Small Business

The Most Important Questions to Ask When Collecting Customer Feedback

A business is only successful when it can deliver a product or service in a manner that nobody else can. What’s more is that it’s arguably only as successful as its customers are satisfied. With this in mind, you should routinely take steps to ensure that your customers are happy — and if they’re not, …

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7 Best Books for Small Business Owners and Entrepreneurs

As a small business owner, you have to keep your business skills sharp to maintain an edge over your competitors. The tried and true way of doing this, even in the digital age, is reading thought-provoking books by fellow entrepreneurs and business experts. However, finding the time to sort through bookstore shelves (whether in the …

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6 Ways CRM Software Helps Education Companies Handle the Back-to-School Rush

The end of summer is approaching, and that means it’s time for school administrators, tutors, and education technology companies to prepare for the return of their students. For those in the education industry, the start of a new school year can be an overwhelming time. With parents visiting schools, students making payments, and teaching staff …

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How to Manage Inside and Outside Sales Reps

In many industries, the number of people working remotely has increased dramatically in recent years thanks to mobile and internet technologies. According to 2016 Gallup data, 43 percent of Americans worked remotely and 31 percent worked remotely quite often at four to five days a week. This includes working online, at trade shows, and during conventions. …

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Must-Read Tips for a Better Accounts Receivable Process

For many small business owners, accounting isn’t the most exciting part of running your business. However, having a good grasp of the fundamentals is essential to keeping your business afloat. In this post, we’re tackling the accounts receivable process — why it matters and how to improve it. What is the accounts receivable process and …

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4 Tips to Revamp Your Vendor Relationship Management

Customer relationship management is all the rage, but it takes more than happy customers to keep a business alive. In fact, maintaining positive customer relationships really begins with effective vendor relationship management. If you’re constantly jumping from one vendor to another in search of a lower price, it will impact your ability to fulfill orders …

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Why Going Paperless is the Key to Business Success

In today’s digital age, it’s no surprise that many businesses are transitioning from paper-based to paperless processes. Not only is going paperless beneficial for the environment, but it also helps companies streamline their operations and provide better customer service. For small businesses aiming to create loyal customers and drive repeat business, those should be pretty …

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