This article will explain how to install the Method Sync Engine on a computer running Norton Anti-Virus.
Some users may experience an issue where their Norton Anti-Virus will prevent the install of the Method Sync Engine due to a security risk. This is likely a result of the Norton Auto-Protect feature blocking the setup.exe file from downloading and installing the necessary files.
In order to install the sync engine in this environment, you’ll need to temporarily disable Norton Auto-Protect. This can be done following the steps below:
Depending on the Norton product, some users may experience sync engine connection issues due to the Norton Firewall settings. We recommend that you allow the Method Integration Engine for Use with QuickBooks in Program Control. Program Control is part of the Norton Firewall protection that controls how applications communicate over the network. The default setting is likely Auto, and the sync engine can potentially be blocked from connecting to the Method servers. If you are experiencing connection and sync issues, try following these steps to always allow these connections: