Troubleshooting MailChimp

When you send contacts to a list to MailChimp, you will get an email from Method giving you a summary of the export:

This email will inform you when a contact is not sent. 

Method has filtered the contact

Method will not a send a contact to MailChimp if:

  • The contact has unsubscribed from receiving marketing emails (see creating customers or leads)
  • The contact has a missing or invalid email address

Currently, at this time, there is no way to override this filter.

MailChimp has rejected the contact

There are a few reasons why MailChimp will not accept a contact, and this mirrors the same import errors you would get if you were importing contacts directly in MailChimp.

  • Email was already in list
  • Email have syntax errors
  • Emails were either invalid or role-based
    (addresses assigned to a role as opposed to a person, for example,,,, etc)

If You Receive an Error when Sending

If you are a paid subscriber to MailChimp, you will receive an error when you send contacts to MailChimp if you surpass your limit of subscribers. 

There are two things you can do in this situation:

  • Increase the limit of subscribers for your MailChimp account.
  • Export the list manually from the Method grid and use this for Mailchimp

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