We are having an issue of leads not generating into Method. I have been told by Icona it is not something on their end. This is the conversation I've had with the support team in Method, but I was told it
I'm emailing in regards to the issue with yo
ur web forms not importing leads into Method. We did some digging through our logs to shed some light on what could be happening. It seems you're getting an authentication error whenever you try to insert data via our api. Here is the error for your reference.
Steps I can recommend to bypass this issue is to:
- Confirm that the user account, Van
essa, is still active and has api access.
- Update the credentials for Vanessa.
Thanks for finding this out. A few weeks ago we had our entire contact us page go all wonky on us and we figured out the reason was because of Vanessa's email, so this is why this issue is now happening with the leads. It was obviously happening and we just didn't notice. Vanessa no longer works here, so the passwords for her accounts have all been changed, so that's why this all happened I guess. We will make the account under Landon's information, as he is the owner and isn't going anywhere! :)
Company account can stay the same
So what you can do is post this on our forum site ( https://www.method.me/cs/forums/15.aspx ) and one of our developers will be able to give you an idea as to what it can be. If it were a form created using our "Web-to-lead" service, it would be something support could resolve. Since this is API related and uses custom code, it would have to be investigated by our developers. Sorry for the confusion and hassle!
Method may be confused - as the original account was Vanessa:
strCompanyAccount = solariscanada
strPassword = XXXXXXX
But on October 27th you send us the following - so this is the account now in place:
Can you let Method know you created that new account (Landon) and provided to us - they should be able to confirm that the user account is 'still active' and 'has api access'.
Please let me know what you find out.