Cases charts

The cases charts display your cases based on a variety of criteria, including status, origin, priority and more. This information is displayed based on the user and date filters you set on the screen (see Using the chart screen for details). Each chart is individually detailed below.

Cases By Status



This chart displays all cases, broken down by status.

Hovering over each bar displays the exact number of cases in each status category:

In this example, there are 8 cases currently escalated. Clicking the bar opens a List showing the cases currently marked escalated. 

Open Cases

This chart shows all cases marked open, by Method user. 

Hovering over each bar displays the exact number of open cases assigned to each Method user.

In this example, Errol has five open cases assigned to him. Clicking the bar opens a List showing all open cases currently assigned to Errol. 

Closed Cases

This chart shows all cases marked closed, by Method user.

Hovering over each bar displays the exact number of closed cases assigned to each Method user.

In this example, Valbon has nine closed cases assigned to him. Clicking the bar opens a List showing all closed cases currently assigned to Valbon.

 

Cases By Origin

This chart shows all cases, broken down by origin.

Hovering over each bar shows the exact number of cases assigned this origin. 

In this example, 9 cases have been assigned the "email" origin. Clicking the bar opens a List showing all cases that came in via email.

 

Cases By Priority

This chart shows all cases, broken down by priority.

Hovering over each bar shows the exact number of cases assigned this priority.

In this example, eight cases have been assigned high priority. Clicking the bar opens a List showing all cases marked high priority.

Cases By Reason

This chart shows all closed cases, broken down by reason.

Hovering over each bar shows the exact number of cases assigned this reason.

In this example, two cases were assigned the reason "New problem". Clciking the bar opens a List showing these cases. 

[top]

Was this article helpful?

Can’t find what you’re looking for?

Contact Us