BONUS: At the end of this article, we’ve included a easy-to-use template you can copy-paste and evaluate which CRM best fits your business needs. ➡️ Get the template here.

In this article:

Ready to dive in? Consider this your roadmap to the evaluation process and finding the best CRM that meets your business objectives.

Step 1) Identify your business needs and goals

Ask your teams what they need

Your sales, marketing, and customer support people will be the ones using the CRM system, so find out what they want. 

You can bet that your sales team needs customization, integration with QuickBooks, and better functionality when it comes to lead management. And customer support is looking for automation and ease-of-use to optimize customer satisfaction. Take the time to understand all their pain points and use cases as a starting point on your CRM evaluation journey.

Weigh your must-haves vs nice-to-haves

Once you have everyone’s input, balance that against your business goals. What CRM functionality is most important to your success? For example, if growing your customer base is a key goal, being able to track leads from inquiry to close in one system might be essential—while having social media integration for additional context would be more of a nice-to-have. Make sure this guides your decision-making.

Method CRM lets you run your business, your way.

Step 2) Create a CRM evaluation checklist of features and functionality 

Take all the information you gathered in Step 1 and use it to develop a checklist of key CRM system criteria – including all the key features and functionality that you’ve deemed essential. 

This CRM evaluation checklist will be unique to your business but here are some categories that you’ll likely want to include.

Integration capabilities

Verify the CRM can integrate with your existing software stack. Does it integrate with your accounting software, for example? Other high-priority integrations often include email, calendar,  e-commerce or ERP, and marketing tools. Does the CRM offer native integrations or a robust API for custom integrations? 

At minimum, you should be able to import your current customer data from spreadsheets or other systems easily and export data out if needed. For example, a lot of businesses choose Method when having a deep QuickBooks integration is at the top of their list.

Invoicing

Can the CRM create invoices instantly, emailing them directly to your customers for faster payments? This is where software integration capabilities really matter. Look for a CRM platform that offers instant, bi-directional integration with QuickBooks for invoicing, and also receipts, estimates, transactions, and more. Method simplifies billing processes by sending invoices directly via email, and enables automated payment reminders to ensure you receive timely payments.

Customization and flexibility 

Can the CRM adapt to your workflows? Does it allow custom fields, custom modules or apps, and configurable pipelines or stages? Your business isn’t like anyone else’s, and you don’t want to be stuck with rigid software. At Method, for example, we have a team of expert consultants who can customize your CRM so it’s just right for you

We have done this for countless companies—like Vintage Makers, a New Hampshire-based business that specializes in the design and installation of custom wine cellars. As the company expanded into selling cigar humidors to retail clients, it required a flexible CRM solution that could customize reports and dashboards, simplify job scheduling and dispatching, and manage customer relationships. Method’s customizable and cost-effective platform has helped Vintage Makers succeed and grow. Says owner Darren Wood, “The simplicity in creating work orders and field service texts that tie back to QuickBooks is fantastic.” 

Lead management

Does the CRM have robust contact management and lead management capabilities? Can it capture leads from your website or import from spreadsheets? Does it track calls and  emails in the sales pipeline? Is there a way to segment contacts by industry or lead source for targeted follow-ups? Method helps small and mid-sized businesses like yours get new prospects into their lead management system quickly, and then track the process throughout. 

Get everything you need to run your business in one place.

Remember, without solid lead management, you’ll struggle to get value from any CRM.

Sales opportunities

Are you able to see your sales opportunities all in one place so you never miss out on a potential deal? Look for features like deal tracking, task management, and sales pipeline automation. Can the CRM predict revenue or generate sales forecasts based on pipeline data? 

For instance, Method CRM allows you to create custom workflows – such as automatically sending  a thank-you email and creating a follow-up task when a new lead is added. This kind of sales automation ensures no prospect falls through the cracks.

Customer interactions and activities

Will the CRM keep all your customer interactions in one place, with automated follow-ups and reminders? 

Email marketing and web-to-lead forms

Can you send email campaigns, or at least segment and export lists to an email marketing service? If marketing automation isn’t built-in, ensure the CRM has APIs or integrations with popular tools. If social media engagement is important, see if the CRM can log or integrate social interactions. And, look for web-to-lead functionality so you can capture leads directly from your website and turn them into customers faster.

Proposals and estimates

Will the CRM automate the process of getting your customers to receive (and accept) your proposals and engagement letters? And can you use the CRM system to create estimates in seconds and send them to customers in as little as one click, to close deals quickly?

Customer portals

Does the CRM system include a self-service customer portal where your customers can easily approve estimates, access order details, and pay invoices in one place? Method offers a self-service CRM portal that provides 24/7 access to your business so your customers’ needs are met instantly – and it is fully customizable so you can tailor it to match your brand by adding your logo, customizing the color scheme, and choosing which services to offer your customers.

Reporting and dashboards 

Does the CRM provide real-time dashboards and reports on your KPIs? You should be able to easily view metrics like sales pipeline value, conversion rates, and activities. Ensure the CRM has customizable reports or templates that match your business goals, such as a dashboard for sales performance, or reports for customer service metrics. Also consider if it has forecasting reports and whether dashboards can be tailored.

User experience and ease of use

Is the interface clean and intuitive? Will your team need a lot of training or is it straightforward? Consider navigation, search function, mobile app usability, and any other day-to-day tasks that are necessary in your business.

Step 3) Add fit and future-readiness of vendors to your CRM evaluation checklist

Beyond features and functionality, consider the vendor and platform aspects – and add that to your checklist. 

Pricing and total cost 

Will you be charged per user per month? Are there different tiers and will you need a higher tier for certain features? Any hidden costs like setup fees, support fees, or limits on data/storage or API calls? Of course, cheapest isn’t always best – but you’ll want to ensure the CRM system you choose is within budget and scales cost-effectively as you add users or contacts.

Scalability and growth

Will the CRM grow with you? If you plan to double your team or expand to new markets, can the CRM handle more contacts, more deals, or additional modules? Include a question about limits because some CRMs cap the number of contacts or users on certain plans. Also be ready to check if  the vendor has solutions for mid-market, in case you outgrow the small biz version. Does the CRM vendor offer add-ons or integrations that you might need in future, like project management, advanced analytics, or AI capabilities. You might not need them now, but it’s good to know you won’t have to switch systems in a couple of  years.

Cloud vs on-premise 

For the majority of SMBs, a cloud-based CRM is the best option because it provides much easier maintenance, anywhere access, real-time updates, and easier integration with other cloud apps. You’d only need on-premise if you have strict compliance requirements and a dedicated IT staff. If you’re planning to go with the cloud, check uptime and data ownership policies; if on-prem, look closely at costs of IT maintenance and updates. And, no matter what, make sure the CRM has solid data security measures such as encryption and regular backups.

Tackle customer management, time tracking, work orders, and more!

Vendor support and training 

The level of customer support the CRM vendor provides can be a deciding factor. Do they offer onboarding help or CRM implementation assistance? Is there 24/7 support, and via what channels (phone, chat, etc.) for when you have issues? Do they have a knowledge base or community forum for self-help? Also, check if there are local partners or consultants. A vendor that provides training resources such as videos, webinars, or one-on-one onboarding sessions can dramatically increase your team’s successful adoption. 

Method, for example, not only provides a dedicated support team, we also have an internal customization department – meaning that if you don’t want to go the DIY route, you can customize your CRM by using our team of experts.

References and reviews 

What are other companies like yours saying about their experiences with the different CRM platforms? You can get a lot of good information from reviews. We at Method are proud to be top-rated on QuickBooks’ app store, indicating strong satisfaction among SMB users. You can ask CRM vendors for references like this, or customer success stories in your industry, to help validate their claims. 

Step 4) Build in a CRM scoring system

Introduce a grading system to keep the evaluation objective. 

Give each criterion a score 

Take your key criteria from Steps 1-3 and give each one a score (1-5 or 1-10). 

Weight criteria if some are more important 

For instance, if “integration capabilities” and “invoicing” are critical, they would weigh more in your decision than, say, “email marketing.”

Here’s a snapshot of what your scorecard could look like. This is an example—your own criteria and weighting would be based on what is most important to your business:

CriterionMethod CRMCRM BCRM C
Integration capabilities(out of 10)
Invoicing (out of 10)
Customization and flexibility (out of 10)
Lead management(out of 10)
Sales opportunities(out of 5)
Customer interactions and activities(out of 5)
Email marketing and web-to-lead forms(out of 5)
Proposals and estimates(out of 5)

Step 5: Test drive and score your shortlisted CRMs

Once you have your criteria locked down in your requirements checklist, it’s time to try out the top 2-3 potential CRM systems on your list and measure them on your scorecard. This hands-on phase is vital. It often reveals differences that you can’t tell by just reading about CRM features and comparing claims – like performance speed and UI quirks – and it lets you assess each platform against your CRM requirements. 

Take advantage of free trials or demos

Sign up for free trials, and keep each test consistent. Add some of your data – input a few contacts, create an opportunity, and run a sample report. Pro-tip: create a sandbox environment if possible, or ensure you can cancel before being charged. 

Most trials are 14-30 days so plan enough time with each. Be sure to schedule live demos with vendor reps as well – they can answer questions specific to your needs. Take everything you learn from the trials and demos, and give each CRM a score based on your evaluation checklist.

Method CRM lets you run your business, your way.

Involve your team in scoring 

After trials, meet with the key stakeholders who gave input in Step 1 to discuss the findings. Sometimes a CRM might score great on paper but an actual user raises a concern (or vice versa). Ask questions like, “Did it feel easier than our old system? Did it meet your expectations from the checklist?” 

Make sure everyone’s feedback is accounted for before the final decision. A key reason why CRM implementations fail to meet expectations is user adoption issues. Ensuring user voices are heard during evaluation mitigates that.

Step 6) Make your decision and plan next steps

By now, your checklist and scoring should reveal which CRM best aligns with your business needs. Trust the process and the data you gathered.

Get everyone onboard and excited 

Before signing the contract, present the chosen CRM and rationale to leadership and the wider team. This could be informal if yours is a small business, but the idea is to get buy-in from everyone. Emphasize the benefits that convinced you – such as, “This CRM will save us five hours per week in manual tasks and it integrates with our email – meaning we’ll close deals faster.” 

If anyone is hesitant, address their concerns with what you learned during the evaluation. Because of  your clear evaluation checklist, you can confidently say, “Yes, it does X” or “We verified it solves problem Y.”

Plan the implementation 

A CRM isn’t useful until it’s implemented and adopted. Designate a project owner for the rollout, migrate data carefully, configure the system with fields and workflows, and schedule training sessions for users. Take advantage of any vendor onboarding to ensure a smooth start. 

And be sure to set KPIs to measure success post-implementation – for instance, user adoption rate, number of deals logged vs before, and improvement in follow-up times – to validate that the CRM is delivering value. Then gather feedback after a month of use and tweak processes or get additional training as needed.

Checklist your way to the right CRM

Choosing a CRM doesn’t have to be daunting. A clear checklist—covering  your business needs, key features, vendor considerations, and trial scoring—can help to make the decision easier. It can give you the confidence to evaluate CRM software logically rather than emotionally or by brand hype.

As you evaluate options, you’ll discover there’s no one-size-fits-all: the right CRM is the one that aligns with your needs. If you’ve gone through this checklist process, you may already have a strong contender in mind. If not, consider giving Method CRM a look—it’s built for small businesses like yours, hits all the marks from powerful automation to easy QuickBooks integration, and comes with a friendly team ready to help you succeed. 

Armed with your new checklist, you’re ready to make a confident, informed CRM choice that will fuel your business growth.

Next step: You can schedule a free demo of Method CRM to see how it measures up to your checklist in real time.

Best CRM for Construction - Method Blog - Header Image

7 best CRMs for construction businesses in 2025

Less chaos, more control: explore 7 construction CRMs that streamline projects, automate invoicing, and keep crews & clients in sync—on-site or on the go.

7 best CRMs for construction businesses in 2025 Read More »

Running a construction business is no small feat. Between juggling project timelines, managing subcontractors, tracking invoices, and keeping clients in the loop, there’s a lot to stay on top of. And if you’re still trying to do all of that using spreadsheets, sticky notes, or outdated tools, you’re probably dropping balls you can’t afford to.

While other industries are reaping the benefits of a CRM, many construction businesses still rely on outdated systems. Whether you’re a general contractor, builder, or remodeler, the right CRM software will help you streamline operations, improve client relationships, and give your team real-time access to the info they need, wherever they are.

That is, as long as you choose one that understands the fast pace, tight margins, and moving parts of the construction industry. 

In this guide, we’ll break down what makes the best CRM for construction companies and share top options that work just as hard as you do.

What to look for in a construction CRM

Before jumping into a list of top tools, let’s talk about what features matter most in a CRM solution built for the construction industry. These are the non-negotiables if you want to boost customer satisfaction, increase profitability, and stay ahead of the curve.

Real-time project tracking

You need to keep up with your projects from start to finish. A good construction CRM system should let you track milestones, project details, and team updates in real time, even when you’re off-site.

Mobile app access

For times when you’re on a job site or between client meetings, having a CRM with a reliable mobile app is key. Your team should be able to check schedules, upload documents, and log updates without needing a laptop.

Automation tools

Manual tasks eat up your time. The best CRM for construction companies will automate repetitive tasks like lead follow-ups, job creation, and customer reminders so you can focus on building, not typing.

Invoicing and quoting tools

Forget chasing down paperwork. A solid CRM solution should simplify invoicing, estimates, and payments. Look for one that lets you send quotes on the spot and easily track outstanding balances.

Lead and sales pipeline management

You don’t just build homes—you build a sales process. Look for a CRM that helps you track leads, manage your sales pipeline, and close deals faster. Bonus points if it includes marketing automation to support your business development efforts.

Strong contact management

You work with subcontractors, suppliers, and clients, sometimes all on the same project. A powerful CRM software helps you manage all customer interactions, contacts, and histories in one place so nothing slips through the cracks.

Integration with project management tools

Construction CRM software should play nice with your other tools. Look for integration with document management, scheduling, and project management platforms to keep everything connected and accessible.

Custom workflows

Every construction business runs a little differently. Your CRM system should be flexible enough to match your business needs, whether that means setting up templates, assigning custom workflows, or tailoring dashboards to show exactly what you care about.

Reporting and forecasting

You need data to make better decisions. Choose a CRM that gives you access to clear dashboards, key features like job costing reports, and sales metrics. Forecasting tools help you plan ahead and grow confidently.

Scalability

As your construction projects and client base grow, your CRM should keep up. Make sure the tool you choose supports more team members, more data, and more workflows without losing functionality.

7 best CRMs for construction workers

Not every CRM is built for the boots-on-the-ground reality of construction. You need a tool that keeps your jobs, clients, and crew in sync without slowing you down. These CRM solutions can help you streamline your day-to-day and grow your construction business with fewer headaches.

Here are seven of the best CRMs for construction workers:

1. Method CRM – Best for QuickBooks users in construction

Best CRM for Construction - Method Blog - Method CRM Option

If you already use QuickBooks, Method CRM is a powerful, all-in-one solution designed to integrate directly with your accounting system. It helps general contractors and small construction businesses handle lead management, estimates, invoicing, and customer data without entering the same information twice.

Method CRM lets you run your business, your way.

Key features:

  • Two-way QuickBooks sync
  • Real-time job tracking and project updates
  • Custom workflows and task automation
  • Self-serve portals for clients
FeatureAvailable?
QuickBooks integration (depth + real-time)🟢 Best-in-class, two-way, real-time sync with QuickBooks Online & Desktop.
No-code custom workflows🟢 Easily build workflows for approvals, job updates, and billing without coding.
Customer self-service portal🟢 Built-in; lets clients approve quotes, pay invoices, and track project progress.
Multi-QuickBooks company sync🟢 Supports syncing across multiple QuickBooks companies—rare among CRMs.

Why it’s suitable for construction:

Method is a great choice for construction companies that use QuickBooks. You can create estimates, convert them into jobs, track progress, send invoices, and keep clients in the loop, all while syncing data directly with your accounting.

Keep in mind:

Method isn’t built specifically for construction, but its high level of customization lets you shape it around your business. With a little setup, you can make it match your workflows perfectly.

Method stands out for its flexibility. You can build dashboards that show project status, automate your sales pipeline, and manage client relationships all in one place.

2. Buildertrend – Best all-in-one platform for builders

Best CRM for Construction - Method Blog - Buildertrend Option

Buildertrend is one of the most popular names in construction CRM software. It combines CRM features with full construction management tools like scheduling, budgeting, and client communication.

Key features:

  • Lead tracking and estimating tools
  • Daily logs, change orders, and time tracking
  • Real-time communication with clients and team members
  • Project management dashboard and document storage
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Syncs with QuickBooks, but focus is on job costing, not full CRM sync.
No-code custom workflows🟡 Some process templates, but less customizable than a true CRM.
Customer self-service portal🟢 Excellent client portal for project updates and communication.
Multi-QuickBooks company sync🔴 Not supported.

Why it’s suitable for construction:

Buildertrend is built from the ground up for residential builders and remodelers. It combines CRM functionality with scheduling, budgeting, document storage, and client communication, which is everything you need to manage a project from lead to close.

Keep in mind:

With so many features, Buildertrend can take time to learn. While it comes with a higher pricing tier, Buildertrend is perfect for construction companies that want to manage everything, from sales to construction management, on a single platform.

3. Jobber – Best for small businesses and service contractors

Best CRM for Construction - Method Blog - Jobber Option

Jobber is a user-friendly CRM designed for home service businesses like roofing, landscaping, electrical, and HVAC, especially for smaller construction businesses.

Key features:

  • Client communication tools and quote templates
  • Built-in scheduling and job tracking
  • Mobile app for on-site updates
  • Invoicing and online payments
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 One-way sync to QuickBooks Online; no Desktop or real-time sync.
No-code custom workflows🟡 Pre-built service workflows; limited customization.
Customer self-service portal🟢 Strong client portal for approvals, payments, and scheduling.
Multi-QuickBooks company sync🔴 Not available.

Why it’s suitable for construction:

Jobber is perfect for smaller contractors and service pros who want a clean, simple way to manage quotes, jobs, scheduling, and invoicing. Its mobile app is especially helpful for teams on the move.

Keep in mind:

Jobber is great for service-based construction work, but doesn’t offer deep project management tools. For smaller jobs and repeat services, though, it keeps everything streamlined and efficient.

It’s ideal for construction professionals who want a streamlined way to manage jobs, teams, and client relationships without a steep learning curve.

4. Houzz Pro – Best for design-build and renovation contractors

Best CRM for Construction - Method Blog - HouzzPro Option

Houzz Pro is a CRM system built specifically for home remodelers, interior designers, and design-build contractors. It combines lead management with marketing automation, client communication, and project tracking.

Key features:

  • Lead generation from the Houzz network
  • Online quoting and payment tools
  • Timeline, budgeting, and document management
  • Customer satisfaction tools like client dashboards
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Syncs with QuickBooks Online only; limited integration scope.
No-code custom workflows🔴 Not available; fixed tools only.
Customer self-service portal🟢 Client dashboard for approvals, payments, and communications.
Multi-QuickBooks company sync🔴 Not supported.

Why it’s suitable for construction:

Houzz Pro works well for design-build firms, remodelers, and specialty contractors. It includes lead management, quoting, payment tracking, and timelines, plus it helps generate leads through the Houzz platform itself.

Keep in mind:

Houzz Pro is geared toward residential projects, so larger construction businesses may find it less relevant. But for client-facing work, it offers a polished and professional customer experience.

5. Procore – Best for enterprise-level construction companies

Best CRM for Construction - Method Blog - Procore Option

Procore is a powerful construction CRM solution that goes well beyond customer relationship management. It’s a full-scale platform designed to handle every part of construction management at scale.

Key features:

  • Centralized project management tools
  • Real-time updates across jobs and stakeholders
  • Document management and blueprints
  • Financials, forecasting, and reporting tools
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Integrates mainly for accounting and job costing, not CRM-level data.
No-code custom workflows🟡 Strong project workflows, but requires admin setup; less flexible for CRM processes.
Customer self-service portal🔴 No native client portal; focused on internal project team collaboration.
Multi-QuickBooks company sync🔴 Not supported.

Why it’s suitable for construction:

Procore is built specifically for large construction firms managing complex jobs with multiple stakeholders. It covers everything from CRM features and document management to budgeting and field reports.

Keep in mind:

Procore’s depth comes at a higher cost and learning curve, but for big teams and big projects, it delivers unmatched control, visibility, and collaboration.

The platform is ideal for large teams managing complex construction projects with many subcontractors. It’s more expensive, but it delivers high-level functionality.

6. Builder Prime – Best for sales-focused contractors

Best CRM for Construction - Method Blog - Builder Prime Option

Builder Prime is a CRM built to help contractors manage the full sales cycle, from first contact to job completion. It’s great for teams who want to automate their sales process and track every job from lead to close.

Key features:

  • Sales pipeline and project tracking tools
  • Custom workflows and task automation
  • Built-in estimating and follow-up tools
  • Real-time communication with clients and crews
FeatureAvailable
QuickBooks integration (depth + real-time)🟡 Syncs with QuickBooks, mainly for job costing and invoicing; partial sync.
No-code custom workflows🟡 Offers sales pipeline customization, but limited outside sales workflows.
Customer self-service portal🟡 Basic client access for proposals and payments; less comprehensive.
Multi-QuickBooks company sync🔴 Not supported.

Why it’s suitable for construction:

Builder Prime helps contractors close more deals by combining sales automation, project tracking, and job scheduling. It’s especially suitable for teams that want to organize their sales pipeline and keep things moving from estimate to final invoice.

Keep in mind:

Builder Prime isn’t as widely known, but it offers robust CRM and project tools built specifically for contractors. It’s a hidden gem for sales-focused businesses looking to scale.

The CRM helps streamline both business development and construction operations for mid-sized companies looking to improve their systems.

7. Pipedrive – Best lightweight CRM for general contractors

Best CRM for Construction - Method Blog - Pipedrive Option

Pipedrive is a popular sales CRM that works well for contractors just getting started with customer relationship management. It’s simple to use and focuses on tracking leads and keeping your sales process organized.

Key features:

  • Customizable sales pipeline
  • Follow-up and activity tracking
  • Email templates and mobile app
  • Integration with tools like Trello and DocuSign
FeatureAvailable
QuickBooks integration (depth + real-time)🟡 Limited integration via third-party connectors like Zapier.
No-code custom workflows🟡 Focused on sales stages; limited construction-specific workflows.
Customer self-service portal🔴 Not available.
Multi-QuickBooks company sync🔴 Not supported.

Why it’s suitable for construction:

Pipedrive is a simple, visual CRM that helps contractors manage leads, track follow-ups, and move deals through the pipeline. It’s great for general contractors or small teams just getting started with CRM software.

Keep in mind:

Pipedrive isn’t construction-specific and doesn’t feature project management tools, so you’ll need to customize it to your needs. Still, its ease of use makes it a great option if you want to improve your sales process and lead management without a lot of setup.

How these CRMs compare at a glance

Here’s a quick look at how the top CRMs stack up for construction professionals:

CRMBest ForQuickBooks SyncMobile AccessPricing Tier
Method CRMQuickBooks users needing flexibilityYesYes$$
BuildertrendAll-in-one CRM and construction softwareYesYes$$$
JobberSmall businesses and service contractorsYesYes$$
Houzz ProDesign-build and renovation firmsYesYes$$
ProcoreEnterprise construction managementNoYes$$$$
Builder PrimeSales-driven construction businessesYesYes$$
PipedriveGeneral contractors needing simplicityYesYes$

Choose a CRM That Builds With You

There’s no one-size-fits-all CRM for the construction industry — and that’s a good thing. Whether you need help managing leads, improving customer interactions, streamlining job site updates, or automating your sales pipeline, there’s a CRM software out there that fits your business.

If you already use QuickBooks and want powerful automation and customization, Method CRM is a smart choice. Need a full suite of construction management tools? Go with Buildertrend or Procore. Prefer something simple and user-friendly? Start with Pipedrive or Jobber.

Whatever your size, focus, or budget, the right CRM system can save you time, improve communication, and help you grow your construction business with confidence.

Online payments, automated leads, and customer management?

Want to stop juggling spreadsheets and start building smarter? Try Method CRM for free and see how it helps you manage leads, projects, and clients in one place.

Best CRM for IT Service Providers - Method Blog - Header Image

7 best CRMs for IT service providers in 2025

Stop rebooting spreadsheets. Compare the 7 best CRMs for IT service providers—ticketing, contract tracking & QuickBooks sync—to scale without service hiccups.

7 best CRMs for IT service providers in 2025 Read More »

Your clients expect you to keep their systems running smoothly. But what about your own?

For IT service providers, juggling tickets, contracts, follow-ups, and recurring services can get complicated fast. One missed renewal or delayed response can hurt client relationships and slow down your growth.

A great CRM system gives your team one place to track customer data, automate workflows, manage tickets, and streamline your operations. Whether you run a managed service provider (MSP), SaaS consultancy, or cybersecurity firm, choosing the right CRM solution can help you deliver.

This guide covers what IT service providers should look for in a CRM and some of the best CRM platforms to help you grow smarter, not harder.

What to look for in a CRM for IT service providers

For IT service providers, a CRM system needs to be more than just a place to store customer information. The best CRM tools for IT pros help optimize business processes, align your sales team and support team, and improve both efficiency and customer satisfaction.

Here’s what to look for when choosing a CRM platform that’s built for the IT world:

Automation

A great CRM solution eliminates repetitive admin work so your team can focus on solving problems. Look for automation features like follow-up reminders, task assignments, and service renewal alerts to keep your sales process and service delivery moving without constant babysitting.

Ticket and case management

Your support team needs to track service requests, escalate issues, and resolve problems fast. A CRM with built-in or integrated ticketing functionality makes it easy to manage cases without switching between tools. Even better if it integrates with your PSA software or help desk platform.

Contract and subscription tracking

Most IT providers run on recurring revenue. You need a CRM system that can track managed service plans, licensing terms, auto-renewals, and contract expirations, so nothing slips through the cracks.

Contact management and communication history

Every customer interaction should be visible to your team, and it can range from a support call to a proposal to a renewal discussion. This ensures smoother handoffs between departments and better customer loyalty.

Custom workflows

Your sales reps and account managers may operate differently from your support engineers. A CRM with customizable workflows helps you reflect your real-world business needs and optimize how each team handles its piece of the puzzle.

Dashboards and reporting

Your CRM platform should help you measure metrics that matter, such as sales performance, support resolution time, renewals, and conversion rates.

Integrations

Your CRM should plug into the systems you already rely on, including QuickBooks, Microsoft 365, Google Workspace, PSA tools, and marketing automation platforms. Integrations reduce friction, improve accuracy, and speed up your team’s day-to-day work.

Cloud-based and mobile access

Your team needs access wherever they are. A cloud-based CRM with a mobile app keeps everyone in sync on the go.

When focusing on these core CRM features, IT service providers can improve customer satisfaction, streamline support, and ensure their customer relationship management software works as hard as they do.

7 best CRMs for IT service providers

The right CRM does more than store customer information—it empowers your entire team to work smarter. From sales reps tracking new deals to your support team managing service tickets, CRM software helps everyone stay on the same page and deliver a seamless customer experience.

For those looking to optimize sales processes, improve customer satisfaction, or build long-term customer loyalty, choosing the best CRM software means finding a tool that fits your workflow. Today’s customer relationship management software can help IT providers streamline everything from social media outreach and email campaigns to quoting, onboarding, and account renewals.

In this section, we break down top-rated CRMs that simplify sales management, support your growing sales team, and improve how you handle every stage of the customer journey. If you’re comparing options or browsing FAQs before you commit, these platforms deserve a serious look.

1. Method CRM – Best for QuickBooks-integrated IT businesses

Best CRM for IT Service Providers - Method Blog - Method CRM Option

Method CRM is a customizable CRM platform designed for service businesses using QuickBooks. It allows your team to create estimates, manage contracts, track service requests, and invoice, all without re-entering data between systems.

Key features:

  • Two-way QuickBooks sync
  • Self-service portals for customers
  • Workflow automation and email templates
  • Real-time job and ticket tracking
  • Custom modules for service plans or product warranties
FeatureAvailable?
QuickBooks integration (depth + real-time)🟢 Best-in-class, two-way, real-time sync with QuickBooks Online & Desktop.
No-code custom workflows🟢 Easily build custom workflows for tickets, renewals, onboarding, and billing—no developer needed.
Customer self-service portal🟢 Lets customers view invoices, submit service requests, approve quotes, and make payments online.
Multi-QuickBooks company sync🟢 Supports syncing across multiple QuickBooks companies—rare among CRMs.

Method CRM lets you run your business, your way.

Keep in mind:

It’s not specifically built for IT, but its flexibility means you can configure it to fit your exact business needs. It’s especially strong for small businesses and MSPs looking to automate their admin.

2. Zoho CRM – Best for small businesses that need flexibility

Best CRM for IT Service Providers - Method Blog - Zoho CRM Option

Zoho CRM offers excellent functionality at an affordable price. With strong automation tools and native integrations across the Zoho suite, it’s ideal for IT companies that want to build custom workflows without writing code.

Key features:

  • Seamless integration with Zoho Desk for ticketing
  • Custom modules, fields, and templates
  • Email marketing, segmentation, and AI-powered lead scoring
  • Cloud-based CRM with a user-friendly mobile app
  • Affordable pricing tiers for growing teams
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Connects through Zoho Books or third-party apps; typically one-way and not real-time.
No-code custom workflows🟢 Strong automation and Blueprints; extendable with Zoho Creator for complex IT workflows.
Customer self-service portal🟡 Can be set up using Zoho Creator or Desk; not native in the core CRM.
Multi-QuickBooks company sync🔴 Not supported—integrates with one QuickBooks company at a time.

Keep in mind:

The interface can get busy, and it may take some setup time. But for small businesses looking for scalability and all-in-one features, Zoho CRM delivers a lot of value.

3. HubSpot – Best free CRM for startups and lean IT teams

Best CRM for IT Service Providers - Method Blog - HubSpot CRM Option

HubSpot’s free CRM system is perfect for IT service providers just starting out. It includes solid contact management, lead tracking, email marketing, and sales pipeline visibility—all wrapped in a clean, modern interface.

Key features:

  • Email tracking, marketing campaigns, and automation
  • Integration with tools like Microsoft Teams and Zendesk
  • Easy-to-use dashboards
  • Robust CRM features without upfront cost
  • CRM modules for sales, marketing, and customer support
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Available through third-party integrations; limited accounting sync, not real-time.
No-code custom workflows🟡 Strong sales and marketing automation; limited to paid tiers for deeper customization.
Customer self-service portal🟡 Limited to chatbots, knowledge base, or ticket forms; no built-in invoice or account portal.
Multi-QuickBooks company sync🔴 Not supported—does not manage multiple QuickBooks companies.

Keep in mind:

Advanced features like marketing automation and custom reporting require a paid upgrade. HubSpot is ideal for businesses that want to test the waters with zero risk.

4. Salesforce – Best for enterprise-level IT providers

Best CRM for IT Service Providers - Method Blog - Salesforce Option

Salesforce is the best-known CRM software on the market for a reason. It offers deep automation, custom modules, powerful forecasting, and integrations with almost everything, making it a strong choice for growing IT service providers.

Key features:

  • Advanced workflow automation
  • Custom objects and dashboards for every department
  • Seamless integration with service desks and marketing tools
  • Built-in AI for predictive lead management
  • Enterprise-level security and scalability
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Available via third-party apps like Breadwinner or Workato; setup is complex.
No-code custom workflows🟢 Excellent workflow and automation options with Flow Builder, though often requires admin or dev resources.
Customer self-service portal🟢 Available via Experience Cloud, but adds cost and setup complexity.
Multi-QuickBooks company sync🔴 Not supported—no built-in multi-company QuickBooks sync.

Keep in mind:

Salesforce offers unmatched functionality, but it comes with a learning curve and higher pricing. It’s best suited for mid-size to large IT businesses ready to invest in a robust solution.

5. Freshsales – Best all-in-one CRM with AI-powered features

Best CRM for IT Service Providers - Method Blog - Freshsales Option

Freshsales is a modern, all-in-one CRM platform with built-in communication tools, AI-powered lead scoring, and strong automation features. It works well for tech-focused teams who want a balance of simplicity and power.

Key features:

  • Integrated email, chat, and phone
  • AI-powered deal insights and forecasting
  • Workflow automation and marketing campaigns
  • Mobile access and real-time notifications
  • Integrations with Freshdesk, QuickBooks, and more
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Available via third-party connectors like Zapier; not native or real-time sync.
No-code custom workflows🟢 Good visual workflow builder, especially for sales and marketing automation.
Customer self-service portal🔴 Not available—lacks built-in customer portal features.
Multi-QuickBooks company sync🔴 Not supported—connects to one QuickBooks company at a time.

Keep in mind:

Freshsales works great for IT service providers who want an all-in-one solution without adding dozens of third-party tools. It’s flexible, scalable, and competitively priced.

6. ConnectWise Sell + Manage – Best for MSPs using ConnectWise tools

Best CRM for IT Service Providers - Method Blog - ConnectWise Option

Built specifically for managed service providers, ConnectWise offers a full suite of CRM tools tightly integrated with quoting, ticketing, project management, and inventory systems.

Key features:

  • Strong pipeline management
  • Automation for quotes, renewals, and follow-ups
  • Real-time dashboards and project timelines
  • Seamless integration with other ConnectWise modules
  • Designed for service providers and technology consultants
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Connects with QuickBooks via ConnectWise accounting integrations; setup may require technical resources.
No-code custom workflows🟢 Provides strong automation within IT service workflows, especially when paired with Manage.
Customer self-service portal🟡 Offers a customer portal, but primarily for ticketing and service management.
Multi-QuickBooks company sync🔴 Not supported—designed for single-entity QuickBooks integration.

Keep in mind:

ConnectWise has more of a PSA feel than a traditional CRM. It’s ideal if you’re already using other ConnectWise products, but it may feel bulky for smaller teams.

7. Pipedrive – Best for sales-focused IT service providers

Best CRM for IT Service Providers - Method Blog - Pipedrive Option

Pipedrive is a visual, easy-to-use CRM system that helps you manage your sales pipeline, automate follow-ups, and improve conversion rates. It’s a great choice for IT consultants and hardware resellers focused on closing deals.

Key features:

  • Clean sales pipeline and activity views
  • Email sync, templates, and automation
  • Custom fields for tracking contracts and services
  • Reporting, dashboards, and forecasting tools
  • Affordable pricing and strong support
FeatureAvailable?
QuickBooks integration (depth + real-time)🟡 Available through Zapier or similar third-party connectors; not a deep accounting sync.
No-code custom workflows🟡 Strong for sales pipeline stages, but limited outside of deal tracking.
Customer self-service portal🔴 Not available—no client-facing portal for service requests or payments.
Multi-QuickBooks company sync🔴 Not supported—connects to one QuickBooks account at a time.

Keep in mind:

Pipedrive focuses heavily on sales. You’ll need to integrate with other tools for help desk or ticketing functionality. But for managing prospects and growing revenue, it’s a smart pick.

How these CRMs compare at a glance

CRMBest ForQuickBooks SyncBuilt-in AutomationHelp Desk IntegrationPricing
Method CRMQuickBooks usersYesYesVia integration$$
Zoho CRMCustomizable for small businessesYesYesZoho Desk$
HubSpotFree CRM for lean teamsNoLimited (free)Via integrationFree–$$$
SalesforceEnterprise IT businessesYesYesService Cloud$$$$
FreshsalesAll-in-one solution with AIYesYesFreshdesk$$
ConnectWiseMSPs using ConnectWise suiteYesYesNative$$$
PipedriveSales-focused IT consultantsYesYesVia integration$–$$

Smart Growth Starts With the Right CRM

A reliable CRM system helps IT service providers do more than manage contacts. It boosts productivity, simplifies support, improves retention, and keeps your team working from a single source of truth.

Online payments, automated leads, and customer management?

If you use QuickBooks and want a customizable, cloud-based CRM built for service business operations, Method CRM is a top choice. For small businesses looking for low-cost flexibility, Zoho CRM is hard to beat. If you’re after powerful automation and advanced forecasting, Salesforce delivers enterprise-level functionality.

No matter your team size or tech stack, investing in the right CRM software today means fewer spreadsheets, better communication, and a smoother customer journey tomorrow.

Ready to streamline your service business? Learn more about Method here.