customer service

Conquering Customer Service Issues: 9 Tips to Build Customer Loyalty

As a customer, there’s nothing more frustrating than having an issue with something you spent hard-earned money on. And this frustration only increases when the issue isn’t resolved effectively by the company. Businesses often think of great customer service as part of their selling toolkit. However, the need to empathize with consumers or understand their …

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7 Reasons to Use a QuickBooks CRM for Better Customer Management

If you’re a devoted QuickBooks user, you may wonder why people make such a fuss about CRM software. After all, QuickBooks is your hub for customer transactions, and the Notes feature allows you to jot down other pertinent details. What more do you need for keeping track of your buyers? The answer depends on whether …

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5 Signs That Your Client is Unhappy (And How to Keep Them Around!)

It’s no secret that it costs about five times less to retain your current client base as it does to acquire new clients. Furthermore, retaining your existing clients can increase your profits by as much as 95 percent. With those statistics in mind, your ability to keep clients happy and engaged can clearly save (and …

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From Casual Buyer to Loyal Fan: 4 Ways to Improve Customer Retention

Ever hear the saying, “a bird in the hand is worth two in the bush”?  Setting aside the question of why one would ever want to handle any number of birds, this old adage deserves a second look. Why? Because many small business owners, marketers and sales reps share a simple goal when it comes to …

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The Most Important Questions to Ask When Collecting Customer Feedback

A business is only successful when it can deliver a product or service in a manner that nobody else can. What’s more is that it’s arguably only as successful as its customers are satisfied. With this in mind, you should routinely take steps to ensure that your customers are happy — and if they’re not, …

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The Small Business Owner’s Guide to Creating Online Invoices

On the surface, it doesn’t sound that difficult to create online invoices that work well for your business. But you’d be surprised how often the seemingly simple task of invoicing becomes the biggest obstacle to actually collecting payment. Small business owners don’t have a lot of time on their hands. Many entrepreneurs handle every aspect …

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Sales Follow-Up Emails to Convert Leads Into Customers

Bringing in new leads for your business is a great feeling. However, you don’t want to be so focused on finding new leads that you start to ignore existing prospects. Although these leads have already entered your sales funnel, they may still be waiting for information before making a purchase. That’s why the sales follow-up email …

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